The document discusses communication in business, outlining the process which includes formulating a message, choosing an appropriate means of communication, sending the message, interpreting the message, and confirming receipt. It also covers the objectives of communication such as providing information and instructions, as well as channels of communication like internal, external, vertical, lateral, upwards, and downwards flows. Finally, it briefly mentions types of communication like formal/informal and written/verbal, as well as technologies used like email, intranet, and mobile communications.