Dallas Threading Salon owner found that AccessDirect could provide a hosted PBX solution to handle transfers between their 7 locations, something previous auto attendants could not do. Working with the operations manager, AccessDirect customized a solution with custom menus, information options, dial by name features, and 3-digit extensions. This allowed all locations to have the same greeting and transfer calls between locations, freeing up staff to focus on customers and improving productivity and leads for the business.

1. Hosted PBX
Dallas Threading Salon owner finds AccessDirect is the answer
to their multi-salon challenge
Challenge, type of company, why they called
They had used other auto attendants on their published toll free
number but the services were always lacking. Most importantly, they
could not transfer calls from location to location.
Solution we developed for them
Working with the office
operations manager,
the AccessDirect sales
consultant customized
a solution to handle
their unique but easily
solved challenges. The
manager stressed that
the custom menus had to include address and hours of operation, so
we created information options, dial by name, three digit extension
numbers for staff and transfers to each individual location by location
name.
Results – productivity, leads – bottom line
Now all 7 locations have the same professional sounding company
greeting. They can transfer calls to managers and to other locations if
necessary AND all of the frequently asked locations questions are
answered for them! The staff has far fewer calls to answer, freeing
them up to take care of patrons needs. The hosted PBX service from
AccessDirect finally gave them ALL of the features they needed!
Contact US
Call or Email Us - 877-599-6500
We want to talk with you! Our sales representatives are
available from 8 a.m. to 5 p.m. CST to assist you in answering
any questions you may have regarding our PBX phone
services.

2. Sales - Ext 12 - sales@messagingservice.com
Customer Service - Ext 11 - service@messagingservice.com
Billing - Ext 16 - billing@messagingservice.com
Website: http://www.messagingservice.com