A survey is only as effective as the analysis you conduct on the results. Developing a way to distill large amounts of survey data down into a cohesive, actionable presentation will allow your organization to reap the full benefits of a process improvement survey.

1. Process Improvement Survey
Sample – Dec 2012
1

2. Overview
Overall Response by Region:
90
58% 42%
2012
80
Were satisfied with Were dissatisfied with 70
the overall the overall experience 60
50
experience 40
30
20
10
77% 23% 0
2011
A B C D E F G H I J K L M
Were satisfied with Were dissatisfied with
the overall the overall experience
experience
• Overall survey distribution has been reduced
1200 through identification of unnecessary users who
1016 did not participate in the process
971
1000
37% 27% Completed • Survey participation has dropped by roughly 10%
800
• Region L continues to have the highest
13%
600 12% Opened but not participation rate
Completed
400 • Overall satisfaction with the process has
Pending
51% 57% decreased
200
0
2011 2012
2

3. Process Demographics
1) Please select your role:
120
100
80
60
40
20
0
Role 1 Role 2 Role 3 Role 4 Role 5
Program Management/Analyst Distribution by Region
A B C D E F G H I J K L M
3

4. Process Demographics
3) Through which medium did you receive
training?
180
160
140
120
100
80
60
40
20
0
In Person Telcon DCO
Training Medium by Region
In Person
Telcon
DCO
A B C D E F G H I J K L M
4

5. Process
Training Satisfaction
4a) Tools 4b) Instructor
120 120
100 100 38%
37%
80 80
60 60
40 40
20 20
0 0
Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Very Satisfied Somewhat Neither Somewhat Dissatisfied Very
Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied
nor Satisfied nor Satisfied
4c) Communication 4d) Response to Questions Raised During Training
120 120
100 100
40%
35%
80 80
60 60
40 40
20 20
0 0
Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Very Satisfied Somewhat Neither Somewhat Dissatisfied Very
Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied
nor Satisfied nor Satisfied
5

6. Guidance / Desk Guide
5a) Timeliness 5b) Understandable
120 120
100 100
35% 36%
80 80
60 60
40 40
20 20
0 0
Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Very Satisfied Somewhat Neither Somewhat Dissatisfied Very
Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied
nor Satisfied nor Satisfied
5c) Concise 6) Was the training your received
120
informative?
100
35%
80
60 No
40
26%
20 Yes
74%
0
Very Satisfied Somewhat Neither Somewhat Dissatisfied Very
Satisfied Satisfied DissatisfiedDissatisfied Dissatisfied
nor
Satisfied
6

7. Process Tools
Custom Database SharePoint
120 120
100 41% 41% 100 42%
80 80
60 60
40 40
20 20
0 0
Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied
nor Dissatisfied nor Dissatisfied
Other NMCI tools used in the data collection
process
160
140
55%
120
100
80
60
40
20
0
Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied
nor Dissatisfied
7

8. Process Tools
Custom Database Tool
120
100
80
60
40
20
0
Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied
nor Dissatisfied
21.85%
Dissatisfied Custom Database Tool by Region
Neither
Satisfied
16.22% 16.22%
CNIC HQ EURAFSWA CNRH CNRJ CNFK JRM CNRMA CNRMW NDW CNRNW SAC CNRSE CNRSW
8

9. Tools: 2011 v. 2012
Custom Database SharePoint Site
250 200
180
42%
200 160
48%
140
150 120
100 42%
100 80
41% 41%
60
50 40
20
0 0
Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied
nor Dissatisfied nor Dissatisfied
Other NMCI tools used in the data collection
process
• Satisfaction with the Custom Database
250 tool has decreased and extreme
54% dissatisfaction has increased
200
• Satisfaction with our SharePoint site has
150 increased!
55%
100 • Overall, extreme dissatisfaction with Tools
has increased
50
What tools are people
commenting on when
0 they respond to this 2011 2012
Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied
nor Dissatisfied question?
9

10. Custom Database
Satisfaction
7a) The tool’s interface is intuitive 7b) The tool is easy to navigate
120 120
100 100
40% 41%
80 80
60 60
40 40
20 20
0 0
Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree
Disagree Disagree
7c) I know how to perform the functions that I
need to in order to enter/extract data from the 7d) The data I extract from the tool is reliable
tool
160 120
140
100
120
52% 40%
80
100
80 60
60
40
40
20
20
0 0
Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree
Disagree Disagree
10

11. Custom Database
Satisfaction Cont’d
7f) I am comfortable entering data using the
7e) The data I extract from the tool is useful
Vignette/Initiative approach to data entry
implemented for POM15
140 120
120
100
46% 40%
100
80
80
60
60
40
40
20 20
0 0
Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree
Disagree Disagree
11

12. Inquiries Submitted
12) Have you submitted an inquiry Response not Timely
regarding the process? M 0 Response not adequate
Response Timely
L Response Adequate
13% K
J
87%
I
H 0
No
G 0
Yes
F
Method of Inquiry
E 0
In person
D
Phone Call
C Indicated highest # of
inquiries and most
Email 50%
B positive overall feedback!
POM15
G2 page A 15%
46%
0 20 40
12

13. Overall Process Satisfaction
Was your overall RVR development
experience satisfactory?
M
L
K 100%
J 25%
I
No
H 25%
42%
Yes
58% G
F
E 100%
D
C
B
Yes High (Yes)
A
No High (No)
Regions with the highest and lowest overall satisfaction rates by % are
outlined.
13