Want to know about my qualifications, academic & professional life? Here is the info

1. Dr. Mauricio Corona, PhD Associate Director
Created by: BP Gurus
Insurgentes Sur N° 800 Piso 8, Col. Del Valle. México, D.F. C.P.03100
T: +52 (55) 5061 4946
info@bpgurus.com

2. 2
EDUCATION
Year Studies University
2007-2011
PhD, Business Administration - Degree with
Summa Cum Laude for outstanding ITIL &
Business Alignment research
La Salle
2004-2006
Master in IT for Business Administration with
honors.
La Salle
1996-2001 Bs. Computer Sciences – Management focus La Salle
EXPERIENCE
Year Company Position
2011 to date BP Gurus Associate Director
Main Activities
Strategic advisor and IT Service Management project manager (ITIL, COBIT,
PMI,Prince2, ISO/IEC 20000, ISO/IEC 27000).
Year Company Position
2012 to date Anahuac University Professor at Actuary School
Main Activities
Professor at Risk Management Postgraduate Program (MBA) teaching the subject
'Risk Management and IT infrastructure'
Year Company Position
2007 to date La Salle University
Professor at Business School and
associate researcher at Science
Research Center
Main Activities
Professor in IT for Business Administration Postgraduate program (MBA) Teaching
the next subjects:
• Business Models.
• Planning and Administering Computing Centers.
• IT Service Management.
Scientific researcher in social sciences

3. 3
Year Company Position
2008 - 2011
Pink Elephant Ibero
America
Senior Consultant and Director of
Education
Main Activities
Leading consulting projects mainly on ITIL, ISO 20000, COBIT across Latin America.
Develop certification courseware and courses about ITIL, COBIT, ISO 20000, ISO
27000, MAAGTIC
International speaker at the main ITSM conferences in EEUU and Latin America
Year Company Position
1997 - 2008 La Salle University CTO
Main Activities
Support the provision of academic and administrative services to more than 18000
users across the country. Server, Telecommunication and Computer Centers
administrator.
AWARDS
Year Company Recognition
2013 Anahuac University Proffesor excellence Award
2011 La Salle University PhD degree with Summa Cum Laude
2009 La Salle University
Best 2009 Professor at Master in IT
for Business Administration
2006 La Salle University
Best student of IT Master Program
2004 – 2006

4. 4
2006 La Salle University Master Degree with honors
EXPERIENCE
Some Conferences
1. Speaker for the Federation of Business Disciplines conference Albuquerque
EEUU, March 2013
2. Speaker in the executive track at Service management Fusion conference,
Dallas Texas, EEUU, October 2012
3. Speaker for the Federation of Business Disciplines conference, New Orleans,
EEUU, March 2012
4. Speaker at Pink Elephant Conference, Las Vegas Nevada EEUU, March
2011.
5. Speaker at several Pink Elephant Conferences, across Latin America, June
2008 – Jun 2011.
6. Speaker for ITSMf USA, Argentina and Spain in 2010.
Projects with international organisations
1. Official reviewer for 'ITIL project update' 2010 – 2011
2. Official Translator for ITIL 2011 Latinamerican Spanish Glosary
3. Official Translator for ITIL certification exams to Spanish
Some consulting projects
Grupo Alsea
From April 2013 to date
Project name: Service Management Office
Role: Project Manager
Description: Design and Deploy a Service Management Office to support all of the
Domino’s Pizza, Starbucks, Burger King, Chili’s, California Pizza Kitchen, P.F.
Chang’s, Pei Wei, Italianni´s and The Cheesecake Factory stores across Mexico.
Methodology: Scientific based owned by BP Gurus.
Grupo Modelo S.A.B de C.V.
From April 2012 to June 2013
Project name: TAN - BSM alignment
Role: Project Manager
Description: Assess, design and deploy Request Fulfillment, Incident Management,
Problem Management, Change Management, Release and Deployment
Management, Service Asset and Configuration Management, Service Level
Management, Knowledge Management, Services Catalog and Service Portfolio
processes to support production, distribution and sales of several beer brands like
Corona Beer across the world.
Tools: BMC Remedy IT Service Management
Methodology: Scientific based owned by BP Gurus using ITIL, COBIT and PMI.
La Salle University
From February 2012 to date

5. 5
Project Name: postgraduate Programs on line
Role: Project manager coordinating instructional design, LMS and development
teams
Description: Generation of the pedagogic model and creation of the multimedia files
with portable SCORM for the LMS. Instructional design. Methodology: owned by BP
Gurus
Grupo Modelo S.A.B de C.V.
From July 2011 to January 2012.
Project name: World class Service Desk
Role: Senior consultant and project leader
Description: Design and deployment of incident and Request Fulfillment processes
as well as the Service Desk Function with national and international operations
Tools: BMC Remedy IT Service Management Methodology: scientific based owned
by BP Gurus using ITIL, COBIT and PMI
Regional corporate Center BBVA (Financial core BBVA Bank supporting IT Latin-
American region operations
From October 2009 to March 2010
Project name: EIS
Role: Senior Consultant
Description: Design and deployment of incident management, Request Fulfillment,
service Asset and Configuration Management, Change Management, Release and
Deployment management, Security Management, Capacity Management, Financial
Management and Availability Management processes as well as Service Desk
BBVA Bancomer Bank
From November 2009 to December 2010).
Project Name - MIGS
Role: Senior Consultant
Description: Assess, design and deploy request fulfillment, Incident Management,
Problem Management, Change Management, Release and Deployment
Management, Service Asset and Configuration Management, Service Level
Management.
General Bank of Panama
From January to December 2009
Project Name: PISTA
Role: Senior Consultant and Process Simulation
Description: Assess, design and deploy Request Fulfillment, Incident Management,
Problem Management
Tools: Migration from HP to BMC Remedy IT Service Management
Methodology: scientific based owned by BP Gurus using ITIL, COBIT and PMI

6. 6
Pemex
From February 2009 to July 2009
Description: Service Catalog Design
Project name: Scat at PEMEX
Role: Senior Consultant
Description: Service Catalog design and deployment
Plenumsoft – México 2009.
From July to December 2009
Project name: PSIS
Role: Senior Consultant and Project Manager
Description: Assess, design and deploy Request Fulfillment, Incident Management,
Problem Management, Change Management and Configuration Management
Monex Financial Group
October 2009
Project name: ITIL
Role: Senior Consultant
Description: Service Desk Workshops
Federal electricity Commission
June to December 2008
Project name: Telecom Hotels
Role: Senior Consultant and Project Manager
Description: Presidential project that hosts more than 52 Telecom hotels supported
and operated by ITIL processes
Iusacell
Project Name: ITIL
Role: Senior Consultant
Description: Assess, design and deploy Request Fulfillment, Incident Management,
Problem Management, Change Management and Configuration Management
Course Delivery on Site
In several countries like Panama, Ecuador, Dominican Republic, Venezuela,
Guatemala.
ITIL, ISO 20000, ISO 27000 course delivery at foundations, intermediate and expert
level for organizations within the financial, manufacturing, telecommunications,
logistics, oil, aerospace, transportation and government among others sectors.
Course Delivery through telepresence or videoconference
ITIL certification courses at several countries and industries in Russia, EEUU, South
Africa y Latin America

7. 7
Scientific Research
Maturity assessment of ITIL processes and IT Business Alignment in Latin-American
countries at Government Telecommunications, Financial Services and Outsourcing
organizations.
TRAINING
· ITU Telecom World Switzerland, 2003
· Red Hat Linux (2001)
CERTIFICATIONS
1. ITIL Managing Across Lifecycle (2011)
2. Prince2 Foundations (2010)
3. Information Security ISO/IEC 27001 (2010)
4. Information Security ISO/IEC 27002 (2010)
5. COBIT Foundations (2010)
6. ISO 20,000 Management and Improvement of IT Service Management
processes,2010
7. ITIL Service Lifecycle: Service Strategy (2010)
8. ITIL Service Lifecycle: Service Design (2010)
9. ITIL Service Lifecycle: Service Transition (2010)
10.ITIL Service Lifecycle: Service Operation (2010)
11.ITIL Service Lifecycle: Continual Service Improvement (2010)
12.ITIL Intermediate Capability Stream: Service Offerings and Agreements
(2009)
13.Intermediate Capability Stream: Planning Protection and Optimization
(2009)
14.ITIL Intermediate Capability Stream: Operational Support and Analysis
(2009)
15.Intermediate Capability Stream: Release Control and Validation (2009)
16.ITIL Expert in IT Service Management (2009)
17.ITIL Practitioner IPAD (Financial and Service Level Management) (2009)
18.Practitioner IPPI (Capacity, Availability and Continuity) (2009)
19.ISO 20000 Foundations (2008)
20.ITIL Foundations Certificate in IT Service Management Version 3 (2008)
21.Practitioner IPSR (Service Desk, Incident & Problem) (2008)
22.ITIL Practitioner IPRC (Configuration, Change & Release) (2008)
23.ISM / ITIL Service Manager (2008)
24.ITIL Foundations Certificate in IT Service Management Version 2 (2005)
25.MCP in Internetworking with MS TCP/IP (2001)
26.MCP in Networking Essentials (2000)
27.MCP in Microsoft Windows Server (2000)
28.MCP in Microsoft Windows Workstation (2000)
SKILLS
LANGUAGES English Toefl 585 Pts.

8. 8
Others
 Planning organizational needs
 Advising people
 Analyzing data
 Interpreting languages
 Skillfully applying professional knowledge
 Conducting scientific researches
 Defining and refining research objectives
 Designing questionnaires
 Applying several research techniques to gather
relevant information
 Research using quantitative and/or qualitative
methods
 Developing and testing theories
 Carrying out or directing field work to gather
information
 Statistical analysis
 Writing for publications in magazines and
newspapers & scientific papers
Published Articles
Magazines, newspapers, forums
1. Federation for Business Disciplines
2. IT Service Management Forum chapter USA
3. Help Desk Institute USA & Canada
4. Knowledge and Management (Argentina, Bolivia, Chile, Colombia, España,
Ecuador, México, Uruguay y USA)
5. Management Today
6. Milenio Supplement of Management and Business
7. IT World
8. Logistics world
9. Facilities, engineering magazine
10.The Economist
11.Consulting Magazine - National Chamber of Consulting Companies
INTERNATIONAL COMITEES
1. Member of the National Standardization Technical Committee of Electronics
and Information Technology and Communication – Working with ISO 20000
and ISO 27000 standards.