2. The Basics Of CRM
A brief introduction to Customer
Relationship Management
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3. What is CRM ?
CRM (Customer Relationship Management)
are the concepts used by organizations to
manage their relationships with customers.
This includes
- Capturing Leads
- Storage and analysis of the customers,
vendors and partners
- Internal information (organizational)
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4. • Courses Offered:
SAP-FICO, MM, PP, SD, BUSINESS
OBJECTS, CRM, GRC, BPC, BASIS, APO,
SRM, HR, BI/BW, XI, WM, SECURITY, SCM,
QM, PLM, NW, MDM, IS UTILITIES, IS
RETAIL, HR ABAP, HCM, HANA, GRC,
FSCM, EP JAVA WEBDYNPRO, EP ADMIN
• MAXSOFTSOLUTIONS.COM
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India : +91-8886060607
E-Mail ID : info@maxsoftsolutions.com
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5. Coined in by META group
CRM has 3 aspects
• Operational
• Collaborative
• Analytical
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6. Operational Aspect Operational
aspect of CRM is automation to
Customer’s processes including
front office sales / service and
marketing representative.
Any customer interaction is
recorded by CRM, so that any one
can retrieve the customer
information at anytime without
having to interfere about
interaction history
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Visit : www.maxsoftsolutions.com
7. Operational Aspect Operational
aspect of CRM is automation to
Customer’s processes including
front office sales / service and
marketing representative.
Any customer interaction is
recorded by CRM, so that any one
can retrieve the customer
information at anytime without
having to interfere about
interaction history
USA: +1-8452073000 & India- +91-8886060607 info@maxsoftsolutions.com
Visit : www.maxsoftsolutions.com
8. Online Training @maxsoftsolutions
• Our online training
programs in different IT
modules are designed to
provide exhaustive learning
experience for students
through the medium of
Internet. By using different
web conferencing tools, our
experienced real-time
trainers ensure that you get
trained wherever you are –
in USA, UK, Europe, The
Middle East and Australia.
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Visit : www.maxsoftsolutions.com
9. Vision of Maxsoft
Solutions
• Our vision is to be the
preferred choice of
professional Training &
Staffing services industry
• Our Mission is to make the
international presence of
ours felt in each and every
corner of the globe
USA: +1-8452073000 India: +91-8886060607
E : info@maxsoftsolutions.com
Visit : www.maxsoftsolutions.com
10. • Collaborative Aspect Direct interaction with
customers without interference of sales
representative. Cost reduction and better
customer services through automated voice
response, email feedbacks, SMS, IVR etc.
• Analytical Aspect Analysis of Customer Data for
purposes
like
optimizing
marketing
effectiveness, customer retention, behavioral
analysis, decision making
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Visit : www.maxsoftsolutions.com
11. Key Features of CRM
•
•
•
•
A Typical CRM consists of 3 Sub Modules:
- Marketing
- Sales
- Services
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12. Main Share in Market According to
Gartner a 2005 study shows earnings
like:
•
•
•
•
•
•
SAP – 1475 million US$
Siebel – 966 million US$
Oracle – 368 million US$
Salesforce – 281 million US$
amdocs – 276 million US$
Others – 2,333 million US$
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Visit : www.maxsoftsolutions.com
13. MAXSOFTSOLUTIONS.COM
• We have +9 Experienced SAP Certified Trainers.
• CONTACT US For Additional Assistance , Course
Details, Demo and Batch Scheduling
Information, Get the details from
MAXSOFTSOLUTIONS.COM
USA: +1-8452073000
India: +91-8886060607
E-Mail ID : info@maxsoftsolutions.com
Visit : www.maxsoftsolutions.com
Notas do Editor
This template can be used as a starter file for presenting training materials in a group setting.SectionsRight-click on a slide to add sections. Sections can help to organize your slides or facilitate collaboration between multiple authors.NotesUse the Notes section for delivery notes or to provide additional details for the audience. View these notes in Presentation View during your presentation. Keep in mind the font size (important for accessibility, visibility, videotaping, and online production)Coordinated colors Pay particular attention to the graphs, charts, and text boxes.Consider that attendees will print in black and white or grayscale. Run a test print to make sure your colors work when printed in pure black and white and grayscale.Graphics, tables, and graphsKeep it simple: If possible, use consistent, non-distracting styles and colors.Label all graphs and tables.
Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
This is another option for an Overview slides using transitions.
Discuss outcomes of the case study or class simulation.Cover best practices.
Summarize presentation content by restating the important points from the lessons.What do you want the audience to remember when they leave your presentation?Save your presentation to a video for easy distribution (To create a video, click the File tab, and then click Share. Under File Types, click Create a Video.)
Summarize presentation content by restating the important points from the lessons.What do you want the audience to remember when they leave your presentation?Save your presentation to a video for easy distribution (To create a video, click the File tab, and then click Share. Under File Types, click Create a Video.)
Summarize presentation content by restating the important points from the lessons.What do you want the audience to remember when they leave your presentation?Save your presentation to a video for easy distribution (To create a video, click the File tab, and then click Share. Under File Types, click Create a Video.)
