This is a discussion piece based on the content digitisation of consumer services and
business utilisation that have arisen from what have been labelled as ‘Web 2.0’
technologies ...
Testing tools and AI - ideas what to try with some tool examples
Productive Consumers Paper Commentary
1. The role of the Productive Consumer for Global Digital Enterprise
#online09
Author: Dr Mariann Hardey
e.mariann@mariannhardey.net
In association with HCL’s ‘Digital Publishing and Media 2010’ event, London 1st – 3rd
December 2009
Discussion Paper
1. Why digital media matters
This discussion is based on the content digitisation of consumer services and
business utilisation that have arisen from what have been labelled as ‘Web 2.0’
technologies (see O’Reilly, 2004). Prime amongst these are social networking sites
(SNSs) which provide multi‐platform content distribution and information sharing
with a multitude of ‘others’.
This year, social networking is rated as the most popular of new web applications;
with half of the Internet users (49%) reported having updated or created a social
networking profile in 2009, up from 17% in 2007 (Dutton et al, 2009). As a result, the
web‐based media is ‘rapidly becoming a core part of how citizens maintain contact
with each other’ (Hogan, 2009).