Originally presented as "Why Console Servers Bleed Your Bottom Line". Takes a hard look at the latent and unnecessary costs, risks and wasted time in traditional SNMP-based software monitoring, and how to change the economics for managing mission-critical sites and demanding users

1. Mark PieningVP of Product Management & MarketingJuly 22, 2010 Why Console Servers are Bleeding your Bottom Line

2. What we’ll cover What happens when remote networks fail Why software can’t solve the problem Why local automation is the answer Console Servers versus Automated Remote Management Why ARM matters The economics of managing remote networks Defining your management resource mix Tradeoffs between Risk and Cost Who is adopting ARM Example use cases Conclusions and next steps 2 ©2010 Uplogix, Inc. | uplogix.com

3. What happens when networks fail ©2010 Uplogix, Inc. | uplogix.com NOC Remote Location or Datacenter eHealth Spectrum Centralized SNMP-based NSM solutions provide rich diagnostic, fault management and reporting information… … when the network is up and running.

4. What happens when networks fail NOC ©2010 Uplogix, Inc. | uplogix.com Remote Location or Datacenter eHealth Spectrum

5. What happens when networks fail:Traditional Solutions NOC ©2010 Uplogix, Inc. | uplogix.com Remote Location or Datacenter eHealth Spectrum Console Server

6. What happens when networks fail:Faster, automated recovery with Uplogix NOC Remote Location or Datacenter eHealth Spectrum ©2010 Uplogix, Inc. | uplogix.com UplogixControl Center Polling every30 seconds Uplogix Appliance Out-of-band modem

7. What happens when networks fail:Faster, automated recovery with Uplogix NOC eHealth Spectrum ©2010 Uplogix, Inc. | uplogix.com Remote Location or Datacenter UplogixControl Center Summary Uplogix can detect, diagnose and remediate problems in real time, while integrating with your NSM tools to maintain NOC visibility 24x7. Polling every30 seconds Uplogix Appliance

9. Continuous local monitoring

10. Immediate detection of problems

11. Local diagnosis and root cause

12. Execution of recovery functions

13. Restore last known good config

14. Force a reboot

15. Confirm restoration

16. Push IOS upgrades

17. Local and granular security and authorization

18. Full console logging of all activity8 ©2010 Uplogix, Inc. | uplogix.com

19. Why Automation Matters: Reducing your Mean Time to Resolution & Mean Time to Innocence 9 ©2010 Uplogix, Inc. | uplogix.com

20. Why Automation Matters: Better Remote Troubleshooting and Monitoring Current options impose a “management tax” on the network, plus leave data gaps when there is an outage making troubleshooting more difficult 10 ©2010 Uplogix, Inc. | uplogix.com Time 0 Periodic Polling SNMP & Syslogs Data During an outage D1 D2 D3 D1: Data loss immediately preceding event D2: Data loss during event D3: Data loss following event With Uplogix(console connectionevery 30 sec) Local database, no blackouts, capture anything over CLI that the user wants to monitor

21. Defining your resource mix at each site Decisions are based on risk/return calculations Cost of downtime vs. the cost of providing uptime at an acceptable level Inputs People: Onsite IT staff Access: Console servers, out-of-band connection Monitoring: Software for SNMP-based polling over the network Automation: Scripts run over the network or locally-deployed infrastructure management 11 ©2010 Uplogix, Inc. | uplogix.com

22. Defining your resource mix at each site 12 ©2010 Uplogix, Inc. | uplogix.com

23. Quantifying downtime example: Management & opportunity costs Assumptions 1,000 sites 4 devices/site 2.0 “Real” tickets per device per year 667 tickets per month Uplogix Rollout Cost $1.5M hardware/maintenance 7.2 month payback period 13 ©2010 Uplogix, Inc. | uplogix.com Site E Console Serverand Human Effort Site FWith UplogixAutomation Router Router WAN Acceleration PDU WAN Acceleration PDU Switch Switch Other Device Other Device Console Server Out-of-Band Uplogix Appliance

24. What you get with Automated Remote Management from Uplogix Top Use Cases Secure Access Primary Path Failure Integration with TACACS, RADIUS Control and Recovery Config change error Lost network device startup config Recovery from ROMmon mode Mass configurations / Password / OS Changes Enforcement and Compliance Complete keystroke logging and access audit Granular access restrictions 14 ©2010 Uplogix, Inc. | uplogix.com

25. IOS Upgrade Procedure for Access RoutersCisco Doc #49044 Before the upgrade: Install a TFTP Server Establish a Console Session with the Router Router Boot Problems (ROMmon mode, boot mode) Software Installation and Upgrade Procedures Step 1: Select a Cisco IOS Software Image Step 2: Download the Cisco IOS Software Image to the TFTP Server Step 3: Identify the File System to Copy the Image Step 4: Prepare for the Upgrade Step 5: Verify that the TFTP Server has IP Connectivity to the Router Step 6: Copy IOS Image to the Router Step 7: Verify the Cisco IOS Image in the File System Step 8: Verify the Configuration Register Step 9: Verify the Boot Variable Step 10: Save the Configuration and Reload the Router Step 11: Verify the Cisco IOS Upgrade 15 ©2010 Uplogix, Inc. | uplogix.com

26. IOS Upgrade Procedure for Access Routerswith Uplogix 16 ©2010 Uplogix, Inc. | uplogix.com Uplogix compresses the 11 steps to 3, automating most of the work: Step 1: Select a Cisco IOS Software Image. Step 2: Download the Cisco IOS Software image to the Uplogix Control Center. Step 3: Schedule the job. Steps from Cisco that are automated: Step 3: Identify the File System to Copy the Image Step 4: Prepare for the Upgrade Step 5: Verify that the TFTP Server has IP Connectivity to the Router Step 6: Copy IOS Image to the Router Step 7: Verify the Cisco IOS Image in the File System Step 8: Verify the Configuration Register Step 9: Verify the Boot Variable Step 10: Save the Configuration and Reload the Router Step 11: Verify the Cisco IOS Upgrade 1 Uplogix Appliance Device Management Control Center 2 Scheduler Heart Beat Web Container and Services 3 START CLI Action Controller Port File System Driver Commands Services Monitor FTP Server Push OS TFTP Server Console Port Ethernet Port

27. IOS Upgrade Procedure for Access Routerswith Uplogix Benefits The current process requires a console server: 1 Admin x 11 steps for 1 router IOS upgrade With Uplogix: 1 Admin x 3 steps for 1 router IOS upgrade 17 ©2010 Uplogix, Inc. | uplogix.com = x CCIE CCIE … or 1,000 routers = x

28. Who is Implementing Uplogix? UTILITIES OIL & GAS 18 ©2010 Uplogix, Inc. | uplogix.com

29. You wouldn’t buy a rotary phone today,why buy a console server? 19 ©2010 Uplogix, Inc. | uplogix.com There is no need for console servers and your blood, sweat and tears You have to look at the options for each site and full costs Use Automated Remote Management for: Increased network uptime Decreased support costs Secure access to remote gear

30. Next steps Look over the white paper (we’ll send it to you today as a follow-up) Check out our website Schedule a Webex demo, then have us show our automation in your environment with a proof of concept Toll free: 877-857-7077 EMEA: 44(0)207-193-2798 Deploy Uplogix at your top 10 toughest sites Expand across other sites with confidence and achieve maximum impact 20 ©2010 Uplogix, Inc. | uplogix.com

31. Mark PieningVP Product Mgmt & Marketing, Uplogixmpiening@uplogix.com | 512-857-7095www.uplogix.com Questions?

32. The Uplogix ARM PlatformYour most trusted IT admin everywhere, all the time The Intelligence Behind ARM RMOS|The Remote Management Operating System powers ARM appliances, automating hundreds of routine system maintenance, configuration, diagnosis and recovery operations ©2010 Uplogix, Inc. | uplogix.com 22 Compact and Affordable Uplogix 430 |Comprehensive functionality in a fixed 4-port ARM appliance designed for enterprises needing to monitor, manage and control four or fewer devices and their power supply at any distributed location Enterprise Scalability and Performance Uplogix 3200 |Our flagship ARM appliance, available in 8-, 16-, 24-, or 32-port models, delivers advanced remote management capabilities for data centers, branch offices and remote locations on a robust and flexible platform Managing ARM Across the Enterprise Uplogix Control Center |The web-based, centralized point of control for all Uplogix ARM appliances and managed devices throughout your environment