Conversation Connection Commitment

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Marnie Green

2013 Presentation to the AZ SHRM Conference

Negócios Tecnologia

Conversation, Connection,
Commitment:!
The Art of Engaging Employees
and Boosting Performance!
MARNIE E. GREEN, CSP, IPMA-CP!
2013 Arizona SHRM State Conference!
!

2!
For
session
slides
and

other
resources

Text
MarnieAZSHRM
to

number
963-‐62

3!
Insert Mountain Montana photo!
Leah Story!
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Educa.on
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rights
reserved.
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4!
An engaged employee is enthusiastically
and proudly involved in his or her
organization and day-to-day job
responsibilities. !
!
What is an Engaged Employee?!
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Educa.on
Group.
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rights
reserved.
ManagementEduca.onGroup.com

2012 ADP/IPMA-HR Engagement Study !

5!©Management
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More Engagement!
Good Stuff Happens!

6!
P.O.W.E.R !
Team!
!
“Promoting
Optimism with
Enthusiasm and
Recreation”!
City of Huntington Beach, CA !
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Group.
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rights
reserved.
ManagementEduca.onGroup.com

7!
Huntington Beach Employee Lounge!
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rights
reserved.
ManagementEduca.onGroup.com

8!
Engaging Organizations!
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Educa.on
Group.
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rights
reserved.
ManagementEduca.onGroup.com

9!
Feedback is a
major driver !
of employee!
engagement.!
!
©Management
Educa.on
Group.
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rights
reserved.
ManagementEduca.onGroup.com

The Latest Engagement Studies!
BlessingWhite, January 2013!

10!©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

11!
!
LEAD with Behavior!
ELIMINATE Judgment!
INQUIRE with Purpose!
BE Clear!
!
Four Critical Mind-sets for Conversations that Engage!
©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

Observation vs. Assumption!
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rights
reserved.
ManagementEduca.onGroup.com
12!

©Management
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rights
reserved.
ManagementEduca.onGroup.com
13!

14!©Management
Educa.on
Group.
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rights
reserved.
ManagementEduca.onGroup.com

15!©Management
Educa.on
Group.
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rights
reserved.
ManagementEduca.onGroup.com

How do you feel?!
What do you need?!

16!
Maintain a
conversation with
a colleague for
three minutes,
using only
questions.!
!
A Challenge for You!
©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

17!
 
Picture to Cue Bob Story!
!
!
©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

How Do I Know if it Worked?!
©Management
Educa.on
Group.
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rights
reserved.
ManagementEduca.onGroup.com
18!
Acknowledge!
Reinforce!
Behavior
changes!
Re-address!
Assign
Consequences !
Behavior
doesn’t
change!

19!©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

Feedforward !

20!
For
session
slides
and

other
resources

Text
MarnieAZSHRM
to

number
963-‐62

21!
Tips for Enhancing Your Personal Conﬁdence!
©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

Build mastery!
Model !
successful !
people!
Practice  
visualization!
Mind your !
negative !
thoughts!
If not you,  
then who?!
Toughest !
conversation !
today!

22!
Tips for Enhancing Your Personal Conﬁdence!
©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

Wait through
the silence!
Ask for
reassurance!
Shift your
focus!
You don't have to
be PERFECT all
the time!

23!©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

You don't have to
be PERFECT all
the time!
Insert
re.rement
photo
to
cue
end
of
Bob
story

24!©Management
Educa.on
Group.
All
rights
reserved.
ManagementEduca.onGroup.com

!
Join me for a book signing !
at 2:15pm today in the !
SHRM Bookstore!
!
Order additional copies at!
any of the following  
booksellers:  
!
!
Marnie E. Green, CSP, IPMA-CP!
www.ManagementEducationGroup.com

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Conversation Connection Commitment

1. Conversation, Connection, Commitment:! The Art of Engaging Employees and Boosting Performance! MARNIE E. GREEN, CSP, IPMA-CP! 2013 Arizona SHRM State Conference! !

2. 2! For session slides and other resources Text MarnieAZSHRM to number 963-‐62

4. 4! An engaged employee is enthusiastically and proudly involved in his or her organization and day-to-day job responsibilities. ! ! What is an Engaged Employee?! ©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com 2012 ADP/IPMA-HR Engagement Study !

11. 11! ! LEAD with Behavior! ELIMINATE Judgment! INQUIRE with Purpose! BE Clear! ! Four Critical Mind-sets for Conversations that Engage! ©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com

18. How Do I Know if it Worked?! ©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com 18! Acknowledge! Reinforce! Behavior changes! Re-address! Assign Consequences ! Behavior doesn’t change!

20. 20! For session slides and other resources Text MarnieAZSHRM to number 963-‐62

21. 21! Tips for Enhancing Your Personal Conﬁdence! ©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com Build mastery! Model ! successful ! people! Practice   visualization! Mind your ! negative ! thoughts! If not you,   then who?! Toughest ! conversation ! today!

22. 22! Tips for Enhancing Your Personal Conﬁdence! ©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com Wait through the silence! Ask for reassurance! Shift your focus! You don't have to be PERFECT all the time!

24. 24!©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com ! Join me for a book signing ! at 2:15pm today in the ! SHRM Bookstore! ! Order additional copies at! any of the following   booksellers:   ! ! Marnie E. Green, CSP, IPMA-CP! www.ManagementEducationGroup.com

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