Seminar gave at University of Algarve, Portugal, to finalists and teachers, but also to all campus.

1. By Luis S. Francisco Algarve University, Portugal March 2011 Air Transport Evolution and the new technologies , GDS's, Internet, eDistribution,… English version

2. Vice President, General Director, General Manager, Strategy Director , Executive Director, Director of Marketing & Sales Luis S. Francisco of Tour Operators and Travel Agencies GDS’s (Galileo e Amadeus) Airlines (Air Luxor, PGA-Portugália Airlines, Delta, Transbrasil, Japan Airlines, TAP) Czech Tourism, Algarve Tourism. Extensive experience in tourism and aviation as:

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7. I’m a lucky guy!!! ... For being an active part in the "revolution" operated in the aviation industry and tourism in general. I started with dial phones, chips card, telex, billboards pionaises ... Evolved to dump PCs working in network (like TAPmatic) For the GDS (Galileo, Amadeus) Internet ... From aircraft with 100 to 250 seats to 600+ seats...

8. Reservations System

9. Some history

10. Talking abroad: the Telex

11. Telex… more modern

13. Did they use calculators?... Of course…

14. Documents to clients…

15. Computers appear… «uau, man…»

18. … but always evolving…

21. And how about DB’s?…

24. In 1992, the high-tech CRS Galileo claimed with pride that it’s database had a size of 10 football fields ... Today’s is just a room…

25. Mobiles appear… «thank God…»

27. The early days of Air Transport

28. Lack of airports, so…

31. First intercontinental airplanes

32. … vs. today’s airplanes

35. Air tickets Issued manually, with many duplicates or coupons…

36. AGENCY IATA TICKET… Issuing dept needed…

37. AGENCY IATA TICKET (Qantas auth)

38. IATA-BSP Ticket

39. Boarding Pass

40. Boarding Pass Check

41. ATB Tickets

42. eTickets

43. eTickets ---» Ticket Less PNR / code only Online Check-in Home check-in Mobile Check-in Auto check-in at airport.

58. Electronic Travel Market Suppliers Agencies Agencies Services Payment Consumer

59. Electronic Travel Market Suppliers Agencies Agencies Services Payment Communication Information Consumer

63. Direct Sales Recasting the traditional channel of distribution AIRLINES CAR RENTAL HOTELS INTERNET CONSUMERS

66. The new GDS’s… Internet based

71. The Survival Strategies! With the Internet Consumer’s decision is more dispersed Appearance of Low Cost Carriers Democratization of air travel ... Airlines pushed to form alliances to ... survive!

73. Airline system Components Pricing And Revenue Management System Maintenance And Engineering System Flight Operation System Finance System (load factor) Crew Management System Central Reservation System Airport Management System Air Cargo System Business Processing System (check-in, luggage) Sales and Marketing System HR Management System CRM System (customer behavior)

74. Internet and its importance for airlines INTERNET EXTRANET INTRANET ACESS TYPE OPEN CONTROLED PRIVATE USED BY PUBLIC BUSINESS PARTNERS ORGANIZATION MEMBERS TYPE OF INFORMATION GENERAL SELECTIVE SHARE OWNER

75. The Survival Strategies! Alliances, Spin-offs and Cross-Holdings They are the largest and best strategy in terms of network expansion Global alliances covering different continents and different markets SkyTeam (11) Star Alliance (26) OneWorld (11)

76. The Survival Strategies! Alliances, Spin-offs and Cross-Holdings Partnerships include : sales and marketing, and operational code sharing schedule co-ordination joint sales offices ground handling and maintenance combination of frequent flyer programs...

77. The Survival Strategies! Alliances, Spin-offs and Cross-Holdings… the top airlines SkyTeam (11) Star Alliance (26) OneWorld (11)

78. Star Alliance

79. OneWorld

80. Sky Team

81. Low Cost vs “Healthy Quality” Carriers - « How was the trip to Moscow? » - « Everything went well but I'm completely exhausted » «... I'm completely exhausted » Here's a phrase that users of Long Haul airlines no longer say or feel, quite the contrary. While in EU, airlines follow a model of low-cost due to short flights of 2h to 2h30, the airlines flying out of Europe have opted for what I dubbed " Healthy Quality ".

82. The Survival Strategies! Important niche markets appear Quit well used by some airlines Going in the opposite direction of LCC .

83. Gulf and Far East Airlines such as Cathay Pacific, Singapore Airlines, Malaysia Airlines, Thai, Ethiad, Emirates and Qatar Airways Concern themselves more with the convenience and health of their passengers. Take the Emirates and Qatar Airways example.

84. Aim : the high quality standard (not the quantity). These companies have opted for Airbus, in particular, the series A330, A340 and A380, beside Boeing 777. Planes with enormous space, comfort and high technology ... ... luxury oriented for a healthy and sophisticated way to travel: Individual cabins with shower (1st class) spacious seats that transform into comfortable beds, bars, restaurants, gyms ...

85. Luxury in every detail, from the tissues used on the seats to the size and quality of individual LCD’s and huge list of films and programs. Special environment for transition zones Aircrafts with lights system that simulate the time at destiny.

87. Air Canada

88. Etihad

89. Air New Zealand

90. Etihad

91. Air France

92. Eurofly

93. Lufthansa

94. Emirates

95. Emirates

96. Etihad

97. Etihad

98. Thai Airways

99. Singap ore Airlines

100. Etihad

102. Ethiad

103. But not only in flight that there is the convenience and quality of these airlines. The airport lounges are authentic places of luxury and health. They are spaces that, just by itself, provide great relaxation and rest with spectacular surroundings as witnessed some of the photos from the terminal of Dubai Airport terminals / Lounges

104. Compared with low-cost terminals

105. Compared with low-cost terminals

106. Emirates offers a five-star lounge - "Emirates Terminal 3" - with individual spaces for their customers to relax and rest. The spaces are varied, to work, read, or even meditate …

107. Spaces inspired by Arab and Asian themes with water and plants that enhance the feeling of harmony and wellbeing. Lavish facilities, having SPA - Timeless Spa - with several therapists offering beauty treatments, massage therapies in a soothing and tranquil environment

108. Two Zen gardens are part of the unique design to create an oasis of calm within the bustling environment of an international airport.

109. The Qatar Airways Premium Terminal at Doha has jacuzzi, showers, rooms with 2 beds, various types of massages, meals, games, playstation and many others ... high quality and... Absolutely free!

110. Speaking of airports ...

111. Speaking of airports ...

112. Questions? please email me at: [email_address] Luis S. Francisco Senior Advisor and Consultant in Tourism, Airlines, GDS's, Hotels, Tourism Boards, Country Branding; Thanks!