1. EMPOWERMENT THE SHARING OF KNOWLEDGE & ACCOUNTABILITY Mauro A. Calcaño May 1998

2. EMPOWERMENT IS CARING ABOUT EMPLOYEES

3. EMPOWERMENT IS SHIFTING TO STOCKIST PROGRAM

4. RELEASING THE KNOWLEDGE, EXPERIENCE AND MOTIVATION THEY ALREADY HAVE EMPOWERMENT

5. THE 3 KEYS TO MAKING EMPOWERMENT WORK IN YOUR ORGANISATION Sharing information with everyone Creating autonomy through boundaries Replacing old hierarchies with self-managed teams

6. THE KIND OF THINKING THAT LED TO PAST SUCCESS WILL NOT LEAD TO FUTURE SUCCESS

7. Management's thinking is the first thing that has to change

8. 4 CRITICAL ORGANISATIONAL ATTRIBUTES NEEDED TO BE: 1. CUSTOMER DRIVEN SUCCESS BEGINS WITH CUSTOMERS 2. COST-EFFECTIVE DO FAR MORE WITH FAR LESS 3. FAST AND FLEXIBLE MAKE DECISIONS, SOLVE PROBLEMS AND TAKE ACTIONRIGHT ON THE SPOT 4. CONTINUALLY IMPROVING BETTER TODAY THAN IT WAS YESTERDAY AND BETTER TOMMORROW THAN TODAY “ WE HAVE TO BECOME LEANER AND BETTER, WITH FEWER MANAGEMENT LAYERS”

9. EMPOWERMENT EMPOWERMENT IS NOT GIVING PEOPLE POWER PEOPLE ALREADY HAVE PLENTY OF POWER THROUGH THE WEALTH OF THEIR KNOWLEDGE AND MOTIVATION WE DEFINE EMPOWERMENT AS LETTING THIS POWER OUT!

10. UNLESS EMPOWERMENT STARTS AT THE TOP, IT’S GOING NOWHERE

12. THE FIRST KEY: SHARE INFORMATION WITH EVERYONE

13. THERE’S NO BETTER WAY TO SHOW PEOPLE THAT YOU TRUST THEM THAN TO SHARE INFORMATION

14. PEOPLE WITHOUT INFORMATION CANNOT ACT RESPONSIBLY OR ACT AT ALL PEOPLE WITH INFORMATION ARE COMPELLED TO ACT RESPONSIBLE

16. THE SECOND KEY: TO CREATE AUTONOMY THROUGH BOUNDARIES

17. BOUNDARIES AREAS THAT CREATE AUTONOMY: 1. Purpose - What business are you in? 2. Values - What are your operational guidelines? 3. Image - What is your picture of the future? 4. Goals - What, when, where and how do you do what you do? 5. Roles - Who does what? 6. Organisational structure and systems - How do you support what you want to do?

18. VISION COMES ALIVE WHEN EVERYONE ELSE SEES HOW HIS OR HER CONTRIBUTION MAKES A DIFFERENCE

20. THE THIRD KEY: TO REPLACE THE HIERARCHY WITH SELF-DIRECTED TEAMS

21. WHAT IS A SELF-DIRECTED TEAM??? IT IS CONSIST OF A GROUP OF EMPLOYEES WITH RESPONSIBLITIES FOR AN ENTIRE PROCESS OR PRODUCT THEY PLAN, PERFORM AND MANAGE THE WORK FROM START TO FINISH; EQUAL SHARING OF THE RESPONSIBLITIES

22. EMPOWERMENT COMES FROM TEACHING OTHERS THINGS THEY CAN DO TO BECOME LESS DEPENDENT ON YOU DON’T JUST STAND THERE, EMPOWER!!!

25. 1. SHARE INFORMATION WITH EVERYONE 2. CREATE AUTONOMY THROUGH BOUNDARIES 3. REPLACE THE HIERARCHY WITH SELF-DIRECTED TEAMS EMPOWERMENT EMPOWERMENT EMPOWERMENT

26. CONTINUOUS IMPROVEMENT EVERY “MISTAKE” IS AN OPPORTUNITY TO INCREASE COMPETENCES AND LEARNING

28. EMPOWERMENT ISN’T MAGIC IT CONSISTS OF A FEW SIMPLE STEPS AND A LOT OF PERSISTENCE AND SHARING LEADERSHIP AND ACCOUNTABILITIES

29. INFORMATION IS POWER!!!