42. Ergonomics is concerned with the ‘fit’ between people
and their technological tools and environments.
It takes account of the user's capabilities and limitations
in seeking to ensure that tasks, equipment, information
and the environment suit each user.
WebSpeaking
vrijdag 6 augustus 2010
43. Summarized
Safety
Health
Comfort
To function effectively
WebSpeaking
vrijdag 6 augustus 2010
44. Let’s put this into a
diagram
WebSpeaking
vrijdag 6 augustus 2010
45. Visability Audibility
Information
Navigability Compactability
Ergonomics
Trustability Welcomeability
WebSpeaking
vrijdag 6 augustus 2010
46. Audibility
Avatars
Text to Speech
Chat / VOIP
Music?
WebSpeaking
vrijdag 6 augustus 2010
47. Visability
Font
Color
Design
Symbs
Gestures
Video
Animation
Avatars
WebSpeaking
vrijdag 6 augustus 2010
48. Navigability
WebSpeaking
vrijdag 6 augustus 2010
49. Navigability
Three Clicks to destination
WebSpeaking
vrijdag 6 augustus 2010
50. Navigability
Three Clicks to destination
Uniformity of design
WebSpeaking
vrijdag 6 augustus 2010
51. Navigability
Three Clicks to destination
Uniformity of design
Breadcrumbs
WebSpeaking
vrijdag 6 augustus 2010
52. Navigability
Three Clicks to destination
Uniformity of design
Breadcrumbs
Effective Search engine
WebSpeaking
vrijdag 6 augustus 2010
53. Navigability
Three Clicks to destination
Uniformity of design
Breadcrumbs
Effective Search engine
Channelize Channels
- Phone
- E-mail
- Chat
- Print
- Post (paper mail).. remember...?
WebSpeaking
vrijdag 6 augustus 2010
54. Compactability
Clear overview
… Small website for big company
Relevant information
…. Mission statement…?
Recent Information
WebSpeaking Clockwork
vrijdag 6 augustus 2010
55. Trustability
Reliability
Safety
Recognizable
Clearness of
- Payment structure
- Additional costs
NO SURPRISES!!
WebSpeaking
vrijdag 6 augustus 2010
56. Can somebody help me!?!
... hello...?
Anybody there.....?
I’m a customer...
Please?
WebSpeaking
vrijdag 6 augustus 2010
57. Welcomeability
Eronomics = “Comfort” = Service
WebSpeaking
vrijdag 6 augustus 2010
58. Welcomeability
am I in the right place here?
drowned by commercials
Death by text
Do they want me to be here?
... they leave shop half way?
WebSpeaking
vrijdag 6 augustus 2010
59. Absorbability
Maximize information transfer
Does the information get stuck between the ears?
WebSpeaking
vrijdag 6 augustus 2010