4. Business Social Internal Technology
Values: CRM Communities
Enablers:
• Transparent • Simple
• Listening Social • Mobile
Collaboration
• Dialog Commerce • Networked
• Engagement • Ubiquitous
• Co-Creation • Scalable
Social
Knowledge
Marketing
5. Traditional Employee
Generated
Video Social
Social
Telephone Tagging
Business E-Mail
Activity
Feeds Social
Challenges: Benefits
• Functional • Network –
Document Employee
Silos Mgmt. Profiles Centric
• Organization Collaboration • Cross –
Boundaries Tools Functional
• Efficiency Instant
Internal
Micro
• Open Access
Messaging
• Security Blogs
• Transparency
Constraints • Shared Vision
• Shared Vision Discussion Internal
Forums Blogs
Web Conf. Wikis
Video
Conf.
6. • Community Sites
• The Newsfeed
• Social Search
• Personal Profile
• People Card
• Reputation Builder
• Enhanced Task Management
• Lync Integration
• SkyDrive Pro
7. Community Sites in SharePoint 2013 provide an
environment for discussions with colleagues, groups,
or individuals
Similar to how Facebook allows you to engage in
conversation with friends using the Newsfeed
Allows you to engage in the same way with people
across your organization
You can create and deploy a Community Site for all the
members of your Department or Business Unit
Allows your team to discuss issues, brainstorm on
ideas, ask questions, and engage in document
collaboration within a Facebook like environment
The difference here is that the community is business
focused.
Users can engage in discussions whenever they have
time without using email
8. The Newsfeed displays information from other users
or topics that you follow, such as people, documents,
sites, and metadata tags
The Newsfeed displays items sorted in reverse
chronological order so you can see the most relevant
and recent item
The Newsfeed is just one of several feeds available
via the MySite
The Everyone feed shows posts or replies from the
people you follow and all users from all communities
The Activities feed shows all activity associated with a
particular user
Other users can see your Activities feed while
browsing your Profile or About Me page
9. One of the biggest issues with SharePoint 2010 was a lack of
Social Search
Your search results were concentrated on the indexed
documents, sites, and other document types that were part of
the default or custom search scope
Microsoft has greatly enhanced the search features for
SharePoint 2013, specifically around Social Search
A Site Administrator can now specify multiple locations where
query results should come from, such as your local SharePoint
index, an Internet Search Engine, or both. In addition to
displaying contact and organizational information
Search results now show authored documents and information
on past projects
This is huge in terms of finding content related to things you’ve
worked on or identifying experts in your organization
SharePoint 2013 Search has new navigation tools that include
query suggestions based on previous results, and a new "hover
panel" that shows additional information when you hold the
cursor over an item
10. The public section of About Me features a new Personal Profile with
information about your interests and social connections highlighting
your conversations, areas of interest, connections, colleagues, tags,
and notes
The Personal Profile page has a menu that the Profile Owner can
navigate to see the their News Feed activity, About Me information.
Tasks (more about this later). Blog Posts, etc.
The user has the ability to edit the menu and change the look and feel
of the Profile Page
The viewer of the profile can see the information that the user wants
displayed such as Activity – what they are saying on all the discussions
the user in involved in
The Personal Profile really does a great job of replacing the MySite in
SharePoint 2010 and gives the owner and viewer of the profile more
information that is relevant to the Social nature of collaboration
The NewsFeed link on the Personal Profile page takes you to page
where you can view people, documents, sites, and tags that you’re
following
You can view all of your conversations, start a conversation with an
individual or a group
You can set context for what you’re saying and who you’re saying it to
This is critical to engaging in the conversations that are taking place
and ensuring you’re connected to the conversation
11. The People Card is an enhanced contact card concept
that is similar to the Contact Card in Outlook
It provides all the pertinent information about a user or
colleague
All the specific contact information is displayed
including links to engage the user via specific
communications channels
The People Card is a one stop shop for engaging the
individual in a conversation or collaborating with them
using the SharePoint platform
12. A key tenant in Social Computing is the concept of Reputation
How you’re perceived by your peers is important to finding and
engaging experts, driving adoption, and bringing teams together
to solve issue and problems
SharePoint 2013 provides incentives to promote participation in
conversations and communities, such as likes, badges, and best
replies
Let’s say you're browsing a community site and answer a
question posted by your colleague Kari, who's notified by email of
your response
Keri marks your answer as a best reply, which earns you
reputation points and improves your status within the community.
The more you engage the more points you get
The point system is set by each Community Owner or Manager
and the Members page shows your reputation score
This type of measurement encourages users to engage in the
communities and participate in conversations
This is a gamification concept where users rate each other and
push other users to engage
You don’t want your colleague looking better than you so you are
naturally incented to participate
13. One of the biggest issues users had with SharePoint 2010 was
task management and being able to see your tasks based on
what you were working on
Users wanted the ability to see an aggregated view of tasks
assigned to them through all projects
You could purchase 3rd party web parts to accomplish this or
develop the solution yourself
Microsoft has addressed this with aggregated task management
on your Profile Page
The left navigation menu on the Profile page has a Tasks link
that loads the My Tasks screen
The page aggregates your tasks across all of the groups or
communities you belong to
Tasks are presented in a timeline format, are searchable, and
are grouped by project locations
Of course the tasks can be linked to Outlook as well for further
integration
14. One of the key concepts in Social Collaboration is connecting
to colleagues using Instant Messaging when you have a
question or you’re engaging in an online meeting
Microsoft has developed Lync as their Enterprise Instant
Messaging tool, It is secure (behind the firewall) and is
integrated into the Microsoft Office platform for presence and
communication
In SharePoint 2010, Lync was integrated only to the point of
allowing for presence where you could see if a document
author was online through a red, yellow, or green indicator in
the document library - Not very functional…
Microsoft has developed deep integration between Lync,
SharePoint, OneNote, Outlook, and other Office applications
In SharePoint 2013 you can view a user and see all the Lync
information including their recent activity, what their status is,
what organization they belong to and what communities they
are a part of
15. Ever wonder what happened to Groove?
Well… it lives as SkyDrive Pro and is tightly integrated into
SharePoint 2013 and Office 2013
The concept of syncing SharePoint to an environment that you
could take offline was something that really wasn’t implemented
well in SharePoint 2010
Users never really got the complicated steps it took to take content
offline
Microsoft made SkyDrive Pro available as an alternative
Designed to be a central hub for work related documents,
SkyDrive Pro makes it easier to work on files that you need to edit
when you’re disconnected from SharePoint (via the Follow
Documents page)
16. So what about Yammer and SharePoint?
There are a number of benefits users and administrators will see
as the Yammer/SharePoint integration evolves.
Technically, it will be easier to manage as things like minimum disc
requirements (for instance the current need for 7GB for each
user’s MySite) go away and are managed internally by Yammer.
You can embed a Yammer feed on virtually any SharePoint page.
Users can post messages, links and files directly from SharePoint
Yammer feeds can be configured as read-only, or, optionally, make
it visible to SharePoint users without them needed to create a
Yammer account
Search Integration – Yammer messages appear alongside
SharePoint search results
Overall, this combination really puts the “Social” into the Microsoft
Social Collaboration solution
17. If your organization is currently on (or planning to move to)
SharePoint 2013, there are some impacts to the SharePoint/
Yammer integration that you should consider – both short and long
term;
Migrating existing Activity Feeds and Community Sites -
At some point in 2013 (most likely Q2 or Q3) Microsoft will
deprecate the native SharePoint activity Feed. This will first
happen as part of Office 365 – where customer will have no choice
in the matter and timing. It will happen later for SharePoint on-
prem via a service pack.
If your business depends on an activity feed – and today that
activity feed is native SharePoint – you need to understand the
impacts.
It’s in the cloud!
If you plan to switch over to the Yammer activity feed and have no
cloud-based applications – get ready. This typically involved a
technical/architecture review board – and if this is your company’s
first venture into the cloud, you should prepare for it appropriately.