1. Managerial
Communications
November 14, 2011

3. Unfortunate Comma Placement
My father was in an accident but now he is in a
hospital, safe.
My father was in an accident, but now he
is in a hospital safe.
I knew a man who put out a fire, in his pajamas.
I knew a man who put out a fire in his pajamas.

4. Unfortunate Comma Placement
My father was in an accident but now he is in a
hospital, safe.
My father was in an accident, but now he
is in a hospital safe.
I knew a man who put out a fire, in his pajamas.
I knew a man who put out a fire in his pajamas.
Woman, without her, man is nothing.
Woman without her man is nothing.
We buy, crack, and sell pecans.
We buy crack and sell pecans.

5. My interests include: cooking dogs, shopping,
dancing...
Goat’s cheese salad ingredients: lettuce, tomato,
goats, cheese.
Slow children crossing
Highlights of his global tour include encounters with
Nelson Mandela, an 800-year-old demigod and a
dildo collector.

6. who cares?

9. W ITHOUT B EING D ISRUPTIVE :
• Read something or look out the window
(it is okay to go online)
• Stand or walk along the back of the room.
• While still listening to the presentation, put on
your headphones or act like you are sleeping

22. CONFLICT

23. CONFLICT
ACTIONS
COMMUNICATION CONCERNS
SKILLS
GOALS

24. CONFLICT
[1] I feel the conflict / problem / opportunity is _______.
[2] What do you think is the conflict, problem or
opportunity?
[3] How would others view this?

25. [1] Why is this important to you?
[2] Let me explain why this is important to me.
CONCERNS
[3] Why is this important to others?

26. [1] What solution would you like to see?
[2] Here is the solution I would like to see: ___
[3] What solution is best for everyone and supports our
values, strategy, etc.?
GOALS

27. What actions can we take that will best address this conflict?
ACTIONS

28. Communication Skills Cycle
Listen
Acknowledge Respond

33. COMPETITION

34. AVOIDANCE

35. ACCOMMODATION

36. COMPROMISE

37. COLLABORATION

41. Myers-Briggs – Use it to minimize / diffuse conflict
Introversion Extroversion
Prefers to discuss a few issues Prefers to discuss a broad range of
In depth issues
Prefers some advanced warning Prefers to respond to issues as they
of discussions come up
Prefers to communicate formal Prefers to communicate face to face
information in writing
Prefers to think things through, Prefers to try things out first, and
and then act then think

42. iNtuition Sensing
Focuses on what might be in the Focuses on the here and now
future
Prefers to change and innovate Prefers tried and trusted solutions
Uses bursts of energy to address Proceeds through a project step by
important tasks step
Prefers to communicate the big Prefers to communicate using facts
picture and trends and details

43. Thinking Feeling
Is interested in costs and Tends to focus on areas of
benefits agreement
Regards competence as Tends to see the positives in a
Important person or situation
Tends to see the flaws in Regards others' experience and
a person or situation views as important
Tends to focus on areas of Is interested in the impact on
disagreement people

44. Judgment Perception
Likes to define boundaries, Likes to maintain openness
such as responsibility
Prefers to meet deadlines
Prefers to leave things until the last
with time to spare
minute
Likes to make decisions and Likes to review decisions in the
then stick to them light of new information
Prefers to plan work, and then Prefers to tackle work in a flexible
follow the plan manner

46. Managerial
Communications
November 14, 2011