Presented by Dux Raymond Sy and Mark Miller Nov 17, 2011

1. 4 Ways to Overcome Limited
SharePoint Expertise
in the Enterprise
Dux Raymond Sy
Mark Miller
Watch Recording: http://vimeo.com/32406651

2. Presentation Objectives
¡ In this presentation, you will learn the 4 ways to overcome limited SharePoint
expertise in the enterprise
¡ Identify necessary SharePoint skills to support your organization
¡ Justify the value of hiring full time resources or outsourced providers
¡ Utilize existing resources to maximize the value of SharePoint
¡ Quantify the TCO of out of the box, third-party and custom developed SharePoint
solutions
@eusp @meetdux #SPExpertise

3. Meet Mark and Dux
mmiller@fpweb.net
dux.sy@innovative-e.com
@eusp
@meetdux
@eusp @meetdux #SPExpertise

4. SharePoint Implementation Continuum
Draconian IT Governed Wild Wild West
Control Empowerment Chaos
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5. http://innovative-e.com/5ds
@eusp @meetdux #SPExpertise

6. Where’s SharePoint Superman?
“SharePoint is so easy - users will figure it out”
“Since you’re the server admin, you’re now the de
facto SharePoint guy/gal”
“On top of you day job, you can implement
SharePoint in 3 months so 5000 of our employees
can use it, right?”
@eusp @meetdux #SPExpertise

7. SharePoint IS a Business Platform
Public
Project Facing
Intranet Management
Website
System
SharePoint 2010
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8. 1. Educate Decision Makers
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9. SharePoint Ignorance is Not Bliss
¡ Executives ordered SharePoint to be deployed
¡ Do they REALLY understand the value of SharePoint to the organization?
¡ Is the investment realistic?
¡ As the enlightened ones, it’s our responsibility to raise executive awareness about
SharePoint
¡ Read “5 Reasons Why Executive SharePoint Ignorance is Not Bliss”
http://go.meetdux.com/393b
@eusp @meetdux #SPExpertise

10. Justifying SharePoint Investment
¡ Understand strategic goals
¡ Business needs vs pain points
¡ Allocated budget
¡ Priorities
¡ Resources required to meet business priorities
¡ Technology and Tools
¡ Expertise
¡ Change Management
¡ Relevant analysis and planning is key
@eusp @meetdux #SPExpertise

11. 2. Remove IT Bottleneck
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12. Power to the People
¡ Engage with the business up front to get buy-in
¡ That means you would have engaged the users from the get-go
¡ Having them involved from the start will likely contribute to a successful adoption
¡ Democratize both business solution development & support
¡ Paradigm shift from traditional IT model
¡ Well-defined roles and responsibilities
¡ Defined in your governance strategy
@eusp @meetdux #SPExpertise

13. Example: Site Manager Responsibility
¡ Sample governance plan: http://spgur.us/IECSPGov
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14. Relevant Training
¡ Showcase SharePoint solutions, not features
¡ Share case studies
¡ Even better, success of pilot program
¡ Group users based on business needs
¡ IT
¡ Business
¡ Executives
¡ Vendors/customers
@eusp @meetdux #SPExpertise

15. Provide Structured Support
¡ Self-service support
¡ Create a SharePoint FAQ site for basic how-tos
¡ Include external references for advanced topics
¡ Make sure it’s accessible to the entire user community
¡ Removes most of the support bottleneck
¡ Site Manager support
¡ IT help-desk support
¡ Create a SharePoint help-desk site
¡ Intended for higher-level support
@eusp @meetdux #SPExpertise

16. 3. Mentor the Business
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17. Wax On Wax Off
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18. Guide the Business with their Journey
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19. Who’s Your SharePoint Business Analyst?
IT
Business Executives
Biz
Analyst
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20. 4. Outsource to Experts
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21. What’s Your Core Business?
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22. SharePoint TCO
¡ Technology & Tools
¡ Hardware
¡ Software
¡ Human Resources
¡ IT
¡ Business
¡ Policies and Processes
¡ Governance
¡ Release Management
¡ OOB vs Third-Party vs Custom Solutions
@eusp @meetdux #SPExpertise

23. http://fpweb.net
@eusp @meetdux #SPExpertise

24. http://innovative-e.com/easy
@eusp @meetdux #SPExpertise

25. Questions?
mmiller@fpweb.net
dux.sy@innovative-e.com
@eusp
@meetdux
@eusp @meetdux #SPExpertise

26. Thank You
for Attending