1. University Information
Technology Services (UITS)
United Arab Emirates University
DRAFT Saturday, 19 November 2004

2. Establishing UITS (2004)
University Information Technology Services
• January - March
– IT Infrastructure Workgroup Studies Current
Infrastructure, Recommends Formation of University-
Wide Enterprise Services Division
• April
– Chief Information Officer Hired
• May – November
– IT Planning Workgroup Studies Establishment of UITS
• December
– University Information Technology Services Launch

3. UITS & The New UAEU Organization
• Chief Information Officer (CIO) Reports to
University’s Chief Operations Officer
(Provost)
• UITS Structure: Three Central IT Groups
Which Provide Enterprise-Level Services to
Entire University Community

5. Chief Information Officer’s Vision

6. Focus on Our Customers
• # Students
• # Faculty
• # Administrative Staff

7. IT Strengths
• UAEU as Regional Internet Pioneer

8. MajorMilestones:
May 1995
UAEU launched Internet with Line Speed of 64 Kbps
to USA
Apr 1998
UAEU switched to Line Speed of 2 Mbps to
ETISALAT
Mar 2001
Internet Access Speed upgraded to 4 Mbps
Oct 2001
Internet Access Speed upgraded to 8 Mbps
May 2002
Internet Access Speed upgraded to 10 Mbps
Sep 2002
Internet Access Speed upgraded to 20 Mbps
Sep 2004
UAEU - Regional Internet Pioneer

9. 0
10
20
30
40
50
Speed
Mbps
1995
1998
2001
2001
2002
2002
2004
2006
Growth of Internet at UAEU
May
1995
Apr
1998
Mar
2001
Oct
2001
May
2002
Sep
2002
Sep
2004
Sep
2006
Speed
Mbps
64
Kbps
2 4 8 10 20 34 45

10. Our Challenges
• Highlights of Findings From IT
Infrastructure Workgroup

11. Meeting the Challenges
• UITS to Concentrate on Service Offerings
that Meet the Needs of All Customers in a
Robust, Scaleable, Extensible and Cost-
Effective Manner.

13. Meeting the Challenges: The Role of
Unit IT Coordinators
• Keeping UITS Focused on Customer Needs
• Offices With New IT Coordinators:
• Associate Provost for Academic Affairs
• Office of the Secretary General
• Office of the Assistant Provost for Student
Affairs

14. Meeting the Challenges: IT
Functional Area Consolidation
• Consolidated IT Services Based on
Common Functions
• Introducing the UITS Directors
– Hebatallah Mohamed Ebeid, Director,
Customer Support Center (CSC)
– Vacant, Director, Enterprise Applications and
Integration (EAI)
– Muhammad Javeed, Director, Infrastructure &
Core Technologies (ICT)

15. Customer Support Center
CSC Group

16. Introducing the CSC Group
• Hebatallah Mohamed Ebeid, Director,
Customer Service Center (CSC)
• Section Heads
– Hanaa Abdel Hamid Youssef, University IT
Service Desk
– Ahmad Elhaddad, Training and
Communication Planning

18. Central IT Service Desk
Provided by the CSC Group

19. Central IT Service Desk
• Role of Central IT Support
• Role of College-Level Staff
– Student, Faculty and Staff Support
– Support in Computer Labs
– Support for Laptop

20. IT Training and Publications
Provided by the CSC Group

21. Meeting Our Customers’ Needs
• Provide educational opportunities in support of
enterprise systems managed by University IT
Services
• Assist the application team in providing well-
written bi-lingual user manuals for their
applications
• Manage training needs, workshops and
seminars for IT professional development

22. Ongoing Activities 2004/5
• Establishing a communication pipeline
infrastructure
• Developing quality workshops
• Providing Documentation and Training
Materials
• Publishing Training Catalog

23. End User Software Training 2004/5
• Office Productivity Software
• E-mail & Calendaring
• Desktop Operating System and LAN
• University Web Services
• Banner Student Information System
• AIMS Custom Business System
• Other Topics as Needed

24. IT Professional Development 2004/5
• Customer Service Procedures
• Introduction to Enterprise Applications
• Active Directory Management
• Symantec Anti-Virus Training
• Introduction to the Enterprise Network
• Introduction to UAEU Wireless Services

25. Enterprise Applications and
Integration
EAI Group

26. Introducing the EAI Group
• Vacant, Director, Enterprise Applications
and Integration (EAI)
• Section Heads
– Yasser Ramadan Abdelaziz Ahmed, University
Web Services
– Hossam Ossam Eldin Attia Hamed
Mohammed, Custom Software Development
– Abdelhakim Mahmoud Abdellatif Hejjawi,
Banner Student Information System

28. University Web Services
Provided by the EAI Group

29. Moving Our Services to the Web
• Blackboard Development and Integration
Services
• The AIMS Custom Business Applications
Suite (Custom Developed Web Interface to
Home-Grown System)
• The Banner Student Information System
(“Web For” Products)

30. Integrated Environment: Blackboard
University E-Learning Platform
• To ease:
– Student Access to Blackboard
– Managing online courses
– Managing student and faculty
records
• We have integrated
Blackboard with ACE and
the UAEU SIS (Banner)
Bb
Users Courses
Enrollments
BannerACE

31. Custom Applications
Development
Services Provided by the EAI Group

32. The AIMS Business System
• AIMS = Administrative Information
Management System
• Oracle Based, In-House Developed
• Modules Include HR, Finance, Purchases,
Stores, Assets, and Payroll

33. AIMS General Inquiry Module
• Based on AIMS database
• Developed a comprehensive general inquiry
module
• General Inquiry Module enables all managers and
directors to access all information belonging to
their units and staff as well.
• For example, each manager can browse his unit
budget balance, requisitions, commitments,
purchase requests , employees assets,.. etc.

34. Custom Systems for Student Life
• Oracle Based, In-House Developed
– Hostels Application
• Other Systems: Migrating to Oracle
– Gates, etc.

35. Banner Student Information
System
Services Provided by the EAI Group

36. Web Services Connecting to Banner
• Student Self-Service
• Faculty and Advisor Self-Service
• Common Self-Service

37. Student Self-Service
• Registration
• Add/Drop Class
• Look-up Class to Add
• Student Detail
Schedule
• Check your
Registration Status
• Student Records
• Final Grades
• Academic Transcript
• Account Summary

38. Faculty and Advisor Self-Service
• Faculty Services
• Detail Schedule
• Detail Class List
• Class Attendance
• Class Grades
• Download Class into
Excel
• Student Menu
• View Student
Information
• View Student
Schedule
• Registration
Overrides
• Registration
Add/Drop

39. Common Self-Service
• Manage Personal Profile
• Change Long-in Information
• Update Contact Information

40. Infrastructure and Core
Technologies
ICT Group

41. ICT Group Leadership
• Muhammad Javeed, Director, Infrastructure
& Core Technologies (ICT)
• Section Heads
– Ahmed Soliman, Enterprise Client Services
– Vacant, Business Critical Systems
– Manhal Hasan Aq. Ali, Enterprise Networking

43. Enterprise Client Services (ECS)
Services Provided by the ICT Group

44. Academic Computing Environment
(ACE)

45. About ACE and Active Directory
 ACE is a Model of integrated IT services
which are tuned for the Academic
Computing Environment.
 Model comprises four Major Components
 Consolidation
 Standardization
 Security
 Communication
communication
consolidation
standardizationsecurity

46. ACE Services & Benefits
• Single Sign-On for user authentication
• 500 MB of secure personal shared storage
• Data Integrity as a result of daily user data backup
• Access to user data anywhere & anytime
• Automatic Windows updates
• Automatic Anti-Virus updates
• Networked Printing
• Secured & Controlled Environment

47. Business Critical Services (BCS)
Services Provided by the ICT Group

48. BCS: Highlights of Services
• University E-Mail
• Web Hosting Service
• Application and Database Servers
• Anti-Virus and Anti-SPAM Filtering
• Etc.

49. Enterprise Network Services
Services Provided by the ICT Group

50. Highlights of Services
• Local Area Network (LAN)
• Wide Area Network (WAN)
• Wireless Network (WLS)
• Internet

51. Local Area Network (LAN)
• Multi-Vendor Core L2/L3 25
Routing Switches
– Gigabit Ports 704
– 10/100 Mbps Fast Ethernet Ports 624
– Fully Redundant Processors, Fabrics, PSUs etc.
• Multi-Vendor L2 Edge Switches 550
– 10/100 Mbps Fast Ethernet Ports 19,048

52. Campus LAN

53. Campus Backbone

54. Marfa Campus
Internet
E334Mbps
Jimi-2 Campus
Zayed Library
Campus
Islamic Institute Campus
Muwaiji Campus
Maqam Campus
Jimi-1 Campus
Tawam Campus
STM1
E1
STM
1
STM1
STM1
STM1
STM
1
1 Gbps
1 Gbps
100Mbps
Dubai Knowledge
Village Campus
E1
Campus WAN
2Mbps100 Mbps
34 Mbps
34 Mbps
34 Mbps
34 Mbps
34 Mbps
2Mbps

55. The Wireless
• Multi-Vendor Wireless
– 11Mbps - 802.11b Radio APs 470
– 54Mbps - 802.11 a/b/g Radio APs 167 (New)
Authentication
Servers
Access
Point
Wireless Clients
LAN Backbone
Wireless “Cell”

56. Maqam 1
10.200.0.0 /20
Seh Bin Amar
10.200.64.0 /20
Maqam 3 10.200.16.0 /20
Tawam 10.200.32.0 /19
Building 33
10.200.255.0 /24
Maqam 2 10.200.128.0 /20
Markhania 1&2
10.200.160.0 /20
FSO
Link
10.200.174.0 /29
FSO Link
10.200.142.0 /29
FSOLink
10.200.254.8/30
FSO Link10.200.254.0 /30
FSOLink10.200.62.0/30
FSOLink
10.200.78.0/30
ExisitngMulti-PairCable
Wirelesslink10.200.61.0/29
Wirelesslink
10.200.77.0/29
Wirelesslink
10.200.253.16/29
Wireless Link10.200.253.0 /29
Wireless Link
10.200.141.0 /29
W
ireless link
10.200.173.0 /29
Free Space Optics
RF Wireless Bridges
Free Space Optics Links
Radio Frequency Backup Links
1000 Base-FX Links
10/100 Base-TX Links
CE-590-Cash Engine
Cash Engine
Cash Engine
Kuwitat 10.80.90.0 /24
Cash Engine
4xLRE Switch
2 x POTS Spliter
12 x Access Point
12 x CPE
Exisitng
PABX
72 x Access Point
72 x CPE
Maqam 4 10.200.144.0 /20
55 x Access Point
55 x CPE
Exisitng
PABX
Maqam 5
3xLRE Switch
2 x POTS Spliter
Exisitng
PABX
1xLRE Switch
1 x POTS Spliter
24 x Access Point
24 x CPE
Exisitng
PABX
1xLRE Switch
1 x POTS Spliter
16 x Access Point
16 x CPE
Cash Engine
E1 Link
100 Base-FX Links
Cisco 3550 Switch with
1000Base-Sx
Cisco 2950G-24 Port Switch with
2x1000Base-SX GBIC Ports
Cisco Cach Engine
Cisco POTS Splitter
Cisco LRE Switch
Cisco2950-12 Port Switch
Cisco CPE
Link Aggregations
L4/L7 Switch
Internet Cloud Exisitng Router
Cisco 2950C Switch with
2x100Base-FX Ports
Network
Management PC
1xLRE Switch
1 x POTS Spliter
13 x Access Point
13 x CPE
HTTP,RTSP,NNTP,MMS ...
CSACS
9 x Access Point
10 x Access Point
ResNet - Wireless