2. TUES: How to be a responsible consumer!
WED: Paying for Purchases
THURS: Exchanges and Returns
FRI: Consumer Protection
3. Being fair, courteous and law-abiding
Helps stores and companies run smoothly.
Benefits the consumer and the producer!
Helps to prevent “hidden costs”.
4. • Who cleans and
Careless/ repairs?
damaged • Can item be
resold?
theft
• Who pays for
stolen items?
• Who pays extra
Improper work hours?
returns • “Mark downs”
in cost!
5. Return clothes neatly Don’t try on clothes that
won’t fit
Be politeness Leaving the changeroom a
Ask for help. disaster!
Respect sales associates Mix match clothing
Lend a hand Put away clothes
improperly
Use appropriate Misbehaving kids
language, talking Refold clothing
quietly Hiding clothing
Be quiet Price switching/leave tags
Have realistic on
expectations Don’t stalk!
Dos Don’ts
13. What is the best way to “complain
effectively”?
1. Return to the store
2. Write a letter to the store
3. Write to manufacturer (customer relations)
4. Contact Better Business Bureau (mediator)