2. “Many client complaint issues arise from miscommunications,” said The March Group Chairman George E. Gifford, adding that companies must closely reverse engineer complaint resolution processes by developing effective, transparent and accurate sales tools and procedures.” The March Group is a leading main street Mergers & Acquisitions firm in business for nearly 25 years. During it’s long tenure as an advisory service, The March Group has seen client firms succeed and fail based on their management of client relationships. “One of the worst things that a business owner can face is a client complaint issue gone awry during the sale of a business,” Mr. Gifford said. “A secure client base often is a linchpin of client value.” Maintaining a solid base of satisfied clients ensures maximum value now and at the closing table. The March Group drew on decades of experience to create the following Top 5 Complaint Resolution Tips for Business Owners.

4. by: The March Group