Supporting Wordpress

•Transferir como KEY, PDF•

8 gostaram•8,237 visualizações

masonjames

Tecnologia Negócios

I’m Mason
I support WordPress
Support Team Leader, WPMU DEV
• Average 1500 unique topics (questions) per month and about
7000 posts in total.

• Team of 7 full-time support reps from across the globe
• Nearly 150 individual plugins and over a million downloads

@masonjames #wcnyc

I’m Mason
I support WordPress
CEO, WP Valet

• Let us think about WordPress so you don’t have to

• Management. Support. Peace of mind.

• You’re very own CTO

@masonjames #wcnyc

Learn more!
• WPMU DEV - http://
premium.wpmudev.org

• WP Valet - http://thewpvalet.com

@masonjames #wcnyc

WordPress
Support:
1. The Case for Support
2. The Pulse of the Community
3. The Best Tools for the Job
4. The Importance of Metrics
5. Conclusion

@masonjames #wcnyc

You must know why you are
providing support.
The ONLY reason to be involved is because
you have a passion for them and a vision for
the future.

@masonjames #wcnyc

The Case for Support

@masonjames #wcnyc

Long-term customers
and community equals
long-term revenue &
legacy

f + jg = $$$
@masonjames #wcnyc

Publicly available
support is fantastic for
business.

The content is great for search engines and a long
record of support will encourage new customers

@masonjames #wcnyc

The Pulse of the Community
@masonjames #wcnyc

Discover the persona
of your online
community
Exactly who is your community?

•Quirky/Fun
•Intelligent/Thoughtful
•Passionate/Energetic

@masonjames #wcnyc

Engage!
• Welcome new members
• Show them of ways they can be more involved
• Answer any questions in a timely fashion
Newsletters | Community Q&A Support | Social Media

@masonjames #wcnyc

Listen!
• Ask for frequent, regular feedback
• What changes can you make to better the
experience?

• Respond immediately and honestly when there is
a problem
Polls | Customer Survey | Contact Form | Social Media

@masonjames #wcnyc

Use all types of
media!
No one wants to read long blocks of text.
Use screenshots and how-to videos to explain the
most frequently encountered obstacles.

@masonjames #wcnyc

The Best Tools for the
Job @masonjames #wcnyc

bbPress
•Native Wordpress Support Forums

BuddyPress
•Community Made Easy

@masonjames #wcnyc

REAL WordPress
Hosting
Advantages:

WordPress Updates | Backups | Security Audits

Players:

WP Engine | Page.ly | Synthesis | zippykid

@masonjames #wcnyc

Ongoing Maintenance
and Plugin/Theme
Updates
• Manage WP - Update plugins/themes
across multiple installs from one
incredible dashboard with one click

• WP Remote - Update

@masonjames #wcnyc

The Importance of Metrics
@masonjames #wcnyc

The edublogs story
• 2007: Initially totally free
• 2008: “Upgrades” - Pay if you want
• 2010: Supporter - Pay for features
• Dedicated Server Admins
• Dedicated Support Staff
@masonjames #wcnyc

WPMU DEV
• 2009 - Forum Support (Dev, Designer,
Community responses)

• 2010 - First Dedicated Support Staff (ME!)
• 2012 - Q&A, 24/7 Support, Live Chats
• 7 person team located across the globe
• Focus on Community
@masonjames #wcnyc

Ongoing support is
not optional.

It’s critical to your
success.

@masonjames #wcnyc

Happy clients = lasting
business

@masonjames #wcnyc

Thanks so much!
Mason James
@masonjames
http://masonjames.com
http://premium.wpmudev.org
http://thewpvalet.com

Slides by Slideﬁx at http://slideﬁx.com

@masonjames #wcnyc

Mais conteúdo relacionado

Semelhante a Supporting Wordpress

Supporting WordPress

WPMU DEV

More (Mis)adventures in Non-profit Web Design

Melodie Laylor

From your website to social media, email to mobile messages, online to offline, multichannel strategies require coordination and creative thinking across teams and departments, and a focus on the core of your work beyond any one specific call to action. In this session, we will show you how to craft an online multichannel campaign plan to meet your mission and campaign goals, and how other organizations are successfully integrating multichannel efforts into their work. For example, what happens when you tie your Facebook posts to your online fundraising appeals? What about sending text messages connected to your email actions the next day? Multichannel strategies bring your staff together and connect your community across platforms for more targeted actions. This session provides highlights from the new book Social Change Anytime Everywhere: How to Implement Online Multichannel Strategies to Spark Advocacy, Raise Money, and Engage your Community by Allyson Kapin and Amy Sample Ward and gives you the next steps you need to start working to create real social change online and on the ground.

Social Change Anytime Everywhere: Best Practices to Build a Multichannel Camp...

4Good.org

Webinar: Experts Weigh in on the State of WordPress for 2017

WP Engine

DIY Community Engagement Metrics

4Good.org

This is a presentation from a webinar featuring John Jantsch, Founder of Duct Tape Marketing, who will discuss the many ways you can use webinars to help grow your business. He'll be followed by Nicole Kroese, VP of Marketing at Likeable Local, who will share tips on how to use social media to build your webinar audiences and expand your relationship with registrants afterward. View the webinar recording here: https://www.anymeeting.com/WebConference-beta/RecordingDefault.aspx?c_psrid=E950D788824B3D

Winning Webinar Strategies for Growing Your Small Business

AnyMeeting, Inc.

Telling your visual story

VolunteerMatch

The Recipe for a Dynamite Nonprofit WordPress Website

Andrew Stitt, MBA

Living Online: The WordPress Resume

Christopher Spencer

Join this free webinar to learn more about social media, and how you can use social media tools to increase your volunteer engagement and expand your volunteer recruitment. Volunteer engagement is changing. What do you need to know about social media as a volunteer program manager? How can you use social media to promote your volunteer opportunities and recruit volunteers? This webinar will offer an introduction to including social media in your volunteer recruitment and retention plans. You'll see examples of Twitter, Facebook and YouTube pages, as well as blogs that other nonprofits have successfully used to draw attention to their organizations and volunteer opportunities. You'll also learn about the social media tools available as part of your VolunteerMatch account that can help you promote your volunteer opportunity on other social networking sites. VolunteerMatch is here to help make it easy for you to recruit volunteers, manage existing volunteers, and promote your organization.

Social Media and Volunteer Engagement

VolunteerMatch

Arts barge presentation group 4

meganomearaa

"Community College": Social Support Strategies

Get Satisfaction

Social Media Workshop: Get Ready for 2020

Chris Snider

Digital Media in Building Trades Organizing

Alex Hogan

Social Media & Creating Impactful Recruitment Messages

VolunteerMatch

WordCamp St Louis 2018 Contributing Without Coding

Michele Butcher-Jones

NIBAA, leergang strategisch brandmanagement - merken en social media - novemb...

Paul Blok

I use personas to support the development of the University of Edinburgh's corporate Content Management System and associated services. A significant challenge is to try to ensure that all members of the team understand and empathise with the personas that represent our CMS user group. This session (first presented February 2014 at a Web Publishing Community session) outlines activities I use to help foster shared understanding within the team and wider group of stakeholders.

Putting personas to work - University of Edinburgh Website Programme

Neil Allison

Presentation by Joe McCrea to the Foundation Trust Network Communications Forum - May 2014. For more information enquiries@jbmccrea.com Participants' feedback was a score of 4.2 out of 5 (5 is excellent) and comments included “Excellent - very practical steps” “Lively and informative” “Very thought provoking” “Excellent - will make me work differently” “Very good and useful presentation - especially the latter half” “All sessions great but these 2 especially useful - thank you!” “5*** Fantastic” “Great energy, relevant and useful tips”

Making Social Media work in and for the NHS

Joe McCrea

Building support for homeless young people - Small charities communications c...

CharityComms

Semelhante a Supporting Wordpress (20)

Supporting WordPress

More (Mis)adventures in Non-profit Web Design

Social Change Anytime Everywhere: Best Practices to Build a Multichannel Camp...

Webinar: Experts Weigh in on the State of WordPress for 2017

DIY Community Engagement Metrics

Winning Webinar Strategies for Growing Your Small Business

Telling your visual story

The Recipe for a Dynamite Nonprofit WordPress Website

Living Online: The WordPress Resume

Social Media and Volunteer Engagement

Arts barge presentation group 4

"Community College": Social Support Strategies

Social Media Workshop: Get Ready for 2020

Digital Media in Building Trades Organizing

Social Media & Creating Impactful Recruitment Messages

WordCamp St Louis 2018 Contributing Without Coding

NIBAA, leergang strategisch brandmanagement - merken en social media - novemb...

Putting personas to work - University of Edinburgh Website Programme

Making Social Media work in and for the NHS

Building support for homeless young people - Small charities communications c...

Último

Artificial Intelligence Chap.5 : Uncertainty

Khushali Kathiriya

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving

Edi Saputra

Whatsapp Number Escorts Call girls 8617370543 Available 24x7 Mcleodganj Call Girls Service Offer Genuine VIP Model Escorts Call Girls in Your Budget. Mcleodganj Call Girls Service Provide Real Call Girls Number. Make Your Sexual Pleasure Memorable with Our Mcleodganj Call Girls at Affordable Price. Top VIP Escorts Call Girls, High Profile Independent Escorts Call Girls, Housewife Women Escorts Call Girl, College Girls Escorts Call Girls, Russian Escorts Call girls Service in Your Budget.

Mcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot Model

Deepika Singh

Join our latest Connector Corner webinar to discover how UiPath Integration Service revolutionizes API-centric automation in a 'Quote to Cash' process—and how that automation empowers businesses to accelerate revenue generation. A comprehensive demo will explore connecting systems, GenAI, and people, through powerful pre-built connectors designed to speed process cycle times. Speakers: James Dickson, Senior Software Engineer Charlie Greenberg, Host, Product Marketing Manager

Connector Corner: Accelerate revenue generation using UiPath API-centric busi...

DianaGray10

AWS Community Day CPH - Three problems of Terraform

Andrey Devyatkin

Understanding the FAA Part 107 License ..

Christopher Logan Kennedy

Strategies for Landing an Oracle DBA Job as a Fresher

Remote DBA Services

The value of a flexible API Management solution for Open Banking Steve Melan, Manager for IT Innovation and Architecture - State's and Saving's Bank of Luxembourg Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - The value of a flexible API Management solution for O...

apidays

Three things you will take away from the session: • How to run an effective tenant-to-tenant migration • Best practices for before, during, and after migration • Tips for using migration as a springboard to prepare for Copilot in Microsoft 365 Main ideas: Migration Overview: The presentation covers the current reality of cross-tenant migrations, the triggers, phases, best practices, and benefits of a successful tenant migration Considerations: When considering a migration, it is important to consider the migration scope, performance, customization, flexibility, user-friendly interface, automation, monitoring, support, training, scalability, data integrity, data security, cost, and licensing structure Next Wave: The next wave of change includes the launch of Copilot, which requires businesses to be prepared for upcoming changes related to Copilot and the cloud, and to consolidate data and tighten governance ShareGate: ShareGate can help with pre-migration analysis, configurable migration tool, and automated, end-user driven collaborative governance

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff

sammart93

The microservices honeymoon is over. When starting a new project or revamping a legacy monolith, teams started looking for alternatives to microservices. The Modular Monolith, or 'Modulith', is an architecture that reaps the benefits of (vertical) functional decoupling without the high costs associated with separate deployments. This talk will delve into the advantages and challenges of this progressive architecture, beginning with exploring the concept of a 'module', its internal structure, public API, and inter-module communication patterns. Supported by spring-modulith, the talk provides practical guidance on addressing the main challenges of a Modultith Architecture: finding and guarding module boundaries, data decoupling, and integration module-testing. You should not miss this talk if you are a software architect or tech lead seeking practical, scalable solutions. About the author With two decades of experience, Victor is a Java Champion working as a trainer for top companies in Europe. Five thousands developers in 120 companies attended his workshops, so he gets to debate every week the challenges that various projects struggle with. In return, Victor summarizes key points from these workshops in conference talks and online meetups for the European Software Crafters, the world’s largest developer community around architecture, refactoring, and testing. Discover how Victor can help you on victorrentea.ro : company training catalog, consultancy and YouTube playlists.

Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024

Victor Rentea

Architecting Cloud Native Applications

WSO2

💉💊+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHABI}}+971581248768 +971581248768 Mtp-Kit (500MG) Prices » Dubai [(+971581248768**)] Abortion Pills For Sale In Dubai, UAE, Mifepristone and Misoprostol Tablets Available In Dubai, UAE CONTACT DR.Maya Whatsapp +971581248768 We Have Abortion Pills / Cytotec Tablets /Mifegest Kit Available in Dubai, Sharjah, Abudhabi, Ajman, Alain, Fujairah, Ras Al Khaimah, Umm Al Quwain, UAE, Buy cytotec in Dubai +971581248768''''Abortion Pills near me DUBAI | ABU DHABI|UAE. Price of Misoprostol, Cytotec” +971581248768' Dr.DEEM ''BUY ABORTION PILLS MIFEGEST KIT, MISOPROTONE, CYTOTEC PILLS IN DUBAI, ABU DHABI,UAE'' Contact me now via What's App…… abortion Pills Cytotec also available Oman Qatar Doha Saudi Arabia Bahrain Above all, Cytotec Abortion Pills are Available In Dubai / UAE, you will be very happy to do abortion in Dubai we are providing cytotec 200mg abortion pill in Dubai, UAE. Medication abortion offers an alternative to Surgical Abortion for women in the early weeks of pregnancy. We only offer abortion pills from 1 week-6 Months. We then advise you to use surgery if its beyond 6 months. Our Abu Dhabi, Ajman, Al Ain, Dubai, Fujairah, Ras Al Khaimah (RAK), Sharjah, Umm Al Quwain (UAQ) United Arab Emirates Abortion Clinic provides the safest and most advanced techniques for providing non-surgical, medical and surgical abortion methods for early through late second trimester, including the Abortion By Pill Procedure (RU 486, Mifeprex, Mifepristone, early options French Abortion Pill), Tamoxifen, Methotrexate and Cytotec (Misoprostol). The Abu Dhabi, United Arab Emirates Abortion Clinic performs Same Day Abortion Procedure using medications that are taken on the first day of the office visit and will cause the abortion to occur generally within 4 to 6 hours (as early as 30 minutes) for patients who are 3 to 12 weeks pregnant. When Mifepristone and Misoprostol are used, 50% of patients complete in 4 to 6 hours; 75% to 80% in 12 hours; and 90% in 24 hours. We use a regimen that allows for completion without the need for surgery 99% of the time. All advanced second trimester and late term pregnancies at our Tampa clinic (17 to 24 weeks or greater) can be completed within 24 hours or less 99% of the time without the need surgery. The procedure is completed with minimal to no complications. Our Women's Health Center located in Abu Dhabi, United Arab Emirates, uses the latest medications for medical abortions (RU-486, Mifeprex, Mifegyne, Mifepristone, early options French abortion pill), Methotrexate and Cytotec (Misoprostol). The safety standards of our Abu Dhabi, United Arab Emirates Abortion Doctors remain unparalleled. They consistently maintain the lowest complication rates throughout the nation. Our Physicians and staff are always available to answer questions and care for women in one of the most difficult times in their lives. The decision to have an abortion at the Abortion Cl

+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...

?#DUbAI#??##{{(☎️+971_581248768%)**%*]'#abortion pills for sale in dubai@

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

Product Anonymous

Six Myths about Ontologies: The Basics of Formal Ontology

johnbeverley2021

DBX First Quarter 2024 Investor Presentation

Dropbox

MINDCTI Revenue Release Quarter One 2024

MIND CTI

Accelerating FinTech Innovation: Unleashing API Economy and GenAI Vasa Krishnan, Chief Technology Officer - FinResults Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

apidays

CNIC Information System with Pakdata Cf In Pakistan

danishmna97

Keynote 2: APIs in 2030: The Risk of Technological Sleepwalk Paolo Malinverno, Growth Advisor - The Business of Technology Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

apidays

In this keynote, Asanka Abeysinghe, CTO,WSO2 will explore the shift towards platformless technology ecosystems and their importance in driving digital adaptability and innovation. We will discuss strategies for leveraging decentralized architectures and integrating diverse technologies, with a focus on building resilient, flexible, and future-ready IT infrastructures. We will also highlight WSO2's roadmap, emphasizing our commitment to supporting this transformative journey with our evolving product suite.

Platformless Horizons for Digital Adaptability

WSO2

Supporting Wordpress

1. Supporting WordPress Caring for your clients and community @masonjames #wcnyc

2. I’m Mason I support WordPress Support Team Leader, WPMU DEV • Average 1500 unique topics (questions) per month and about 7000 posts in total. • Team of 7 full-time support reps from across the globe • Nearly 150 individual plugins and over a million downloads @masonjames #wcnyc

3. I’m Mason I support WordPress CEO, WP Valet • Let us think about WordPress so you don’t have to • Management. Support. Peace of mind. • You’re very own CTO @masonjames #wcnyc

4. Learn more! • WPMU DEV - http:// premium.wpmudev.org • WP Valet - http://thewpvalet.com @masonjames #wcnyc

5. WordPress Support: 1. The Case for Support 2. The Pulse of the Community 3. The Best Tools for the Job 4. The Importance of Metrics 5. Conclusion @masonjames #wcnyc

6. You must know why you are providing support. The ONLY reason to be involved is because you have a passion for them and a vision for the future. @masonjames #wcnyc

7. The Case for Support @masonjames #wcnyc

8. Long-term customers and community equals long-term revenue & legacy f + jg = $$$ @masonjames #wcnyc

9. Publicly available support is fantastic for business. The content is great for search engines and a long record of support will encourage new customers @masonjames #wcnyc

10. The Pulse of the Community @masonjames #wcnyc

11. Discover the persona of your online community Exactly who is your community? •Quirky/Fun •Intelligent/Thoughtful •Passionate/Energetic @masonjames #wcnyc

12. Engage! • Welcome new members • Show them of ways they can be more involved • Answer any questions in a timely fashion Newsletters | Community Q&A Support | Social Media @masonjames #wcnyc

13. Listen! • Ask for frequent, regular feedback • What changes can you make to better the experience? • Respond immediately and honestly when there is a problem Polls | Customer Survey | Contact Form | Social Media @masonjames #wcnyc

14. Use all types of media! No one wants to read long blocks of text. Use screenshots and how-to videos to explain the most frequently encountered obstacles. @masonjames #wcnyc

15. The Best Tools for the Job @masonjames #wcnyc

16. bbPress •Native Wordpress Support Forums BuddyPress •Community Made Easy @masonjames #wcnyc

18. Ongoing Maintenance and Plugin/Theme Updates • Manage WP - Update plugins/themes across multiple installs from one incredible dashboard with one click • WP Remote - Update @masonjames #wcnyc

19. The Importance of Metrics @masonjames #wcnyc

20. The edublogs story • 2007: Initially totally free • 2008: “Upgrades” - Pay if you want • 2010: Supporter - Pay for features • Dedicated Server Admins • Dedicated Support Staff @masonjames #wcnyc

21. WPMU DEV • 2009 - Forum Support (Dev, Designer, Community responses) • 2010 - First Dedicated Support Staff (ME!) • 2012 - Q&A, 24/7 Support, Live Chats • 7 person team located across the globe • Focus on Community @masonjames #wcnyc

22. @masonjames #wcnyc

23. @masonjames #wcnyc

24. Conclusion @masonjames #wcnyc

25. Ongoing support is not optional. It’s critical to your success. @masonjames #wcnyc

26. Happy clients = lasting business @masonjames #wcnyc

27. Thanks so much! Mason James @masonjames http://masonjames.com http://premium.wpmudev.org http://thewpvalet.com Slides by Slideﬁx at http://slideﬁx.com @masonjames #wcnyc

Notas do Editor

\n
\n
\n
\n
\n
Your passion becomes your community&#x2019;s. A community is a living organism. Listen for the heartbeat.\n
\n
Free as in speech. not free as in beer. It&#x2019;s ok (and often a necessity) to make a profit. Community allows you to build something that is profitable and lasting.\n
\n
\n
\n
\n
\n
\n
Practical elements. What&#x2019;s out there to help you get the job done?\n
The two biggest WordPress players.\n
Providing the best support means using the best solutions. Choosing the right hosting provider for your business or community is the difference between smooth sailing and late nights of pulling out hair.\n
Heartbeat - Projecting it across a distance\n
Stats aren&#x2019;t just for sales. They help you gauge your support needs as well as how you&#x2019;re doing\n
\n
Next up: Examples\n
\n
\n
\n
\n
\n
\n

Supporting Wordpress

Recomendados

Recomendados

Mais conteúdo relacionado

Semelhante a Supporting Wordpress

Semelhante a Supporting Wordpress (20)

Último

Último (20)

Supporting Wordpress

Notas do Editor