4. Question 1:
The Genres are used in:
Where the accident occurred (all 3), in court (ticket,
insurance) , at the insurance agency (ticket insurance claim), over the phone
(911 call)
Such activities that happened here include:
Drivers communicating and intersecting, accidents
occurring
The type of people who come here:
Include all motorists and travelers
These people have a singular shared objective:
To reach their destinations
5. Question 2:
These interactions accomplish:
Before the accident – to reach their destinations
After the accident – to clean up and resolve
6. Question 3:
Those who use each genre:
Traffic ticket – used by police, courts and culpable
driver
Insurance claim – used by police, insurance
company and all involved drivers
Phone call to emergency services – used by
witness/driver and emergency personnel
The use change for each genre piece as demonstrated
above, not all users need the same genre piece for their
interests
8. Question 5:
The genres suggest certain relationships such as:
Ticket – authority of police to citizens, courts to
the citizens
911 call – citizen to emergency response
Insurance claim – client to insurance company,
police to insurance company, citizen to citizen
9. Question 6:
The genre suggest certain roles such as:
Police officer
Insurance agent
Driver(s)
Witness
10. Question 7:
Each genre has specific jargon:
Ticket – fee, fault, payment date, court date
911 call – emergency, location, status
Insurance report – severity, fault, claim,
deductible, documentation
11. Question 8:
Such labels for the situation for each genre:
Ticket – law enforcement assigning a fine to the
driver at fault
Insurance claim – involved drivers requesting
their insurance to cover/repair damages
Emergency call – to request emergency
assistance at the scene of the collision
13. Question 10:
The genre pieces shape the situation:
Genre pieces can escalate a situation by
involving police (911 call), by adding fines/fees (ticket),
or by adding costs and liability (insurance claim)
14. Question 11:
The genre allows users:
To communicate fault, severity, damages, costs,
procedure and resolutions
The genres do not allow users:
To avoid further accidents, to avoid future
tickets, to
15. Question 12:
Those who have their needs most served by the genre
include:
Drivers, officers, insurance parties
Those who do not have their needs served by the genre
include:
Pedestrians, judges, emergency response teams
16. Question 14:
The genres lead to an imbalance of power by
Ticket – officer asserts authority over motorists
911 call – the emergency response teams are
given the power to save those involved
Insurance claim – authority over those at fault
17. Characteristics of genre
Social:
Ticket- Communicates the policemen with the
driver at fault addressing the fault, fine and court date.
Insurance claim- Communicates damages of
vehicle, property and persons involved
911 - communicating the need for assistance
18. Characteristics of Genre
Cultural:
911 call – In some other cultures self-reliance is
highly regarded therefore calling for police is rarely done.
Interacting with the police in some cultures is a risky
endeavor.
Ticket – In some cultures the ticket is not issued to
the driver at fault, the ticket is issued to the driver who
cannot pay the highest bribe
Insurance claim – In some cultures (including our
own) insurance claims are regularly falsified to try to
collect more money.
