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ITIL For SMBs

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ManageEngine
ManageEngine

ITIL for SMBs presented by Alex D Paul in InnoTech show, San Antonio, United States

TechnologyBusiness
1 of 26
ITIL for SMBs Alex D Paul Director, ManageEngine
Agenda
About ME ,[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL – A Quick Backgrounder
ITIL – Collective Knowledge
ITIL V2 Modules Red Book Blue Book
ITIL V3 Core Modules
How ITIL V3 relates to V2
Example : Change Management
Change Management
Change Management ,[object Object]
Change Mgmt Process
Change Management Workflow Tuesday, January 8, 2008
What SMBs think about ITIL Complicated Not for SMBs Expensive
Why is ITIL so complicated Detailed books and complicated process Expensive Consulting Expensive Tools
[object Object],[object Object]
#1 If IT Ain’t Broke Don’t Fix It ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
# 2 By The Spirit Not By The Book I have to implement at least 2 or 3 ITIL process ,[object Object],[object Object],[object Object],After-Certification-do-something Syndrome
#3 Complicated Does Not Mean Sophisticated ,[object Object],[object Object],[object Object],ITIL, federated CMDB, ITIL V3, BSM, IPAM, ITAM, Blah blah blah He knows everything, he can help me implement ITIL
# 4 Fail Fast & Change Course ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowing is not Doing ,[object Object],[object Object],I read a lot about swimming I know to swim
# 5 Pick The Right People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
# 6 Team’s Project, not yours ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
# 7 The Main Thing ,[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object]
From The Battle Front ,[object Object],[object Object],[object Object]

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ITIL For SMBs

Editor's Notes

  1. Most of ITIL is really common sense. What is the goal of Incident Management? What is the goal of Problem Mgmt? Change Management? Configuration Management?
  2. Most of ITIL is really common sense. What is the goal of Incident Management? What is the goal of Problem Mgmt? Change Management? Configuration Management?
  3. Most of ITIL is really common sense. What is the goal of Incident Management? What is the goal of Problem Mgmt? Change Management? Configuration Management?