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Mastering Consumer
Insights
HOW TO UNLEASH
THE FULL POTENTIAL
OF YOUR BUSINESS
Agenda
What is an Insight?
Why Insights are so
important?

Where Insights
1

What is
AN INSIGHT?
an hidden
truth
That opens
TARGET
consumer‟s door
Exciting and
mind-opening.
It sounds easy
once you
discover it
Creates new relevant
growth opportunities
and it’s

ACtionable
2
Why Insights
are so important?
Mastering consumer insights - how to unleash the full potential of your business
“Life isn‟t about what you buy, but about the
relationship you have with the people you
care about, and the special moments you
can share with them by buying things”
“Life isn‟t about what you buy, but about the
relationship you have with the people you
care about, and the special moments you
can share with them by buying things”
If you have a body
you are an athlete
Mastering consumer insights - how to unleash the full potential of your business
3
Where Insights
COME from?
Analyze FACTS AND
DATA

Connect with
consumers

Absorb knowledge
Consumer centricity is
the way
PROCESSES
ORGANIZATION
PEOPLE
CULTURE
What is an Insight?
Why Insights are so
important?

Where Insights
Mastering consumer insights - how to unleash the full potential of your business
Further Examples and Informa
Insights – Examples
Sometime I need a third place
between home and office to
have moment of pause
If you have a body, you are an athlete

While pre-teen adolescents
teens say they want to be
trendy, they actually are the
antithesis – they want fashion

that is „lasting‟ so they will fit
18

in

Insights – FURTHER INFORMATIO
It ain't what you do, it's how you think by Wendy
Gordon and Nitasha Kapoor, ESOMAR 2007
Why is good insight like a refrigerator? by Jeremy
Bullmore, Market Leader, Summer 2005
The insight story by Suresh Ramalingam & Aruni
Ghosh, ESOMAR 2009

Co-creating with consumers: a new way of
innovating by Ana Medeiros and Andrew
http://www.brandlearning.com/UploadedDocuments/Are
Needham, Market Leader, Spring 2009
%20You%20Wired%20For%20Insight.pdf

http://www.motivaction.nl/documents/ESOMAR_A_de
ep_dive_into_the_mind.pdf

http://www.visioncritical.com/system/files/WHITEPAP
ER_Disruptive_Trends_Ray_Poynter_Final.pdf

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Mastering consumer insights - how to unleash the full potential of your business

  • 1. Mastering Consumer Insights HOW TO UNLEASH THE FULL POTENTIAL OF YOUR BUSINESS
  • 2. Agenda What is an Insight? Why Insights are so important? Where Insights
  • 5. Exciting and mind-opening. It sounds easy once you discover it
  • 6. Creates new relevant growth opportunities and it’s ACtionable
  • 9. “Life isn‟t about what you buy, but about the relationship you have with the people you care about, and the special moments you can share with them by buying things”
  • 10. “Life isn‟t about what you buy, but about the relationship you have with the people you care about, and the special moments you can share with them by buying things”
  • 11. If you have a body you are an athlete
  • 14. Analyze FACTS AND DATA Connect with consumers Absorb knowledge
  • 15. Consumer centricity is the way PROCESSES ORGANIZATION PEOPLE CULTURE
  • 16. What is an Insight? Why Insights are so important? Where Insights
  • 18. Further Examples and Informa Insights – Examples Sometime I need a third place between home and office to have moment of pause If you have a body, you are an athlete While pre-teen adolescents teens say they want to be trendy, they actually are the antithesis – they want fashion that is „lasting‟ so they will fit 18 in Insights – FURTHER INFORMATIO It ain't what you do, it's how you think by Wendy Gordon and Nitasha Kapoor, ESOMAR 2007 Why is good insight like a refrigerator? by Jeremy Bullmore, Market Leader, Summer 2005 The insight story by Suresh Ramalingam & Aruni Ghosh, ESOMAR 2009 Co-creating with consumers: a new way of innovating by Ana Medeiros and Andrew http://www.brandlearning.com/UploadedDocuments/Are Needham, Market Leader, Spring 2009 %20You%20Wired%20For%20Insight.pdf http://www.motivaction.nl/documents/ESOMAR_A_de ep_dive_into_the_mind.pdf http://www.visioncritical.com/system/files/WHITEPAP ER_Disruptive_Trends_Ray_Poynter_Final.pdf

Notas do Editor

  1. It is not revealed by just interviewing people: often people are not able to tell itIt is “stolen” to consumers through observation, analysis and interpretation of what they say and dodeep understanding of target consumers' attitudes and beliefs, which connect at anemotional level with your consumer,Actionable, in that it will make decisions about brand and communication easy
  2. Jack Welch, the former CEO of GE, suggested there were only two sources of competitive advantage for businesses. Given his track record at GE - taking its value from $14bn to more than 300bn when he left in 2001 – he knows a thing or two about competitive advantage. Competitive Advantage #1“Learn more about your customers faster than the competition.”Competitive Advantage #2“Turn what you learn about customers into action faster than the competition.”
  3. The process to find an insight requires 4 mind-steps:Understand the facts and data: the foundation is to dive into the data and digest them deeplyPut a distance from data to free your thinking and believe in your intuition to let the unconscious speakReflect and feed quiet, inward thinking to have a new vision in a broader context where new associative pathways ariseDo out of the box thinking to reach an eureka and then share it with third party for a fresh point of viewUnderstand the facts and data as well as connect with the consumers (do what they do, eat what they eat, watch their favorite TV programs..)Sometimes the insight can be identified with a reverse-thinking approach i.e., starting from the improvement that the brand or the product brings to everyday consumer life