A global provider of enterprise software applications and services offers an innovative suite of software solutions targeted towards process manufacturers,and this includes an ERP (Enterprise Resource Planning), SCM (Supply Chain Management) and MES (Manufacturing Execution System) offering for the mid-market. The company offers a BPM module as an extension and a common platform to the ERP, SCM and MES offering of the company. Skelta BPM is embedded within the BPM module for context based process enablement, and works closely with the ERP, SCM and MES product offerings.

1. C A S E S T U DY
Skelta BPM enables human and document centric process OVERVIEW
management for a Global Software Company's customers LOCATION: USA
INDUSTRY: Enterprise Software (Manufacturing)
PRODUCT: Skelta BPM
A global provider of enterprise software applications and services
offers an innovative suite of software solutions targeted towards process manufacturers,
and this includes an ERP (Enterprise Resource Planning), SCM (Supply Chain
Management) and MES (Manufacturing Execution System) offering for the mid-market. SITUATION
Compliance Requirement
n
The company offers a BPM module as an extension and a common platform to the ERP, n & Document Centric Process Support
Human
SCM and MES offering of the company. Skelta BPM is embedded within the BPM module Process-centric Enterprise Application
n
for context based process enablement, and works closely with the ERP, SCM and MES extensions
product offerings.
SOLUTION
Web-based platform
n
THE SITUATION n in human workflows
Strength
Role-based task assignments
n
When planning for the BPM module, the company wanted to address these key market needs:
nKPIs
BAM/
Compliance Requirement: Customers of the company needed to comply with strict statutory and nembeddable controls
100%
industry regulations and show evidence of compliance on demand. For example, Food & Beverage, n task delivery channels
Multiple
Healthcare, Pharmaceuticals, Aerospace and Defense industry customers need approvals from
authorities at different stages in their operations and the management of these approval processes is BENEFITS
cumbersome and expensive when out of control. n process cycle time
Reduced
Increased efficiency & productivity
n
Human & Document Centric Process Support: Customers of the company wanted to automate n audit trail
Extensive
these manual and error prone human and document centric processes to increase transparency, visibility
n modifications on the fly
Process
& efficiency, and thereby mitigate process risk and non-compliance. Example areas include Procure-to-
Pay (P2P) and Order-to-Cash (02C) processes in which documents often need to go through several
rounds of collaborative approvals before final resolution. Such approvals, often carried out via email and
tracked in spreadsheets are difficult to control and manage.
Process-centric Enterprise Application extensions: Instead of customizing existing software like
the ERP, SCM or MES systems to fit a specific business process, customers expressed a need to build
process centric applications that had touch-points with existing software. Examples included
Procurement, Requisitions, Work Order Management, Parts Fulfillment, Quality Control, Production
Processes, Maintenance Processes, Supply Chain Processes, and IT Processes.
After a market scan, the company decided to collaborate with a BPM vendor to embed process
functionality into the Enterprise applications. The company's product suite is built on the Microsoft
Platform and typically targets the small to mid-size process manufacturing market. The company was
looking for a Microsoft platform based embeddable BPM product that was full featured, integrated with
the company's product suite and be well suited for the mid-tier market.

2. THE SOLUTION
The company evaluated several BPM vendors for vertical market exposure, ease of use, feature-set,
success stories, technology platform, capability to be embedded seamlessly, usability and total cost of
ownership. Skelta BPM scored highly on all the expectations.
ABOUT SKELTA BPM
The capabilities of Skelta BPM which influenced the company's decision were:
Skelta BPM is an enterprise class Business
! The 100% web-based platform which enables consumption of all its components, including the process modeling Process Management (BPM) platform that
environment, in a browser without any local installations giving its users true anytime, anywhere process design
eliminates the risk of process initiatives,
capabilities.
enables communication amongst all process
! Strength in human workflows offering sophisticated task management and delivery with support for more than 50
stakeholders and drives innovation by
task allocation patterns thus encompassing needs of most common scenarios around various human workflow
needs. fostering business ownership. Skelta BPM
empowers business analysts to quickly build
! Flexible role based task assignments and reassignments for the elimination of bottlenecks and achieving service
levels. end-to-end, feature rich, process centric,
! Deep integration with Microsoft technologies such as Office, SharePoint, BizTalk and Outlook, and with the company's composite business applications using a
software allowing customers to leverage their existing technology investments. web interface. Skelta BPM enables quick
! 100% embeddable controls for process modeling, analysis, execution, work queues and BAM, enabling users to automation and improvement of processes
manage and control processes within existing software. without any coding.
! Powerful Business Activity Monitoring (BAM), with the ability for business users to develop Key Performance Skelta BPM components support every step
Indicators, empowering them to monitor and manage mission critical business processes. in the lifecycle of a process based
! Multiple delivery channels like Outlook, Web, Interactive Voice Response (IVR), Short Message Service (SMS), application, namely – Envision & Model,
Instant Messaging (IM), and Personal Digital Assistants (PDAs) to notify process participants and enable task Execute & Deploy, Optimize & Analyze and
completion and management. Manage & Operate.
The company has extended Skelta BPM for its use – for example, additional interfaces have been built to For more information about Skelta BPM, visit
work-lists and tasks, custom Skelta Process activities have been made available for designers to add to www.skelta.com
steps to processes for interaction with company's product suite, and toolkits have been built for rapid
development of certain user interface components.
BENEFITS
Innovation Center:
The Skelta partnership has benefitted the company in several ways. The company now offers a Salarpuria Touchstone
comprehensive BPM solution, with end to end process management capabilities ranging from process Sarjapur Outer Ring Road,
design to execution and reporting, that integrates with the ERP, SCM and MES products. Bangalore - 560087, India
The new module has been purchased and installed by several customers, who can rapidly design and Tel (India): +91 80 4060 2600
deploy their own solutions by either using the BPM platform or by using company's process templates as Tel (USA): +1 678 306 4110
starting points. The Skelta Process Modeler can be accessed and used by advanced business users for Email: sales@skelta.com
modifications to processes on the fly. With Skelta BAM, business users have complete control over Web: www.skelta.com
process execution through real-time notifications of exceptions / process violations and ability to make
business level decisions in response.
The company reports that the process management capabilities have benefitted its customers in a number
of ways:
! Faster approval and decision processes leading to reduced process cycle times.
! Reduced cost through increased processing efficiency and productivity.
! Identification and removal of bottlenecks through extensive reporting and monitoring capabilities.
! Compliance requirements are met since extensive audit trail is maintained for every instance of the initiated process.
Skelta is a ‘Gartner - Cool Vendor’ for BPM, 2009
© 2002 - 2009 Skelta Software. All rights reserved. All trademarks are the property of their respective owners.