Business Continuity and Social Media Risks

Business Continuity: What’s in it for you? Vicki Bales Peterborough City Council Resilience Services 16 th September 2010

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Emergency Planning ,[object Object],[object Object],[object Object],[object Object],[object Object]

Business Continuity – the Council ,[object Object],[object Object],[object Object],[object Object],[object Object]

What’s in it for you? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

It’s not rocket science ,[object Object],[object Object],[object Object],[object Object],[object Object]

What do you do next? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Project ARGUS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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The Pitfalls of Social Media Karen McNulty 16 th September 2010

Potential Pitfalls ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Content Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object]

Vodaphone’s (repeated) response

Lessons ,[object Object],[object Object],[object Object],[object Object],[object Object]

Managing Comments on blogs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What should you do? ,[object Object],[object Object],[object Object],[object Object]

Decide who can comment Moderate Blogger.com

Managing comments on other social networks

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object]

Naked Wines Example EConsultancy

Traditional tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dealing with crisis socially ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Social tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thank you. ,[object Object],[object Object]

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