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- 2. The Customer is Always Right BEFORE DURING AFTER CUSTOMER SERVICES
- 6. If a patient asks why something cannot be done, your staff should not state that "this is office policy" and leave it at that; they should offer an explanation as to why something cannot be done. This is often enough to satisfy patients, yet rigid policies are common flaws in many professional offices. Solving patients' problems is an essential part of customer service.