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                        Think Different in Innovation and Change for

                                    Future Competition
                 A new operational protocol based on several XXI Century’s
                  Leadership and Management 2.0 and 3.0 methodologies

                                                     by Luigi Spiga
                               Business and Management Innovation Architect and Facilitator
                                Founding Chair SoL Italy – Milan | Advisor BRAIN – Geneve

                                                                    March 1st, 2013.


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Before starting to innovate products, services, technologies, processes and marketing,
    do we need to innovate THINKING, leadership, strategy, management and organization?




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Albert Einstein

      “The world we have
       created in a
       product of our
       thoughts.
      Problems cannot be
       solved with the
       same thinking that
       created them”



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INDEX
              1.  Do we need a good reason for Changing and Innovating,
                  because of investments and mental blocks ?

              2.  Don’t you find that the World where we live today is completely
                  different from that of only 25 years ago ?

              3.  Don’t you think it is time to reinventing Management after 100
                  years of Scientific Management, as MIX is doing ?

              4.  System Thinking and Theory U: two strong methodologies from
                  MIT and SoL for deep change and innovation.

              5.  Future Competition: an integral protocol of XXI century’s
                  Management based on System Thinking and Theory U.



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u
                  Do we need a good reason for
              Changing and Innovating, because of
                investments and mental blocks ?




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Normally we change most when we have a Burning Platform




          Because we are afraid to leave our Confort Zone … But
© Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
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v
           Don’t you find that the World where we
            live today is completely different from
                  that of only 25 years ago ?




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“I think there are good reasons for suggesting that the
              modern age has ended.
              Today, many things indicate that we are going through
              a transitional period, when it seems that something is
              on the way out and something else is painfully being
              born.
              It is as if
              something were crumbling, decaying, and exhausting
              itself –
              while something else, still indistinct, were rising from
              the rubble.”
                                                             Vaclav Havel


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World is Changing !

      Seagram building – New York 1958
      §     Keep stability and order
      §     Less Complexity
      §     Rationality
      §     Emotional control
      §     Cartesian space
      §     Maximize efficiency
      §     Supply chain
      §     Tayloristic organization




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World is Changing !

      Museo Guggenheim - Bilbao – 1997
      §     Flying formes, but correlated
      §     Network
      §     Dinamism
      §     Emergent and transitory order
      §     Innovation and creativity
      §     Contamination
      §     Dinamic complexity
      §     Imprevedibility




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World is Changing !

              SHAREHOLDER                                               Complementor




                                                                ENTERPRISE
                    Supplier                                                            Customer
                                                                    1.0
                                                                          POWER




         Informative Power
         Organizative Power                                                            EMPLOYEES
                                                                         Competitor


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World is Changing !

              SHAREHOLDER

                                                                   Complementor




                                                                 ENTERPRISE
                               Supplier                              2.0             Customer
                                                                    EMPOWERMENT




                                                                        Competitor        EMPLOYEES
           Governance of an
           ECOSYSTEM

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Peter Senge : The Necessary Revolution



                                INDUSTRIAL                                                  POST-INDUSTRIAL
                                   ERA                                                            ERA
                       Fossil fuels                                          energy            Sole

                       Global Production                                      food             Local

                       Waste and waste                                     materials           No waste

                       Standardizzation                                      variety           Diversity

                       Maximize income                                  Social well-being      Relationships




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Otto Sharmer – Society 4.0: The Matrix of Economic Evolution




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Adam Kahane – How to address Challenges
                                                           Approach         Approach       Process
         Type of complexity                                to low           to high        required for high
                                                           complexity       complexity     complexity
         Dynamic complexity:                               Piece by piece   System as a    Systemic
         Cause and effect are                                               whole
         distant
         Social complexity:                                Experts and      Stakeholders   Partecipative
         Actors have different                             Authorities
         views and interests
         Emerging complexity:                              Existing         Emerging       Creative
         Disruptive patterns of                            practice         practice
         innovation and change



                                                                                   Management 2.0
                                                                                    Art of Hosting
                                                                                      Theory U
                                                                                    Change Lab
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Systemic Process (Five Disciplines)




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Partecipative Process (Dialogue, Art of Hosting)




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Creative Process (Theory U, Design Thinking)




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w
             Don’t you think it is time to reinventing
                Management after 100 years of
               Scientific Management, as MIX is
                             doing ?




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Top Thinkers, like Peter Senge, Gary Hamel, C.K. Prahalad, Henry
      Mintzberg, Otto Scharmer,have written a lot in the last 5 years about :
               The new XXI century Management and Leadership
               which are necessary in a new Society and Economy




             Do you think the SUN is rising ?




              The truth change, common thinking doesn’t !
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TV Evolution




                                                                        2000
          1955

                                                                               2010


                                        1980




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Management Evolution
            B        U        D        G        E       T


                                                                                  2001
                              Porter                                    1980
       1960


                                                                                         2005
                      1980
                                                                           2005




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2.0 1.0
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Management :
                                                                        the technology
                                                                        of human
                                                                        accomplishment


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MIX – Management Innovation Exchange


         Six main moonshots of Manifesto MIX:


       Mend the Soul
       Unleash Capability
       Foster Renewal
       Expand Minds
       Distribute Power
       Seek Balance



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Two Management Paradigms




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x
             System Thinking and Theory U: two
             strong methodologies from MIT and
             SoL for deep change and innovation.




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Yes, but …                                                           Why not !




        This is our normal sight !

                                                                    Ther’are Opportunities we don’t see from our sight
                                                                    Ther’are Problems we don’t see from our sight

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Peter Senge - System Thinking

                                                                        Events



                                                                    Patterns



                                                                   Systemic
                                                                   Structure




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U Process: 1 Process, 5 Stages


          1. Co-initiating:                                                     5. Co-evolving:
       uncover common intent                                            embody the new in ecosystems
  stop and listen to others and to                                              that facilitate acting
      what life calls you to do                                                   from the whole

                   2. Co-sensing:                                            4. Co-creating:
       observe, observe, observe                                           prototype the new
    connect with people and places                                      in living examples to explore
  to sense the system from the whole                                          the future by doing

                                           3. Presencing:
                             connect to the source of inspiration and will
              go to the place of silence and allow the inner knowing to emerge




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y
       Future Competition: an integral protocol
       of XXI century’s Management based on
           System Thinking and Theory U.




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The 4+1 levels of Innovation (LS after G. Hamel)

                                                     Paradigm           Theory U
                                                    Innovation          System Thinking


                                                                           Reinventing Management Model
                                     Management innovation                 House of Innovation Model


                                                                              Blue Ocean Strategy
                                  Business Model Innovation                   Strategic Architecture



                                                                                     Design Thinking
                                  Product-Service Innovation
                                                                                     Integrative Thinking



                          Operational and Process Innovation                              Lean Thinking
                                                                                          TQM - BPR
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The four Levels of Responding to Change

 Manifest
 action                                             1. Reacting: quick fixes



  Process,
  structure                                        2. Redesigning: policies




  Thinking                                     3. Reframing: values, beliefs


  Source
  of energy,
  inspiration 4. Regenerating: sources of commitment and energy
  and will


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Future Competition System
    System                                                              Protocol
                                                    Environment


                                                      Model
                                                                                       “To navigate life
                                                   Disciplines                     today, we definitely
                                                                                      need new maps.
                                                                                          Our old ones
                                                                                            confuse us
                                                                                            unendingly.
                                                                                     These new maps
                                                                                    are waiting for us.”

                                                                                   Margaret Wheatley

                                                   Process


    5 Areas                                        Strategy
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Future Competition - Model

   + 200 Tools                                                          Scenarios
                                                                        and Trends

                                                                        WHERE?




                                                                                       Marketing
                        Thinking and                                Strategy and
                                                                                     and Societing
                         Leadership                                  Innovation
                                                                                        HOW
                              WHY?                                       WHAT?
                                                                                      OUTSIDE?




                                                                    Management
                                                                  and Organization

                                                                            HOW
                                                                          INSIDE?
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Future Competition - Model                                                                   + 200 Tools
                                                                          Scenarios
                                                                          and Trends
                                                                          Society 4.0
                                                                        The Necessary
                                                                          Revolution
                                                                        The New Age of
    Theory U                                                              Innovation
                                                                        World Changing
                                            Starting Point


                                                                        Strategy and
                           Thinking                                      Innovation        Marketing
                        and Leadership                                                   and Societing

                       New Leadership                                                     Marketing 3.0
                           Paradigm                                                      No-Conventional
                                                             Blue Ocean Strategy            Marketing
                       Spyral Dynamics
                       The 9 Disciplines
                                                          Business Model Generation        Experience
                        of a Facilitator                      Design for Growth             Economy
                        Fully Charged                          Innovators DNA             The Future of
                                                                                           Competition


                                                                                              Ending Point

                                                                        Management and
                                                                         Organization

                                                                     The Future of
  System Thinking                                                    Management
                                                                Reinventing Management
                                                                    Re-Organize for
                                                                       Resilience
                                  Strategic Alignment                Lean Thinking

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Future Competition – Model: 3 levels of Change
                     Thinking            Scenarios                Strategy and   Management and     Marketing
                  and Leadership         and Trends                Innovation     Organization    and Societing




                                                                                                                  Business
                                                                                                                  Innovation
                                                                                                                  Management
Level of Change




                                                                                                                  Business
                                                                                                                  Evolution
                                                                                                                  Management



                                                                                                                  Business
                                                                                                                  Transformation
                                                                                                                  Management




© Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
Future Competition - Process
                Step 1

           Preliminary                                                    Step 7            Step 6
             Context
             Verifies
                                                                        Full Cycle        Decisions
                                                                                              On
                                                                            on            Disciplines
                                                                        Five Areas          to Use

                  Step 2

               Map of
            Starting Point



                                                                        Step 4
                                                                                        Step 5
                Step 3                                            Preliminary
          Constraints and                                          Cycle on          Decisions on
           Opportunities                                          Three Areas        Change Level
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Strategy

                                                                        EDITOR
               RESEARCH                                                  Book
                Validation




              ESPERTS
                                                                                 ENTERPRISES
                Team
                                                                                   Consulting




                                                                                 PEOPLE
                                                                UNIVERSITIES     Coaching
                                                                  Education

© Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
Italy

           www.solitaly.org                                               www.brain-consultancy.com




                        Thanks for Your Kind Attention
      Luigi Spiga
      Business and Management Innovation Architect and Facilitator

      Founding Chair in SoL Italy – Milan                               Advisor in BRAIN – Geneve
      luigi.spiga@solitaly.org                                          luigi.spiga@brain-consultancy.com

      Skipe: luigi.spiga                                                Follow me on Twitter: @luigispiga



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Fd4 fc abstract 42

  • 1. Italy Think Different in Innovation and Change for Future Competition A new operational protocol based on several XXI Century’s Leadership and Management 2.0 and 3.0 methodologies by Luigi Spiga Business and Management Innovation Architect and Facilitator Founding Chair SoL Italy – Milan | Advisor BRAIN – Geneve March 1st, 2013. © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 2. Before starting to innovate products, services, technologies, processes and marketing, do we need to innovate THINKING, leadership, strategy, management and organization? © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 3. Albert Einstein “The world we have created in a product of our thoughts. Problems cannot be solved with the same thinking that created them” © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 4. INDEX 1.  Do we need a good reason for Changing and Innovating, because of investments and mental blocks ? 2.  Don’t you find that the World where we live today is completely different from that of only 25 years ago ? 3.  Don’t you think it is time to reinventing Management after 100 years of Scientific Management, as MIX is doing ? 4.  System Thinking and Theory U: two strong methodologies from MIT and SoL for deep change and innovation. 5.  Future Competition: an integral protocol of XXI century’s Management based on System Thinking and Theory U. © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 5. u Do we need a good reason for Changing and Innovating, because of investments and mental blocks ? © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 6. Normally we change most when we have a Burning Platform Because we are afraid to leave our Confort Zone … But © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 7. © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 8. v Don’t you find that the World where we live today is completely different from that of only 25 years ago ? © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 9. © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 10. “I think there are good reasons for suggesting that the modern age has ended. Today, many things indicate that we are going through a transitional period, when it seems that something is on the way out and something else is painfully being born. It is as if something were crumbling, decaying, and exhausting itself – while something else, still indistinct, were rising from the rubble.” Vaclav Havel © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 11. World is Changing ! Seagram building – New York 1958 §  Keep stability and order §  Less Complexity §  Rationality §  Emotional control §  Cartesian space §  Maximize efficiency §  Supply chain §  Tayloristic organization © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 12. World is Changing ! Museo Guggenheim - Bilbao – 1997 §  Flying formes, but correlated §  Network §  Dinamism §  Emergent and transitory order §  Innovation and creativity §  Contamination §  Dinamic complexity §  Imprevedibility © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 13. World is Changing ! SHAREHOLDER Complementor ENTERPRISE Supplier Customer 1.0 POWER Informative Power Organizative Power EMPLOYEES Competitor © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 14. World is Changing ! SHAREHOLDER Complementor ENTERPRISE Supplier 2.0 Customer EMPOWERMENT Competitor EMPLOYEES Governance of an ECOSYSTEM © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 15. Peter Senge : The Necessary Revolution INDUSTRIAL POST-INDUSTRIAL ERA ERA Fossil fuels energy Sole Global Production food Local Waste and waste materials No waste Standardizzation variety Diversity Maximize income Social well-being Relationships © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 16. Otto Sharmer – Society 4.0: The Matrix of Economic Evolution © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 17. Adam Kahane – How to address Challenges Approach Approach Process Type of complexity to low to high required for high complexity complexity complexity Dynamic complexity: Piece by piece System as a Systemic Cause and effect are whole distant Social complexity: Experts and Stakeholders Partecipative Actors have different Authorities views and interests Emerging complexity: Existing Emerging Creative Disruptive patterns of practice practice innovation and change Management 2.0 Art of Hosting Theory U Change Lab © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 18. Systemic Process (Five Disciplines) © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 19. Partecipative Process (Dialogue, Art of Hosting) © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 20. Creative Process (Theory U, Design Thinking) © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 21. w Don’t you think it is time to reinventing Management after 100 years of Scientific Management, as MIX is doing ? © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 22. Top Thinkers, like Peter Senge, Gary Hamel, C.K. Prahalad, Henry Mintzberg, Otto Scharmer,have written a lot in the last 5 years about : The new XXI century Management and Leadership which are necessary in a new Society and Economy Do you think the SUN is rising ? The truth change, common thinking doesn’t ! © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 23. TV Evolution 2000 1955 2010 1980 © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 24. Management Evolution B U D G E T 2001 Porter 1980 1960 2005 1980 2005 © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 25. 2.0 1.0 © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 26. Management : the technology of human accomplishment © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 27. MIX – Management Innovation Exchange Six main moonshots of Manifesto MIX: Mend the Soul Unleash Capability Foster Renewal Expand Minds Distribute Power Seek Balance © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 28. Two Management Paradigms © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 29. x System Thinking and Theory U: two strong methodologies from MIT and SoL for deep change and innovation. © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 30. Yes, but … Why not ! This is our normal sight ! Ther’are Opportunities we don’t see from our sight Ther’are Problems we don’t see from our sight © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 31. Peter Senge - System Thinking Events Patterns Systemic Structure © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 32. U Process: 1 Process, 5 Stages 1. Co-initiating: 5. Co-evolving: uncover common intent embody the new in ecosystems stop and listen to others and to that facilitate acting what life calls you to do from the whole 2. Co-sensing: 4. Co-creating: observe, observe, observe prototype the new connect with people and places in living examples to explore to sense the system from the whole the future by doing 3. Presencing: connect to the source of inspiration and will go to the place of silence and allow the inner knowing to emerge © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 33. y Future Competition: an integral protocol of XXI century’s Management based on System Thinking and Theory U. © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 34. The 4+1 levels of Innovation (LS after G. Hamel) Paradigm Theory U Innovation System Thinking Reinventing Management Model Management innovation House of Innovation Model Blue Ocean Strategy Business Model Innovation Strategic Architecture Design Thinking Product-Service Innovation Integrative Thinking Operational and Process Innovation Lean Thinking TQM - BPR © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 35. The four Levels of Responding to Change Manifest action 1. Reacting: quick fixes Process, structure 2. Redesigning: policies Thinking 3. Reframing: values, beliefs Source of energy, inspiration 4. Regenerating: sources of commitment and energy and will © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 36. Future Competition System System Protocol Environment Model “To navigate life Disciplines today, we definitely need new maps. Our old ones confuse us unendingly. These new maps are waiting for us.” Margaret Wheatley Process 5 Areas Strategy © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 37. Future Competition - Model + 200 Tools Scenarios and Trends WHERE? Marketing Thinking and Strategy and and Societing Leadership Innovation HOW WHY? WHAT? OUTSIDE? Management and Organization HOW INSIDE? © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 38. Future Competition - Model + 200 Tools Scenarios and Trends Society 4.0 The Necessary Revolution The New Age of Theory U Innovation World Changing Starting Point Strategy and Thinking Innovation Marketing and Leadership and Societing New Leadership Marketing 3.0 Paradigm No-Conventional Blue Ocean Strategy Marketing Spyral Dynamics The 9 Disciplines Business Model Generation Experience of a Facilitator Design for Growth Economy Fully Charged Innovators DNA The Future of Competition Ending Point Management and Organization The Future of System Thinking Management Reinventing Management Re-Organize for Resilience Strategic Alignment Lean Thinking © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 39. Future Competition – Model: 3 levels of Change Thinking Scenarios Strategy and Management and Marketing and Leadership and Trends Innovation Organization and Societing Business Innovation Management Level of Change Business Evolution Management Business Transformation Management © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 40. Future Competition - Process Step 1 Preliminary Step 7 Step 6 Context Verifies Full Cycle Decisions On on Disciplines Five Areas to Use Step 2 Map of Starting Point Step 4 Step 5 Step 3 Preliminary Constraints and Cycle on Decisions on Opportunities Three Areas Change Level © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 41. Strategy EDITOR RESEARCH Book Validation ESPERTS ENTERPRISES Team Consulting PEOPLE UNIVERSITIES Coaching Education © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati
  • 42. Italy www.solitaly.org www.brain-consultancy.com Thanks for Your Kind Attention Luigi Spiga Business and Management Innovation Architect and Facilitator Founding Chair in SoL Italy – Milan Advisor in BRAIN – Geneve luigi.spiga@solitaly.org luigi.spiga@brain-consultancy.com Skipe: luigi.spiga Follow me on Twitter: @luigispiga © Copyright 2012 - EXCELL - Tutti i diritti di riproduzione riservati