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EXAMPLES  EXERCISE
STATE WHAT  TO  DO—NOT WHAT TO AVOID. ,[object Object],[object Object],[object Object],[object Object]
SAY WHAT YOU  CAN  DO—NOT WHAT YOU CAN’T DO ,[object Object],[object Object],[object Object],[object Object]
USE NEUTRAL RATHER THAN BLAMING LANGUAGE. ,[object Object],[object Object],[object Object],[object Object]
USE WORDS THAT CREATE A POSITIVE FEELING. ,[object Object],[object Object],[object Object],[object Object]
TAKE EVERY OPPORTUNITY TO COMMUNICATE POSITIVELY ,[object Object],[object Object],[object Object],[object Object]
CORRECT THE SENTENCE ,[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]

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