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GBMC Pressure Ulcer
Prevention Program
             Marie Barry
 Masters in Leadership/Management
              Candidate
        Stevenson University
Objectives of a Pressure Ulcer
         Prevention Program

► State why a pressure ulcer prevention is important
► Understand how GBMC can initiate and sustain a
  pressure ulcer prevention program hospital wide
► Identify best practice in order to diminish the
  prevalence of hospital acquired pressure ulcers
► Identify strategies to overcome organizational
  obstacles
► Learn how to disseminate new learning

                                                   2
Why is pressure ulcer prevention
            important?
► Pressure  ulcers are preventable
► Pressure ulcer occurrence is a quality care
  indicator
► Diminishes a person’s quality of life
► Increases a patient’s length of stay
► Reflects negatively on a healthcare organization
► Creates organizational financial hardship
► Prevention is listed as part of The Joint
  Commission’s National Patient Safety Goals
                                                     3
Pressure Ulcers listed by Medicare in
      2007 as a “never event”




                                    4
Factors that contribute to the
development of hospital-acquired
        pressure ulcers:
    ► Advanced   age
    ► Inadequate patient mobility
    ► Severity of illness
    ► Chronic medical conditions
    ► Incontinence
    ► Pain
    ► Malnutrition
    ► Cognitive decline
    ► SICU, MICU, ICU patients      5
Clinical areas with high
     pressure ulcer prevalence

► ED-patients   may wait up to four hours
  before being placed in a hospital bed
► ICU-life saving equipment limits mobility
► Critical care settings
► PACU
► Orthopedic unit
► Geriatric unit
                                              6
Diligent nursing care can prevent
nearly 100% of hospital-acquired
          pressure ulcers




                                    7
Financial impacts
► Rising prevalence over last 10 years
► Rising healthcare costs
► Hospital acquired pressure ulcers will no longer
  be reimbursed by Medicare and Medicaid
► Increases length of hospital stay
► Adds avoidable costs to the healthcare
  organization
► Leads to increased litigation
► Pressure ulcer occurrences may negatively
  impact future patient referrals               8
Potential Organizational
             Cost Savings

► For each individual healthcare organization,
  between $3 million and $ 4 million a year in
  unreimbursed medical expenses
► Investment in pressure redistribution
  mattresses had a ROI within 6 months
► Expensive litigation

                                             9
How can GBMC initiate a Pressure
   Ulcer Prevention Program?




                                   10
Assess GBMC readiness for the
      implementation of PUP

► Organizational   change requires a system- wide
  approach
► Determine the level of the leadership commitment
► Recognize barriers to change: workflow,
  communication, change in practice, time
► Form small focus groups
► Interdepartmental surveys
► Use toolkit readiness checklist

                                                    11
Strategies to solidify readiness for a
    hospital-wide PUP program
► Pilot   a PUP on a high risk unit
   Demonstrate program success in order to obtain
    staff support
   Collect and disseminate data of pressure ulcer
    prevalence
   Determine individuals interested in becoming
    unit-based champions
   Hospital-wide awareness campaigns (posters,
    screen savers, town hall meetings, staff
    meetings)                                    12
Strategies to overcome
        organizational obstacles
► Determine   successful processes already in place
► Explain to staff the importance of program
  implementation (Federal and State mandates)
► Create urgency to key stakeholders (financial and
  clinical benefits)
► Provide leadership and support
► Provide financial and supportive resources
► Listen to staff

                                                      13
Best practice to eradicate
             pressure ulcers
► Identify patients who are high risk by using the
  Braden scale & reassess every 12 hours
► Early intervention
► Relieve pressure, reduce moisture
► Reposition every 2 hours
► Digital cameras to assist with documentation
► Hourly rounding to identify patient care needs
► Educate interdepartmental key stakeholders on the
  importance of a pressure ulcer prevention program
                                                  14
Best practice to eradicate
           pressure ulcers
► Educate   staff, patients, and families
► Assess skin integrity within four hours of
  admission to ED
► Develop a daily skin care flow sheet
► Initiate a physician driven order set for high risk
  patients
► Interdepartmental collaboration
► Utilize patient identifiers for high risk patients
► Revise policies and guidelines every 2 years and as
  needed
► Wound care resource books on each unit
                                                   15
Measure pressure ulcer rates
► Determine   unit pressure ulcer rates for the last 12
  months
► Identify units that require immediate intervention
► Use CMS guidelines to create policies and
  protocols
► Acknowledge adverse events
► Acknowledge legal action within the organization
► Perform a root-cause analysis with each
  documented hospital-acquired pressure ulcer
► Voluntary report to governmental agencies
► Quarterly pressure ulcer prevalence studies
                                                       16
Education and communication


► Pre-shiftreports
► Nurse-to-nurse reports
► Interdepartmental reports
  (ED, OR, PACU, HD,
  Out-patient services)
► Unit-based wound/ostomy resource book
► Pressure ulcer prevention champions/teams
                                              17
Education and communication
► Simulationlab for competencies and new
 nurse orientation




                                           18
Don’t reinvent the wheel




► Inter-facility
              collaboration
► Learn from their success and mistakes


                                          19
OSF St. Francis Medical Center in
             Peoria, IL


► SOS   campaign-SAVE OUR SKIN
► Every two hours, Olympic-style theme music
  is piped over the audio system to remind
  staff it is time to reposition patients
► Nurses and techs receive a page every two
  hours: “Please turn your patients now.”
                                           20
Genesis Medical Center in
            Davenport, LA
► “TOE”: Turn, Overlay, Elevate
► Turn the patient for prevention
► Overlay beds/chairs with specials surfaces
► Elevate bony prominences and heels




                                               21
Owensboro Medical Health System in
           Kentucky
► “Four-eyed  body check” on admission
► Two nurses check the patient head to toe Q 24 hr
► Patients can refuse which is documented in the
  medical record
► Wound rounds bi-weekly
► Identify key people within the organization
► Be consistent
► Track outcomes


                                                     22
Pennsylvania hospitals introduced a
           color of safety
► Color-coded   wristbands communicate level
  of patient’s risk
► Place a patient identifier outside of the
  patients door
► Use color-coded stickers on patients charts
► Be consistent



                                                23
Color of Safety
      Communicate and Educate
► Initiate
         wristbands upon admission or
  changes in medical condition
► Educate patients, staff, and family regarding
  the purpose of wristbands
► Coordinate signage: doors, chart, stickers to
  match wristband color
► Wristband education to facilitate inter-
  departmental and inter-facility
  communication
                                              24
Staff reminders
► Place
      a clock with moveable hands as a staff
 reminder to turn patients




► Soundsystem or chimes to indicate turning
► Automatic pager timers to direct care staff


                                                25
Documentation

► Important  in order to comply with state and
  governmental standards
► To ensure quality patient care
► Be consistent
► Use available technology
► Photographic documentation
► Key to the defense of legal action
                                             26
Resources necessary for
              implementation
► Ensure   adequate resources:
   Non-clinical time for staff team meetings
   Training and education of staff
   Leadership time to monitor and support teams
   Product and bed product education
   Adequate staff coverage for staff education
   Funds for printed materials
   Information technology changes -- documentation in
    electronic patient record
   Performance Improvement -- data system to accurately
    reflect pressure ulcer prevalence
                                                       27
Interdisciplinary teams are key to
             PUP success
► Teams   need a strong link with leadership
► Teams can generate enthusiastic and
  capable leaders with defined unit-based
  roles
► Responsible for reporting performance
  improvement data and monitoring unit
  specific process
► Will be responsible for bringing evidence-
  based best practice to the bedside           28
Representatives on the PUP team
► Staff nurses
► Risk managers
► Nursing assistants
► Registered dietitians
► Unit managers
► Unit secretary
► Physicians
► PT/OT
► Wound care nurses
► Materials manager
► IT department
                                  29
Create a program to
          disseminate learning
► Wound    care team will be the primary resource for
  staff, patients and families
► Unit-based team members will perform skin and
  pressure ulcer risk assessments
► The interdisciplinary team will work with staff and
  leadership to develop and implement a PUP
  program
► Physician champions will educate residents
► Use hospital-side identifiers for persons who are at
  high risk for developing pressure ulcers          30
Pressure ulcer prevention
          sustainability
► Wound   care nurses and unit champions will
  be responsible for maintaining best practice
► Unit based teams will be expert resources
► Continued leadership support
► New employee orientation
► Yearly competency
► Unit-based PI studies
► Posters

                                                 31
A pressure ulcer prevention program
 requires a team in order to achieve
     success and sustainability




                                   32

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Pressure Ulcer Prevention Program

  • 1. GBMC Pressure Ulcer Prevention Program Marie Barry Masters in Leadership/Management Candidate Stevenson University
  • 2. Objectives of a Pressure Ulcer Prevention Program ► State why a pressure ulcer prevention is important ► Understand how GBMC can initiate and sustain a pressure ulcer prevention program hospital wide ► Identify best practice in order to diminish the prevalence of hospital acquired pressure ulcers ► Identify strategies to overcome organizational obstacles ► Learn how to disseminate new learning 2
  • 3. Why is pressure ulcer prevention important? ► Pressure ulcers are preventable ► Pressure ulcer occurrence is a quality care indicator ► Diminishes a person’s quality of life ► Increases a patient’s length of stay ► Reflects negatively on a healthcare organization ► Creates organizational financial hardship ► Prevention is listed as part of The Joint Commission’s National Patient Safety Goals 3
  • 4. Pressure Ulcers listed by Medicare in 2007 as a “never event” 4
  • 5. Factors that contribute to the development of hospital-acquired pressure ulcers: ► Advanced age ► Inadequate patient mobility ► Severity of illness ► Chronic medical conditions ► Incontinence ► Pain ► Malnutrition ► Cognitive decline ► SICU, MICU, ICU patients 5
  • 6. Clinical areas with high pressure ulcer prevalence ► ED-patients may wait up to four hours before being placed in a hospital bed ► ICU-life saving equipment limits mobility ► Critical care settings ► PACU ► Orthopedic unit ► Geriatric unit 6
  • 7. Diligent nursing care can prevent nearly 100% of hospital-acquired pressure ulcers 7
  • 8. Financial impacts ► Rising prevalence over last 10 years ► Rising healthcare costs ► Hospital acquired pressure ulcers will no longer be reimbursed by Medicare and Medicaid ► Increases length of hospital stay ► Adds avoidable costs to the healthcare organization ► Leads to increased litigation ► Pressure ulcer occurrences may negatively impact future patient referrals 8
  • 9. Potential Organizational Cost Savings ► For each individual healthcare organization, between $3 million and $ 4 million a year in unreimbursed medical expenses ► Investment in pressure redistribution mattresses had a ROI within 6 months ► Expensive litigation 9
  • 10. How can GBMC initiate a Pressure Ulcer Prevention Program? 10
  • 11. Assess GBMC readiness for the implementation of PUP ► Organizational change requires a system- wide approach ► Determine the level of the leadership commitment ► Recognize barriers to change: workflow, communication, change in practice, time ► Form small focus groups ► Interdepartmental surveys ► Use toolkit readiness checklist 11
  • 12. Strategies to solidify readiness for a hospital-wide PUP program ► Pilot a PUP on a high risk unit  Demonstrate program success in order to obtain staff support  Collect and disseminate data of pressure ulcer prevalence  Determine individuals interested in becoming unit-based champions  Hospital-wide awareness campaigns (posters, screen savers, town hall meetings, staff meetings) 12
  • 13. Strategies to overcome organizational obstacles ► Determine successful processes already in place ► Explain to staff the importance of program implementation (Federal and State mandates) ► Create urgency to key stakeholders (financial and clinical benefits) ► Provide leadership and support ► Provide financial and supportive resources ► Listen to staff 13
  • 14. Best practice to eradicate pressure ulcers ► Identify patients who are high risk by using the Braden scale & reassess every 12 hours ► Early intervention ► Relieve pressure, reduce moisture ► Reposition every 2 hours ► Digital cameras to assist with documentation ► Hourly rounding to identify patient care needs ► Educate interdepartmental key stakeholders on the importance of a pressure ulcer prevention program 14
  • 15. Best practice to eradicate pressure ulcers ► Educate staff, patients, and families ► Assess skin integrity within four hours of admission to ED ► Develop a daily skin care flow sheet ► Initiate a physician driven order set for high risk patients ► Interdepartmental collaboration ► Utilize patient identifiers for high risk patients ► Revise policies and guidelines every 2 years and as needed ► Wound care resource books on each unit 15
  • 16. Measure pressure ulcer rates ► Determine unit pressure ulcer rates for the last 12 months ► Identify units that require immediate intervention ► Use CMS guidelines to create policies and protocols ► Acknowledge adverse events ► Acknowledge legal action within the organization ► Perform a root-cause analysis with each documented hospital-acquired pressure ulcer ► Voluntary report to governmental agencies ► Quarterly pressure ulcer prevalence studies 16
  • 17. Education and communication ► Pre-shiftreports ► Nurse-to-nurse reports ► Interdepartmental reports (ED, OR, PACU, HD, Out-patient services) ► Unit-based wound/ostomy resource book ► Pressure ulcer prevention champions/teams 17
  • 18. Education and communication ► Simulationlab for competencies and new nurse orientation 18
  • 19. Don’t reinvent the wheel ► Inter-facility collaboration ► Learn from their success and mistakes 19
  • 20. OSF St. Francis Medical Center in Peoria, IL ► SOS campaign-SAVE OUR SKIN ► Every two hours, Olympic-style theme music is piped over the audio system to remind staff it is time to reposition patients ► Nurses and techs receive a page every two hours: “Please turn your patients now.” 20
  • 21. Genesis Medical Center in Davenport, LA ► “TOE”: Turn, Overlay, Elevate ► Turn the patient for prevention ► Overlay beds/chairs with specials surfaces ► Elevate bony prominences and heels 21
  • 22. Owensboro Medical Health System in Kentucky ► “Four-eyed body check” on admission ► Two nurses check the patient head to toe Q 24 hr ► Patients can refuse which is documented in the medical record ► Wound rounds bi-weekly ► Identify key people within the organization ► Be consistent ► Track outcomes 22
  • 23. Pennsylvania hospitals introduced a color of safety ► Color-coded wristbands communicate level of patient’s risk ► Place a patient identifier outside of the patients door ► Use color-coded stickers on patients charts ► Be consistent 23
  • 24. Color of Safety Communicate and Educate ► Initiate wristbands upon admission or changes in medical condition ► Educate patients, staff, and family regarding the purpose of wristbands ► Coordinate signage: doors, chart, stickers to match wristband color ► Wristband education to facilitate inter- departmental and inter-facility communication 24
  • 25. Staff reminders ► Place a clock with moveable hands as a staff reminder to turn patients ► Soundsystem or chimes to indicate turning ► Automatic pager timers to direct care staff 25
  • 26. Documentation ► Important in order to comply with state and governmental standards ► To ensure quality patient care ► Be consistent ► Use available technology ► Photographic documentation ► Key to the defense of legal action 26
  • 27. Resources necessary for implementation ► Ensure adequate resources:  Non-clinical time for staff team meetings  Training and education of staff  Leadership time to monitor and support teams  Product and bed product education  Adequate staff coverage for staff education  Funds for printed materials  Information technology changes -- documentation in electronic patient record  Performance Improvement -- data system to accurately reflect pressure ulcer prevalence 27
  • 28. Interdisciplinary teams are key to PUP success ► Teams need a strong link with leadership ► Teams can generate enthusiastic and capable leaders with defined unit-based roles ► Responsible for reporting performance improvement data and monitoring unit specific process ► Will be responsible for bringing evidence- based best practice to the bedside 28
  • 29. Representatives on the PUP team ► Staff nurses ► Risk managers ► Nursing assistants ► Registered dietitians ► Unit managers ► Unit secretary ► Physicians ► PT/OT ► Wound care nurses ► Materials manager ► IT department 29
  • 30. Create a program to disseminate learning ► Wound care team will be the primary resource for staff, patients and families ► Unit-based team members will perform skin and pressure ulcer risk assessments ► The interdisciplinary team will work with staff and leadership to develop and implement a PUP program ► Physician champions will educate residents ► Use hospital-side identifiers for persons who are at high risk for developing pressure ulcers 30
  • 31. Pressure ulcer prevention sustainability ► Wound care nurses and unit champions will be responsible for maintaining best practice ► Unit based teams will be expert resources ► Continued leadership support ► New employee orientation ► Yearly competency ► Unit-based PI studies ► Posters 31
  • 32. A pressure ulcer prevention program requires a team in order to achieve success and sustainability 32