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Managing Increasing Health Care Costs 
and Your Employer Sponsored Health Plan 
Presented by: Matthew Byrne
Health Care Costs Continue Climbing 
• Health care costs have been increasing at an 
alarming rate for over a decade. 
• Average health care costs increased 7.5 
percent in 2010 (up from 6.9 percent the 
year before). 
• Following years of growth, the rate of 
increase is projected to slow for 2012, to 7 
percent.
National Trends 
Annual Health Care Cost Increases, National Averages 2004-2012 
Source: Hewitt Health Value Initiative™, 2011
National Trends 
Annual Health Care Costs Per Employee, National Averages 2005-2012 
Source: Hewitt Health Value Initiative™, 2011
Contributors to Rising Costs 
Several factors have led to the climbing health care costs 
over the past decade, including: 
• Demographics 
• Expansion of health care providers 
• Consolidation of managed care companies 
• Political environment/government regulation 
• Increased utilization and consumer demand 
• New medical technology 
• Weakening of managed care system 
• Health care spending and medical cost inflation 
• Increased prescription drug costs
Contributors to Rising Costs 
Contributors to the current projected spike in 
health care costs: 
•An aging population and workforce 
•Poor general health among employees
Contributors to Rising Costs 
• Aging workforce 
o Population is aging 
o Slower hiring levels have lead to older 
workforces 
o Older workers are more prone to severe and 
costly health conditions 
o Employers have seen a rise in the frequency and 
cost of catastrophic claims, presumably due to 
the aging workforce
Contributors to Rising Costs 
• Poor general health 
o Employees have become more and more 
unhealthy, which has also contributed to health 
care cost increases 
o Preventable risk factors such as obesity and 
high blood pressure had led to increases in 
chronic, costly medical conditions such as 
diabetes and heart disease
What Employers Can Do 
Employers are becoming more proactive in instituting 
strategies and programs to reduce overall health care 
costs, including: 
•Using health care data to drive health care strategy 
•Greater emphasis on plan design management, employee cost sharing, 
consumer-driven health plans and employee education 
•Investigate funding alternative and reinsurance options 
•Promoting employee health and wellness and disease management 
programs 
•Auditing and increasing cost-sharing for dependents 
•Strategic vendor management and benefit administrative technologies 
•Looking at long-term solutions and plans, rather than short-term fixes
What Employers Can Do 
• Using health care data to make strategic 
decisions 
o A top employer strategy for reducing costs, 
according to a Hewitt Associates study 
o Using measurable data and analytics to drive health 
benefits strategy 
o Important to go beyond accessing the data, and 
understand how to apply it to making health plan 
decisions and implementing changes
What Employers Can Do 
• Greater emphasis on plan design management 
o Use benchmarking to assure that the benefits you offer 
are competitive in the marketplace 
o Analyze deductibles, copays, Rx plans 
o Incentivize dual or triple option plan designs to 
encourage change in utilization 
o Consider association plans for discounts 
o Consider implementing Employee Insurance 
Committees to encourage peer education opportunities
What Employers Can Do 
• Increased employee cost-sharing 
o Companies will continue to shoulder the burden, but 
are passing off more costs to employees: 
- Moving from fixed dollar copayments to coinsurance 
- Increasing deductibles and out-of-pocket maximums 
- Increasing cost-sharing for non-network providers 
- Offering consumer-driven plans 
- Increasing cost of brand name drugs to incentivize 
generic use 
- Wrap your program in inexpensive discount program
What Employers Can Do 
• Greater emphasis on consumer-driven plans 
o Consumer-driven health care has become increasingly 
popular 
o Balances cost-savings for the employer, with employee 
empowerment to make own health care decisions 
o If paired with proper education, 
employees will become smarter 
health care consumers - which 
will save both the company and 
employees money
What Employers Can Do 
• Investigate funding alternatives and 
reinsurance options 
o Fully Insured 
• Standard 
• Refund Eligible 
• HRA / Fully Insured Gap Programs 
o Partially Self Funded 
o Self Funded
What Employers Can Do 
• Promoting employee health and wellness 
o A common initiative, aimed at increasing employee health and 
effectively lowering health care costs 
o Many employers targeting specific diseases and creating more 
comprehensive programs 
o Incentives for participation, particularly for actions that promote 
actual behavior change (such as participating in a certain 
program, rather than just taking a health risk assessment) 
o Penalties for nonparticipation, especially in the form of higher 
premiums or other employee cost-shifting 
o Wellness and disease management programs are highly 
dependent on quality employee education and communication 
tactics
What Employers Can Do 
• Dependent management strategies 
o Conducting dependent eligibility audits can save 
companies huge amounts of money 
- Studies show that an average of 3 to 12 percent 
of dependents are not actually eligible 
o Many companies shifting to a per-member premium 
fee, rather than just “individual” and “family” 
o Emerging trend is requiring spouses to pay more in 
premium or assessing a surcharge, to encourage 
spouses to enroll in their own employer’s plan
What Employers Can Do 
• Strategic vendor management 
o Another recent trend is companies evaluating their 
vendor relationships more aggressively 
o Vendors not producing measurable results are being 
replaced or eliminated 
o Looking for opportunities to consolidate vendor 
relationships to get the most for their money
What Employers Can Do 
• Benefits Administrative Technologies 
o Single-source vendor to handle many HR concerns 
• Eligibility 
• Billing 
• COBRA / State Continuation 
• Payroll Services
What Employers Can Do 
• Long-term strategies vs. short-term fixes 
o Short-term tactics, such as employee cost-shifting, 
are still prevalent 
o Many employers are also looking more closely at 
multi-year plans and longer-term initiatives to 
improve overall employee health and strategically 
manage costs in the future 
o Especially in the wake of health care reform, many 
employers are worried about developing strategies 
that have sustainability in keeping costs down
Cost Impact: Prescription Drugs 
• Prescription drugs are an important part of 
health benefits and make a big impact on cost 
• Prescription drug spending has been one of the 
fastest growing components in health care over 
the past several years 
o This growth has slowed lately, partially due to 
increased availability of generics and 
decreased medication adherence by patients
Strategy: Prescription Drugs 
Prescription drug cost-cutting strategies: 
•Instituting or rearranging your drug tier structure, to 
incentive use of generics and increase cost for specialty 
drugs 
•Joining purchasing pools or drug discount programs 
•Promoting the use of mail-order prescriptions
Strategy: Prescription Drugs 
Prescription drug cost-cutting strategies: 
•Promoting employee consumerism when buying 
prescriptions 
•Encouraging medication adherence 
o Lack of adherence can cause costly medical 
complications and exacerbate chronic 
conditions 
o An employee education and communication 
initiative is needed for this to be effective
Managing Increasing Health Care Costs 
and Your Employer Sponsored Health Plan 
Presented by: Matthew Byrne 
MyHealthQuoter.com
Cost Impact: New Technology 
Dazzling new technology-- MRI, computer-controlled 
insulin pumps, and more 
In 2006, diagnostic imaging costs 
approximately $100 billion nationally--an 
increase from $75 billion in 2000 
American devotion to the newest, most 
expensive technology is a driving force 
behind growth in U.S. health care spending- 
-much more than other industrialized 
nations – without providing better care 
Estimates of medical technology 
contribution to health care spending growth 
range from 38%- 65% Newhouse, JP “Medical Care Costs” & 
The Robert Wood Johnson foundation
Cost Impact: Variation in Medical Treatment 
A RAND Corporation study, says up to 1/3 of 
health spending is attributed to 
unnecessary hospitalizations, redundant 
tests, unproven treatments, and excessive 
end of life care 
The RAND Corporation estimates 1/3 of care 
in the U.S. could be of little value meaning, 
hundreds of billions of dollars each year are 
wasted on superfluous treatments 
Adoption of evidence-based practices 
lacking as documented by a 2003 RAND 
Corporation study showing only 55% 
receive recommended care
Cost Impact: Physician Payment System 
 Physicians paid piecemeal--for each test or 
procedure they perform, rather than a flat 
salary 
 Physicians have financial incentives to perform 
procedures that drive up health care spending 
 Doctors paid little for routine exams & 
“cognitive services” --researching treatment 
options, advice without treatment 
 Doctors paid whether procedures go well or 
badly & whether they are crucial or not 
 May perform a test costing $4,000 to make 
$800 when a cheaper test might work as well
Cost Impact: Hospital Mergers & Construction 
 Previously unaffiliated hospitals are being 
acquired by companies that manage entire 
hospital systems 
 These companies limit the ability to negotiate 
lower reimbursement rates 
 Hospital construction spending has increased 
substantially, up more than 75% since 2002 
 MedPAC advised Congress that hospital 
construction for 2006-2007 was up 20% 
 Other providers such as testing labs and 
medical suppliers have seen consolidations, as 
well BlueCross Blue Shield Association 
“Hospital Construction Spending” 
2008 Medical Cost Reference Guide: 
Facts &Trends Driving Healthcare Costs
Case Study - Serigraph 
• Self insured with 1200 lives 
• High deductibles of $750, $1,000 and $1,500 
• Coinsurance of 30 in network 
• Premiums have increase just 3 times in seven years, each by a 
very small amount. 
• Health Reimbursement Account ranging from $468 to $3120. 
• Flexible Spending Accounts available. 
• Max out of pocket: $3250-$6,000 per person in network 
• Stop loss at $200K 
• Free preventive 
• Requires annual mini-physicals 
• Up to 2 healthy days off for healthy lifestyles 
• Rebates coworkers $250 to $2000 for selecting, “Center of 
Value” providers. 
• Transparent price and quality rankings n intranet site. 
• Free on-site clinic 
• Free Primary care thru retained doctor 
• Proactive disease management 
• Onsite fitness center
Case Study - Serigraph 
• In 2003, Kaiser Family Foundation estimated 
the average medical costs at $9,068 per 
family. 
– In 2003, Serigraph costs were $8,302 per 
family, 8.5% below the national average. 
• In 2009, Kaiser Family Foundation estimated 
the average medical costs at $13,591 per 
family. 
– In 2009, Serigraph costs were $8,631 per 
family, 36% below the national average. 
• The Serigraph gap continues to widen. 
So, how did they do it?
Strategy: Cost of Care 
Initiatives 
– Health improvement & preventive care 
programs 
– Cost-effectiveness treatment 
comparisons 
– Disease Management programs 
Pipeline Initiatives 
– Contracting strategies 
– Innovative reimbursement methods 
Watch list Initiatives 
– New technology effectiveness and cost 
– Innovative treatments cost-effectiveness
Strategy: Utilization 
• Utilization drops sharply with adoption of an 
employee-empowered plan. 
• Cost shifting is NOT the objective of a well 
designed consumer driven plan. 
• Savings flow to workers in multiple ways. 
• Individual responsibility has to be built into any 
plan to attain cost control 
• Personal health accounts are popular with 
employees, giving the power to make decisions. 
• Actuaries factor behavior change into lower 
renewal increases. 
• The higher the level of engagement, the better 
the plan works in reducing costs. 
The Company that Solved HealthCare, John Torinus
Strategy: Cost Containment 
• Give employees the right incentives to 
change their behaviors. 
• Trust and encourage employees to get their 
heads in the game of controlling costs. 
• Go to a consumer driven, high deductible 
plan, offset by personal health accounts 
(HRA, HSA). 
• Chasing discounts is a failed strategy. 
• Get co-workers to understand that they and 
the company need to work together. 
• Show how savings flow to the employees. 
The Company that Solved HealthCare, John Torinus
Strategy: Making the Marketplace 
• Move your health care to providers with the 
best value. 
• Take advantages of price variations across 
systems and within systems. 
• Create a marketplace where none now exists. 
• Pay incentives to employees to get them to 
select the best medical deals. 
• Cut deals for bundled prices. 
• Remember, high price does not equal high 
quality. 
• Go abroad or out of your immediate market 
for elective surgery is you want real deals. 
The Company that Solved HealthCare, John Torinus
Strategy: Primary Care 
• Free or low priced clinics can markedly improve 
delivery 
• Primary care must be restored as the foremost 
provider in any system 
• Primary care that is owned by payers provide 
great efficiency helping reduce automatic 
steerage to high priced specialists and hospitals. 
• Care in on-site clinics can be far more intimate 
and organized than a big hospital system. 
• New competitors allow payers to contract on a 
flexible basis for any primary care needed by their 
employees. 
The Company that Solved HealthCare, John Torinus
Strategy: Communication 
• Health improvement and cost containment 
won’t happen without education and good 
information. 
• Don’t just communication, hyper 
communicate on health matters. 
• Transparency on costs and quality is 
imperative. 
• New web based tools offering medical 
information helps immensely. Educate your 
people on how to use them 
• Urge employees to share decision making 
with their doctor. 
The Company that Solved HealthCare, John Torinus
Determining the Right Strategy for Your 
Company 
• Is our program structure, plan design and pricing 
appropriate? 
• Do we have all the right vendors, services, contracting and 
funding in place? 
• Are our employee communication efforts appropriate and 
effective – especially in regards to employee health and 
wellness and consumerism? 
• Do we have effective disease management and wellness 
programs for our employees? 
• Do our pricing and plan design features encourage cost-conscious 
behavior on the part of our employees? 
• Are we thinking about long-term solutions rather than simply 
quick fixes for this year?
Matthew S Byrne (614) 336-3636 
QUESTIONS? 
THANKS FOR YOUR TIME!

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Managing health care costs and your employee health plan pres

  • 1. Managing Increasing Health Care Costs and Your Employer Sponsored Health Plan Presented by: Matthew Byrne
  • 2. Health Care Costs Continue Climbing • Health care costs have been increasing at an alarming rate for over a decade. • Average health care costs increased 7.5 percent in 2010 (up from 6.9 percent the year before). • Following years of growth, the rate of increase is projected to slow for 2012, to 7 percent.
  • 3. National Trends Annual Health Care Cost Increases, National Averages 2004-2012 Source: Hewitt Health Value Initiative™, 2011
  • 4. National Trends Annual Health Care Costs Per Employee, National Averages 2005-2012 Source: Hewitt Health Value Initiative™, 2011
  • 5. Contributors to Rising Costs Several factors have led to the climbing health care costs over the past decade, including: • Demographics • Expansion of health care providers • Consolidation of managed care companies • Political environment/government regulation • Increased utilization and consumer demand • New medical technology • Weakening of managed care system • Health care spending and medical cost inflation • Increased prescription drug costs
  • 6. Contributors to Rising Costs Contributors to the current projected spike in health care costs: •An aging population and workforce •Poor general health among employees
  • 7. Contributors to Rising Costs • Aging workforce o Population is aging o Slower hiring levels have lead to older workforces o Older workers are more prone to severe and costly health conditions o Employers have seen a rise in the frequency and cost of catastrophic claims, presumably due to the aging workforce
  • 8. Contributors to Rising Costs • Poor general health o Employees have become more and more unhealthy, which has also contributed to health care cost increases o Preventable risk factors such as obesity and high blood pressure had led to increases in chronic, costly medical conditions such as diabetes and heart disease
  • 9. What Employers Can Do Employers are becoming more proactive in instituting strategies and programs to reduce overall health care costs, including: •Using health care data to drive health care strategy •Greater emphasis on plan design management, employee cost sharing, consumer-driven health plans and employee education •Investigate funding alternative and reinsurance options •Promoting employee health and wellness and disease management programs •Auditing and increasing cost-sharing for dependents •Strategic vendor management and benefit administrative technologies •Looking at long-term solutions and plans, rather than short-term fixes
  • 10. What Employers Can Do • Using health care data to make strategic decisions o A top employer strategy for reducing costs, according to a Hewitt Associates study o Using measurable data and analytics to drive health benefits strategy o Important to go beyond accessing the data, and understand how to apply it to making health plan decisions and implementing changes
  • 11. What Employers Can Do • Greater emphasis on plan design management o Use benchmarking to assure that the benefits you offer are competitive in the marketplace o Analyze deductibles, copays, Rx plans o Incentivize dual or triple option plan designs to encourage change in utilization o Consider association plans for discounts o Consider implementing Employee Insurance Committees to encourage peer education opportunities
  • 12. What Employers Can Do • Increased employee cost-sharing o Companies will continue to shoulder the burden, but are passing off more costs to employees: - Moving from fixed dollar copayments to coinsurance - Increasing deductibles and out-of-pocket maximums - Increasing cost-sharing for non-network providers - Offering consumer-driven plans - Increasing cost of brand name drugs to incentivize generic use - Wrap your program in inexpensive discount program
  • 13. What Employers Can Do • Greater emphasis on consumer-driven plans o Consumer-driven health care has become increasingly popular o Balances cost-savings for the employer, with employee empowerment to make own health care decisions o If paired with proper education, employees will become smarter health care consumers - which will save both the company and employees money
  • 14. What Employers Can Do • Investigate funding alternatives and reinsurance options o Fully Insured • Standard • Refund Eligible • HRA / Fully Insured Gap Programs o Partially Self Funded o Self Funded
  • 15. What Employers Can Do • Promoting employee health and wellness o A common initiative, aimed at increasing employee health and effectively lowering health care costs o Many employers targeting specific diseases and creating more comprehensive programs o Incentives for participation, particularly for actions that promote actual behavior change (such as participating in a certain program, rather than just taking a health risk assessment) o Penalties for nonparticipation, especially in the form of higher premiums or other employee cost-shifting o Wellness and disease management programs are highly dependent on quality employee education and communication tactics
  • 16. What Employers Can Do • Dependent management strategies o Conducting dependent eligibility audits can save companies huge amounts of money - Studies show that an average of 3 to 12 percent of dependents are not actually eligible o Many companies shifting to a per-member premium fee, rather than just “individual” and “family” o Emerging trend is requiring spouses to pay more in premium or assessing a surcharge, to encourage spouses to enroll in their own employer’s plan
  • 17. What Employers Can Do • Strategic vendor management o Another recent trend is companies evaluating their vendor relationships more aggressively o Vendors not producing measurable results are being replaced or eliminated o Looking for opportunities to consolidate vendor relationships to get the most for their money
  • 18. What Employers Can Do • Benefits Administrative Technologies o Single-source vendor to handle many HR concerns • Eligibility • Billing • COBRA / State Continuation • Payroll Services
  • 19. What Employers Can Do • Long-term strategies vs. short-term fixes o Short-term tactics, such as employee cost-shifting, are still prevalent o Many employers are also looking more closely at multi-year plans and longer-term initiatives to improve overall employee health and strategically manage costs in the future o Especially in the wake of health care reform, many employers are worried about developing strategies that have sustainability in keeping costs down
  • 20. Cost Impact: Prescription Drugs • Prescription drugs are an important part of health benefits and make a big impact on cost • Prescription drug spending has been one of the fastest growing components in health care over the past several years o This growth has slowed lately, partially due to increased availability of generics and decreased medication adherence by patients
  • 21. Strategy: Prescription Drugs Prescription drug cost-cutting strategies: •Instituting or rearranging your drug tier structure, to incentive use of generics and increase cost for specialty drugs •Joining purchasing pools or drug discount programs •Promoting the use of mail-order prescriptions
  • 22. Strategy: Prescription Drugs Prescription drug cost-cutting strategies: •Promoting employee consumerism when buying prescriptions •Encouraging medication adherence o Lack of adherence can cause costly medical complications and exacerbate chronic conditions o An employee education and communication initiative is needed for this to be effective
  • 23. Managing Increasing Health Care Costs and Your Employer Sponsored Health Plan Presented by: Matthew Byrne MyHealthQuoter.com
  • 24. Cost Impact: New Technology Dazzling new technology-- MRI, computer-controlled insulin pumps, and more In 2006, diagnostic imaging costs approximately $100 billion nationally--an increase from $75 billion in 2000 American devotion to the newest, most expensive technology is a driving force behind growth in U.S. health care spending- -much more than other industrialized nations – without providing better care Estimates of medical technology contribution to health care spending growth range from 38%- 65% Newhouse, JP “Medical Care Costs” & The Robert Wood Johnson foundation
  • 25. Cost Impact: Variation in Medical Treatment A RAND Corporation study, says up to 1/3 of health spending is attributed to unnecessary hospitalizations, redundant tests, unproven treatments, and excessive end of life care The RAND Corporation estimates 1/3 of care in the U.S. could be of little value meaning, hundreds of billions of dollars each year are wasted on superfluous treatments Adoption of evidence-based practices lacking as documented by a 2003 RAND Corporation study showing only 55% receive recommended care
  • 26. Cost Impact: Physician Payment System  Physicians paid piecemeal--for each test or procedure they perform, rather than a flat salary  Physicians have financial incentives to perform procedures that drive up health care spending  Doctors paid little for routine exams & “cognitive services” --researching treatment options, advice without treatment  Doctors paid whether procedures go well or badly & whether they are crucial or not  May perform a test costing $4,000 to make $800 when a cheaper test might work as well
  • 27. Cost Impact: Hospital Mergers & Construction  Previously unaffiliated hospitals are being acquired by companies that manage entire hospital systems  These companies limit the ability to negotiate lower reimbursement rates  Hospital construction spending has increased substantially, up more than 75% since 2002  MedPAC advised Congress that hospital construction for 2006-2007 was up 20%  Other providers such as testing labs and medical suppliers have seen consolidations, as well BlueCross Blue Shield Association “Hospital Construction Spending” 2008 Medical Cost Reference Guide: Facts &Trends Driving Healthcare Costs
  • 28. Case Study - Serigraph • Self insured with 1200 lives • High deductibles of $750, $1,000 and $1,500 • Coinsurance of 30 in network • Premiums have increase just 3 times in seven years, each by a very small amount. • Health Reimbursement Account ranging from $468 to $3120. • Flexible Spending Accounts available. • Max out of pocket: $3250-$6,000 per person in network • Stop loss at $200K • Free preventive • Requires annual mini-physicals • Up to 2 healthy days off for healthy lifestyles • Rebates coworkers $250 to $2000 for selecting, “Center of Value” providers. • Transparent price and quality rankings n intranet site. • Free on-site clinic • Free Primary care thru retained doctor • Proactive disease management • Onsite fitness center
  • 29. Case Study - Serigraph • In 2003, Kaiser Family Foundation estimated the average medical costs at $9,068 per family. – In 2003, Serigraph costs were $8,302 per family, 8.5% below the national average. • In 2009, Kaiser Family Foundation estimated the average medical costs at $13,591 per family. – In 2009, Serigraph costs were $8,631 per family, 36% below the national average. • The Serigraph gap continues to widen. So, how did they do it?
  • 30. Strategy: Cost of Care Initiatives – Health improvement & preventive care programs – Cost-effectiveness treatment comparisons – Disease Management programs Pipeline Initiatives – Contracting strategies – Innovative reimbursement methods Watch list Initiatives – New technology effectiveness and cost – Innovative treatments cost-effectiveness
  • 31. Strategy: Utilization • Utilization drops sharply with adoption of an employee-empowered plan. • Cost shifting is NOT the objective of a well designed consumer driven plan. • Savings flow to workers in multiple ways. • Individual responsibility has to be built into any plan to attain cost control • Personal health accounts are popular with employees, giving the power to make decisions. • Actuaries factor behavior change into lower renewal increases. • The higher the level of engagement, the better the plan works in reducing costs. The Company that Solved HealthCare, John Torinus
  • 32. Strategy: Cost Containment • Give employees the right incentives to change their behaviors. • Trust and encourage employees to get their heads in the game of controlling costs. • Go to a consumer driven, high deductible plan, offset by personal health accounts (HRA, HSA). • Chasing discounts is a failed strategy. • Get co-workers to understand that they and the company need to work together. • Show how savings flow to the employees. The Company that Solved HealthCare, John Torinus
  • 33. Strategy: Making the Marketplace • Move your health care to providers with the best value. • Take advantages of price variations across systems and within systems. • Create a marketplace where none now exists. • Pay incentives to employees to get them to select the best medical deals. • Cut deals for bundled prices. • Remember, high price does not equal high quality. • Go abroad or out of your immediate market for elective surgery is you want real deals. The Company that Solved HealthCare, John Torinus
  • 34. Strategy: Primary Care • Free or low priced clinics can markedly improve delivery • Primary care must be restored as the foremost provider in any system • Primary care that is owned by payers provide great efficiency helping reduce automatic steerage to high priced specialists and hospitals. • Care in on-site clinics can be far more intimate and organized than a big hospital system. • New competitors allow payers to contract on a flexible basis for any primary care needed by their employees. The Company that Solved HealthCare, John Torinus
  • 35. Strategy: Communication • Health improvement and cost containment won’t happen without education and good information. • Don’t just communication, hyper communicate on health matters. • Transparency on costs and quality is imperative. • New web based tools offering medical information helps immensely. Educate your people on how to use them • Urge employees to share decision making with their doctor. The Company that Solved HealthCare, John Torinus
  • 36. Determining the Right Strategy for Your Company • Is our program structure, plan design and pricing appropriate? • Do we have all the right vendors, services, contracting and funding in place? • Are our employee communication efforts appropriate and effective – especially in regards to employee health and wellness and consumerism? • Do we have effective disease management and wellness programs for our employees? • Do our pricing and plan design features encourage cost-conscious behavior on the part of our employees? • Are we thinking about long-term solutions rather than simply quick fixes for this year?
  • 37. Matthew S Byrne (614) 336-3636 QUESTIONS? THANKS FOR YOUR TIME!