The document discusses using a balanced scorecard approach for measuring an agile enterprise. It proposes key metrics across four perspectives: business value, user orientation, operational excellence, and future orientation. Examples of metrics provided include major releases per quarter, customer survey response rates, number of features developed per release, and employee engagement scores. The balanced scorecard is presented as a way to measure an agile organization across important areas.
10. What’s Your Frequency?
Business User
Value Orientation
Operational Future
Excellence Orientation
Agile Balanced Scorecard
www.agiletour.org 10
11. Business Value
Major releases per quarter
Features per release
Product Backlog burndown
Technical Debt burndown
Product flexibility
www.agiletour.org 11
12. User Orientation
Net promoter score
# Service calls
Service calls cycle time
Customer Survey response%
#Defects reported (Live/Beta)
www.agiletour.org 12
18. Credits
Esther Derby and Mike Cohn
Photo credits:
Sonicstate.com
soundexchange2.com
creditrepairentourage.com
freecircuitdiagrams4u.blogspot.com
chart-magic.com
karisburton.wordpress.com
getodd.com
Tutorialspoint.com
05/11/10 www.agiletour.org
Editor's Notes
When the term "graphic equalizer" was first coined, the intent was to provide a device that allowed the user to "draw" the desired frequency response using slider controls on the unit's front panel.