1. Mary Kathryn Harris
2627 west Foster Avenue #1
Chicago, IL 60625
708.609.0493
mharris104@gmail.com
Objective ​ A position utilizing my expertise in management, customer service, teaching, and
training for the overall success and development of the respective company.
Highlights of
Qualifications
● Inspires and supports others to work at their highest level
● A decision maker, well organized, resourceful, and works well independently as well as
part of a team.
● Remain calm and works well under demanding conditions
● Outstanding leader with proven record of accomplishments
● Goal orientated, consistently exceeds prescribed goals and dedicated to exceeding the
expectations of others
Work Starbucks Coffee
Experience Chicago, IL
Store Manager January 2012 ­ Present
Shift Supervisor June 2006 ­ January 2012
Barista September 2005 ­ June 2006
● Managed up to 30 employees. Established consistency with inventory controls and consistent
accountability for poor customer service and improved the leadership team through
recruitment and training which all had positive effects on improved customer service.
Analyzed and interpreted data. Prepared, examined, and analyzed accounting records,
financial statements, and other financial reports for completeness, to assess accuracy and
conformance to procedural and reporting standards.
● Successful operated and managed a 1 million dollar a year store.
● Coach and train employees to better understand their responsibilities of Starbucks standards.
● Partner Team Lead in charge of interviewing and promoting externally and internally at the
store level.
● Trained 3 team members to become Managers and members were successfully promoted for
that position.
● Improved and drove a high level of excellent customer service through recognition, coaching,
training, and increasing employee morale. Collaborated cross­functionally and worked as
team to achieve targeted results.
● Reduced operating costs through efficient use of resources.
● Developed growth strategies targeting market penetration, marketing communication, and
distribution. Performed market research. Created marketing plans while maintaining
departmental budgets and reports.
● Increased sales by 14% for 3 month period by training team on how to increase sales on
targeted items.
Education Northern Illinois University
BA in English Education
2007
Volunteer New Mom’s Inc. Chicago, IL
Activities General Educational Development Tutor September 2009 – December 2014