Jira 6 - Service Rocket & London AUG

ServiceRocket
mark.mccormack@servicerocket.com
midnight@servicerocket.com
12@servicerocket.com
7/10/2013 COPYRIGHT © ServiceRocket Limited 1

ServiceRocket Background
• Founded in 2001 in Sydney
• Now have additional offices in Silicon Valley, Kuala Lumpur and Santiago
• I’m based near London and we have about 120 employees and growing
ServiceRocket Background
7/10/2013
COPYRIGHT © CUSTOMWARE INTERNATIONAL
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• We have trained over 20,000 students on best-
practice use of Atlassian products.
• Our team of trainers and consultants work
closely with the Zendesk product team to
create Zendesk training materials.
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Training

• We have a 24x7 customer support system,
backed by real people offering competitive
SLAs and domain knowledge for customers'
systems.
• We maintain the largest independent FAQ and
Wiki on Atlassian products and we're proud that
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Support

• ServiceRocket is proud to be the first and largest partner of
Atlassian since 2003, having delivered over 500 projects to
customers rolling out the Atlassian product suite.
• We have implemented Atlassian solutions for many world
leading organizations, including:
– Adobe, BNP Paribas, Fuji Xerox, Johnson & Johnson, Cisco,
Macquarie Bank, News Corporation, PepsiCo, Polycom and the Walt
Disney Company.
• Over 50 case studies have been documented on our website
at: www.servicerocket.com/company/customers
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Implementation

Zendesk
• Founded in 2007, Zendesk is the leading provider of proven,
cloud-based help desk software.
• More than 15,000 Zendesk customers, including Adobe, Sony,
OpenTable and Groupon, trust Zendesk with their most
valuable assets: their customers, partners, and employees.
• ServiceRocket are the first full-service and global consulting
partner of Zendesk. We provide a range of services including
training, implementation, best practice workshops, security
audits, widget development, migrations and launch support.
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Implementation

• Over 10,000 customers have downloaded our plug-ins over
200,000 times
– Scaffolding & Reporting, Composition, Connector for Google Drive,
Security and Encryption Plugin, Linking & Visibility plugins
– SalesForce JIRA connector, MDSF plugin, JIRA Utilities & Create-
and-Link plugins
• TrainingRocket
– OnDemand Learning Platform
– Helps Companies to manage their instructor-led, on-premise, virtual
and on-demand training courses
– Full e-Commerce capabilities
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Tools

Modern
• Focus on beautiful, intuitive, efficient
• Common header across all products, common iconography
• More customizable, based on team activity, agile info
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JIRA 6 is Modern

Fast
• Optimized so you can do more in less time
• Choose the views that fit your work style
• Faster to create, edit issues and work with lists
• Improved .dot dialog box (.Summary to edit)
• Issue Navigator ―Detail View‖. Allows in-line editing. Helpful for sprint-
planning
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JIRA 6 is Fast

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Mobile
• Critical info and the most important activities; anytime/anywhere
• Right in mobile browser on any device; it is now optimized. Not an App
• Shown just the most critical when you are on the go.
• Optimized for mobile device viewing and working.
• Can get back to regular desktop view.
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JIRA 6

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Mobile

Simple
• Get your team off and running fast
• Create any project in a few clicks (gives you project templates to choose
from: project mgmt., software dev, bug tracking, agile-scrum, agile-kanban,
sample)
• Pick your favorite flavor of Agile
• Choose a workflow from Marketplace – choose from marketplace workflows
uploaded from Atlassian and other companies
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JIRA 6 is Simple

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Share Workflows

Enterprise Enhancements
• Global workflow schemes — Now you can edit an activeworkflow scheme
on a project: a draft is created, and the migration is handled through the
normal migration process.
• Translate custom fields — Customers whose users operate in different
languages can now translate the names and descriptions of custom fields.
• JIRA to JIRA issue copy (Marketplace Plugin) — For customers with more
than one JIRA server, you can copy an issue from one project to another,
even if the projects aren't on the same JIRA instance.
• Editable usernames — The second most requested feature, as determined
by customer votes, is here! JIRA Administrators can now edit any username
in the JIRA Internal Directory.
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JIRA 6

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Editable Usernames

OTHER FEATURES
• Stable search — Now, when you search, your search results remain constant until you choose to refresh them. This provides you with a stable set of
search results that you can work from when triaging issues.
• Docking and undocking the filter panel — You can now hide the filter panel to gain more screen real estate. Simply click Undock at the top right of the
panel.
• Bulk watch/unwatch feature — You can now start or stop watching multiple issues using the watch / stop watching bulk operation. Learn more...
• Browse Project Summary — Starting a new project? You'll be greeted by a more informative screen when you next browse your empty project's
summary.
• New plugin points for the User Profile page — For the ecosystem developers, we have implemented new plugin points for the web panels in the User
Profile page. Learn more...
• Reports have moved — We have moved reports from the dropdown menu on the Browse Project > Summary tab to a panel on the same tab, making
them more accessible .
• Global autowatch configuration — We've implemented a new JIRA option that allows administrators to disable the autowatch feature (introduced
in JIRA 5.0.3) for all users. To configure autowatch for all users, navigate to Administration > User Preferences (in Users section) > Default
autowatch.
• Maximum project name size and maximum project key size configuration — JIRA administrators will be able to set the maximum size for both the
project name and project key in this release. Navigate to Administration > System > General Configuration and update Maximum project name
size or Maximum project key size as desired.
• Application Navigator with configurable links — JIRA administrators can now configure links that appear in a handy dropdown menu in the JIRA
header.
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JIRA 6

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JIRA 6

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JIRA 6

Jira 6 - Service Rocket & London AUG

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Jira 6 - Service Rocket & London AUG