Cloud model comes with an ease of access to remote computing, providing security, scalability and reliability, helping organisations to dynamically provision and scale their virtualized and shared resources Read More: http://bit.ly/1XtWAWv

1. Today,from call centresto start ups, everyone is focussing on investing in CLOUD. Cloud model comes
with an ease of access to remote computing, providing security, scalability and reliability, helping
organisationstodynamicallyprovisionand scale their virtualized and shared resources. Cloud tends to
provide a universal contact center solution that tends to unite the enterprise with its agents working
from home. This not only acts as a beneficiary point for the agents as it lets them work in their own
comfort zone but also helps enterprises satisfy their employee’s requirement and thereby increasing
employee engagement for their organisation structure.
In today’sera,havingthe contact centersolution oncloud helps enterprises increase their share in the
marketas well astheirprofitability.Cloudsolutiondoesnotrequireanyexpensive hardwareorsoftware
and includesall the facilities and Add-on’s which are provided in the In-premise setup. Going with the
cloudsetuphelpsenterprisestoeasilyaddfunctionality as one’s needs grows. Cloud helps enterprises
bypass costs associated with the buying, maintenance and upgradation of software.
The prominent reasons because of which many of the start-ups should opt for cloud solution are as
follows:
Performance: It can be consistently monitored. Cloud can support coupled architectures using web
services as the system interface making it more performable as compared to In-premise.
Productivity: It can be increased when many users can work on the same data at the same time. Time
wastage is avoided as data is not needed to be saved or re-entered once the fields are matched.

2. Maintenance: It is easier as no software’s or hardware’s need to be installed on each user’s computer
and can be accessed from different places.
Cost: As the infrastructure is provided by a third party and need not to be purchased, the barriers to
entry are lowered. The pricing can be based on the usage and implementation.
Reliability: Being a reliable source, cloud solution is suitable for business continuity and disaster
recovery.
Scalability: Cloud gives the ability to scale up or down the resources according to their usage.
Security:Due to centralisationof data, cloud increases security focused resources. Security on cloud is
better than other traditional systems.
Device andlocationindependence:Cloudenablesitsuserstoaccesssystemsusinga mere web browser
regardless of their location or what device they are using.
C-ZentrixCloudsolutionhelpsenterprisesgrabholdof all itscustomersandeventuallyprioritise on the
important ones.
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