Melissa Shaw Portfolio

Melissa Shaw
Portfolio Samples

MELISSA.R.SHAW@GMAIL.COM

WEB CONTENT MANAGEMENT, DESIGN & TRAINING

Organic

TECHNICAL WRITER

APPLICATIONS:
AXURE, WITH REFERENCES FROM INTERWOVEN
TEAMSITE AND MICROSOFT WORD AND EXCEL

©2011 Melissa Shaw • melissa.r.shaw@gmail.com

Operational Impact Document (OID)

The OID is an annotated wireframe of a site redesign. Once
generated as an HTML prototype, users can click on any of
the help icons to get details about where and how content
can be edited.


Marketing Associates
AMS ADMINISTRATOR (STARWOOD CMS SUPPORT )

APPLICATIONS:
INTERWOVEN TEAMSITE; MICROSOFT POWERPOINT,
ACCESS, WORD, EXCEL; ADOBE CAPTIVATE;
EXACTTARGET


Training: Special Offer Pages Manual

Excerpt of
training
manual.
Target
audience:
global.


Training: Individual User Help

Sometimes, users required
more than a simple text
response to an issue they
were having problems
with. I created pages like
these, then decided
whether or not the manual
needed to be updated.


Detroit Archdiocese
WEB MASTER, WWW.AODONLINE.ORG

APPLICATIONS:
ADOBE DREAMWEAVER, PHOTOSHOP, ACROBAT;
MICROSOFT POWERPOINT, WORD, EXCEL, PUBLISHER;
PROPRIETARY CONTENT MANAGEMENT SYSTEM.


Michigan Catholic

Each week, post selected
stories from paper from
plain text file provided.
Stories were added as a
separate page and
formatted to match the
paper, then indexed as
shown here.
I also helped resize and
caption images


Web Page Support

 Worked with teams to
bring department sites
up-to-date and into
compliance with site
standards, policies, and
operating procedures.
Update completed
sections as required.
 Researched availability
of print resources for
published reading lists;
provided links to most
appropriate source.


Visteon
WEB ANALYST, CORPORATE INTRANET AND VISTEON.COM

APPLICATIONS:
ADOBE DREAMWEAVER, PHOTOSHOP, ACROBAT, FLASH AND
ILLUSTRATOR; MICROSOFT POWERPOINT, WORD, EXCEL,
PUBLISHER, NETMEETING AND COMMUNICATOR; FILEZILLA;
SAMETIME; PROPRIETARY CONTENT MANAGEMENT SYSTEM
(CMS); OMNITURE.


Flash

When our resource fell through, I had just a few days
to both learn Flash and produce two modules.
 Innovate Module
 Welcome Module
 Visteon Timeline


Content Management & Site Development

 Conceived and Designed Web Solutions site.


Site re-design

 Collaborated with owners to give site a fresh
look & feel.


Non-IT Clients

 Created internal advertising for
Document Resource Center
(DRC).


Corporate Activities

Supported Take Your Child to Work Day:
 Registration Site
 Graphics/Displays


Corporate Activities

Supported Employee Resource Groups
graphics and/or web-site support:
 SAGE (Straight Allies Gay
Employees)
 VAPEN (Visteon Asia Pacific
Employee Network)
 VAAN (Visteon African
Ancestry Group)
 Women in Visteon


General Motors
PROCESS OWNER, PORTAL HOME PAGE • CONTENT
MANAGER • TRAINING LEAD

APPLICATIONS:
ADOBE DREAMWEAVER, PHOTOSHOP AND ACROBAT;
MICROSOFT POWERPOINT, WORD, EXCEL, PUBLISHER
AND NETMEETING; INTERWOVEN TEAMSITE CMS


GM SupplyPower (b2b site)

 Home Page Process Owner
 Content Manager – wrote
content for portal-related
issues, emergencies, etc.
 Content Loader/Admin
using Interwoven TeamSite
 Document Center and
Group Work Area (GWA)
Subject Matter Expert
(SME) and Super Admin


GMSP Solutions

 Work with users (regular users and
admins) and higher-end staff (managers,
executives) to determine what tool on
GMSP best meets the need of the
user/group. For example:
 Corporate Transactions & Intellectual Property
(legal staff)
 Military Transmissions – needed a way to allow
suppliers to upload and collaborate on
documents
 Engineering Technical Services – share drawings
with suppliers
 Service Parts Organization (SPO)
 Corporate Risk Management – collaborate with
Insurance companies
 Finance, GMNA Business Process Controls –
recommended non-GMSP resource


GMSP:Training

 Training Lead: Create and maintain GMSP-based
training documents and indices
 Conduct Training:
 In person (local)
 Electronic (including global) via conference call and web-meeting


GM SupplyPower
Internal Marketing Campaign

 Internal Marketing Campaign to increase employee
and supplier awareness
 Posters
 Brochures
 Presentations
 Demonstrations
 DVD


Global Purchasing &
Supply Chain Process

Create & Maintain:
 GPSC Buyer Toolkit
 AP & Sourcing Process Model Maps and Indices


Other GMSP Activities

 Application Business Owner: Mailbox/Report Set-up and
eContracts Mailbox
 Library Owner: General Information
 Facilitate: Supplier Advisory Council (SAC) for GMSP users
(generally representatives from high-using companies)
 Application Junction “Gatekeeper”:
 review and approve applications from applications that want to be junctioned on
GMSP (utilize our robust security);
 verify that training documents are made available to users before application is
permitted to go live.
 Serve on or participate in:
 Enterprise Content Management (ECM) panel, reviewing and rating potential
content management tools (e.g. Fatwire, Day Communiqué, etc.)
 Internet Strategy Board (ISB)
 Next Gen. Portal: Stakeholder in activities to submit requirements and test
upcoming portal enhancements


Non-Corporate

GRAPHIC DESIGN AND OTHER ACTIVITIES


Graphic Design: Web

 Online ads seen on Knitty & Ravelry
 Etsy Shop Banners


Graphic Design: Print

 Logos
 Magazine Ads
 Knitting Pattern PDFs


Freelance/Personal Activites

Charity
 International Visitor’s Council (IVC), Detroit
chapter: created newsletters at discounted price.
 The Red Scarf Project (www.orphan.org): created
care tags and wrappers for volunteer knitters to use
with donated scarves.
 Interim House: sponsored contests to encourage
donations of yarn and other knitting supplies.

Publications
 Cheaper Than Therapy (book): contributing essayist
 Knitalong (book): contributing photographer


Graphic Design: Tall Card Deck
Inspired by the TV show,
Firefly.

Collaboration with John
Shaw


Melissa Shaw Portfolio

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