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What you need to know to be an
           Informed Consumer!
 TUES:   How to be a responsible consumer!

 WED:    Paying for Purchases

 THURS:    Exchanges and Returns

 FRI:   Consumer Protection
 Being   fair, courteous and law-abiding

 Helps   stores and companies run smoothly.

 Benefits   the consumer and the producer!

 Helps   to prevent “hidden costs”.
• Who cleans and
Careless/       repairs?
damaged       • Can item be
                resold?



      theft
                 • Who pays for
                   stolen items?



              • Who pays extra
Improper        work hours?
 returns      • “Mark downs”
                in cost!
   Return clothes neatly         Don’t try on clothes that
                                   won’t fit
   Be politeness                 Leaving the changeroom a
   Ask for help.                  disaster!
   Respect sales associates      Mix match clothing
   Lend a hand                   Put away clothes
                                   improperly
   Use appropriate               Misbehaving kids
    language, talking             Refold clothing
    quietly                       Hiding clothing
   Be quiet                      Price switching/leave tags
   Have realistic                 on
    expectations                  Don’t stalk!

             Dos                           Don’ts
Making shopping more enjoyable!
   Even when frustrated!

   Don’t complain loudly

   Waiting in line

   Politeness

   Put yourself in the
    customer’s or clerk’s
    shoes
HNC 3O1 - Consumer Responsibilities
 Try   on what fits

 Watch out for make-
 up stains

 Remove    Shoes

 Leave   the tags on

 Re-hang   clothing
 Canyou return
 items?

 What    is needed?

 How    long to return?

 Cash   or store credit?

 Gift   receipts.
 Shoplifting   hurts
    everyone!

 Can   increase
    “hidden costs” for
    consumer.

   Business costs for
    merchandiser.
 http://www.cbc.ca/video/#/Shows/1221254
 309/ID=1328491545

CBC Documentary.
“The Secret World of Shoplifting” (2009)
 What     is the best way to “complain
     effectively”?

1.    Return to the store
2.    Write a letter to the store
3.    Write to manufacturer (customer relations)
4.    Contact Better Business Bureau (mediator)
HNC 3O1 - Consumer Responsibilities

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HNC 3O1 - Consumer Responsibilities

  • 1. What you need to know to be an Informed Consumer!
  • 2.  TUES: How to be a responsible consumer!  WED: Paying for Purchases  THURS: Exchanges and Returns  FRI: Consumer Protection
  • 3.  Being fair, courteous and law-abiding  Helps stores and companies run smoothly.  Benefits the consumer and the producer!  Helps to prevent “hidden costs”.
  • 4. • Who cleans and Careless/ repairs? damaged • Can item be resold? theft • Who pays for stolen items? • Who pays extra Improper work hours? returns • “Mark downs” in cost!
  • 5. Return clothes neatly  Don’t try on clothes that won’t fit  Be politeness  Leaving the changeroom a  Ask for help. disaster!  Respect sales associates  Mix match clothing  Lend a hand  Put away clothes improperly  Use appropriate  Misbehaving kids language, talking  Refold clothing quietly  Hiding clothing  Be quiet  Price switching/leave tags  Have realistic on expectations  Don’t stalk! Dos Don’ts
  • 6. Making shopping more enjoyable!
  • 7. Even when frustrated!  Don’t complain loudly  Waiting in line  Politeness  Put yourself in the customer’s or clerk’s shoes
  • 9.  Try on what fits  Watch out for make- up stains  Remove Shoes  Leave the tags on  Re-hang clothing
  • 10.  Canyou return items?  What is needed?  How long to return?  Cash or store credit?  Gift receipts.
  • 11.  Shoplifting hurts everyone!  Can increase “hidden costs” for consumer.  Business costs for merchandiser.
  • 12.  http://www.cbc.ca/video/#/Shows/1221254 309/ID=1328491545 CBC Documentary. “The Secret World of Shoplifting” (2009)
  • 13.  What is the best way to “complain effectively”? 1. Return to the store 2. Write a letter to the store 3. Write to manufacturer (customer relations) 4. Contact Better Business Bureau (mediator)