Introduction to Metricus IT decision making software

Metricus
IT decision making software

An introduction to Metricus

Innovation Award Nomination for Metricus
Metricus Overview

Metricus has been acknowledged for
breaking new ground on IT
performance management and is
nominated for the ITSMF Innovation
Award by three independent juries.

Slide 2
Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.

IT Performance Management - 2003
Metricus Overview

CXO Systems surveyed 1400 CIOs in 2003. Key findings included:

 “..most IT executives spend more than a day per week gathering information..”
 The frequency with which CIOs gather information related to different functions
does not correlate well with the importance of those functions.”
 The majority of information is received via multiple channels and needs to be
collated bottom up. The following graph is an excerpt from the report:

Slide 3

IT Performance Management – 2008/9
Metricus Overview

Only 6% of IT managers have access to efficiently produced IT performance
information.

+ Collecting data from
various sources
+ Converting data into
logical numbers
+ Building complex
Excel sheets
= Highly Ineffective

Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs.
Survey and interviews amongst 99 IT executives and consultants in five continents

Slide 4

Metricus provides you a bird’s eye view of the
health of your IT processes and activities
SaaS Metricus IT Performance Management Framework

Measure Manage Improve

Trending information
Scorecards and
Best Practice Metrics and benchmarking for
performance
that make sense to the informed decision
analysis to measure
business making
outcomes

ITIL v3 continual service improvement

Built on Slide 5

Pick and Choose Modules that are relevant to you

Metricus Modules™ include everything an organization needs to measure,
manage and improve specific IT processes

The following
modules are
available

 Modules for all
ITIL processes
 For IT
Governance
Processes
 Green IT
 Cost Control
 Balanced
Scorecard
Metricus Workspace

Slide 6

Characteristics of Metricus Modules

Globally accessible, First module
browser based, fully subscription requires
managed minimum of 5 users

Initial configuration Scalable Module
included, optional support structure, add modules
packages available when required

Data management End-user training via
part of initial the web
configuration

Slide 7

Some of the Metricus benefits…..

Flexible “30 minute” deployment Customer Enablement
 Everything you need to manage  Training programs for your
your IT performance key staff
 Pay as you go  Access to benchmarking
 Deploy Metrics that everyone data
else uses  Customer Support
 Reduce your TCO

Globally accessible
Best practice Knowledge included
Simple data
Modules Cost-
Browser upload
for ITIL Control
based
Modules Access per user
Your own
for IT
metrics
governance
Fully managed
Green IT
environment
And 20 more modules

Slide 8

Easy data management

Data transfer from
your service
management suite is
simple and easy to
use

• Export data from your
service management
tool into Metricus
Templates
• Upload templates via
FTP to Metricus
• Metricus processes
your data and
transforms it to
information

Slide 9

Example Incident Management Module
IT KPIs – 25 practical, pragmatic, usable KPIs

Trending
Trending information to analyze KPIs in detail

Settings
Manage definition, set target, tolerance, data criteria

Collaborate
Provide comments with
graphs, manage issues and
documents

Slide 10

Example Service Desk Module
IT KPIs – 25 practical, pragmatic, usable
KPIs for managing your service desk
operations across the world

Dashboards
Call handling information, information on Service
Requests and Incidents

Drill down into the details
Benchmark different service
desk sites across the world
and drill down into the
details of available data

Slide 11

Example Service Request Management Module

IT KPIs – Every Module includes at least 25
KPIs with information on the practical use,
adoption and benefits of KPIs.

Add your own
KPIs

Simply add
your own KPIs
or modify KPIs
to the Module
and publish
them to a
dashboard

Analyze to the greatest extent possible
Dynamic charts allow you to analyze data and create charts
that are most relevant to you

Slide 12

Example Change Management Module

Six Sigma charts

For selected KPIs you have
the ability to create Six Sigma
control charts or histograms.
This functionality helps you
reduce defects in your
processes

Comprehensive Dashboards
A typical Metricus Dashboard Template that provides
a comprehensive picture on your current IT
performance and historical information.
These two elements together allow you to take
adequate decisions for the future

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Example Balanced Scorecard Module

For Visio experts

Metricus allows you to create
and upload Visio charts and
link KPIs to Visio components.
For every Module specific
templates are available but you
can also create your own

Manage KPI categories

For all areas in the IT balanced
scorecard KPIs are available.
We categorized them
according to customer
feedback, but you can create
your own sub categories

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Some other features of Metricus

Easy Data Templates
Every Module includes structured templates that help you collect data from your service management
tool and upload this to Metricus. The simplest way to do this is through FTP allowing you to refresh
your data whenever you want to
Manage access
rights
Assign
dashboards to
Define your reporting structure
users and
This allows you to define your reporting
manage who
structure. Do you want to report per
sees what
department, geography or team?

Initiate actions or projects
Assign tasks to users, initiate projects or
provide comments to reports

Slide 15

for more information visit

www.metricus.com

Introduction to Metricus IT decision making software

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Introduction to Metricus IT decision making software