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IR14: Resistance and Appropriation

The genesis of Crisis Communication in Twitter:
from Witnesses to Gatewatchers
Luca Rossi, IT University of Copenhagen
Elisabetta Zurovac, University of Urbino Carlo Bo
Giovanni Boccia Artieri, University of Urbino Carlo Bo
Background and open research questions
RQ: How is Twitter used during the outbreak of
a natural disaster?
Dataset & data acquisition
Dataset:
#terremoto hashtag
May 20th from 4:00 am to 9:00 am
24121 tweets

Data acquisition:
YourTwapperkeeper
Data description

Tweets: 24121
Unique users: 11219
Retweets: 13252
Reply messages: 1819
Link to external resources: 8067
What kind of activity?

Ratio between RT and tweet increases form 0,45 during
the first hour to 0,55 in the fifth hour.
Temporal perspective
The genesis of the gatewatchers
Textual analysis
Coded Tweets 21937 Tweets

Tell: tweets with narrative content tied to personal experience and thoughts;
Information: tweets with different level of informative content;
Ask: tweets containing requests for information;
Tweet Consciousness, tweets with meta-comments on Twitter and its functions o
usages;
Explainations: tweets containing theories, hypothesis on the earthquake;
Ironic, tweets making use of irony;
Complaints, tweets complaining about the institutions and mainstream media.
Textual analysis
Coded Tweets 21937 Tweets

Tell: tweets with narrative content tied to personal experience and thoughts;
Information: tweets with different level of informative content;
Ask: tweets containing requests for information;
Tweet Consciousness, tweets with meta-comments on Twitter and its functions o
usages;
Explainations: tweets containing theories, hypothesis on the earthquake;
Ironic, tweets making use of irony;
Complaints, tweets complaining about the institutions and mainstream media.
Textual analysis
Coded Tweets 21937 Tweets

Tell: tweets with narrative content tied to personal experience and thoughts;
Information: tweets with different level of informative content;
Ask: tweets containing requests for information;
Tweet Consciousness, tweets with meta-comments on Twitter and its functions o
usages;
Assumptions: tweets containing theories, hypothesis on the earthquake;
Ironic, tweets making use of irony;
Complaints, tweets complaining about the institutions and mainstream media.
41%
28%

23%

14%

3%

0%

1%

3%

4%

5%

9%

5%

4%

0%

3%

7%

8%

6%

2%

07:00 - 08:00

2%

73%
12%

56%

06:00 - 07:00

4%

11%

05:00 - 06:00

04:00 - 05:00

Textual analysis

54%

20%
1%
Textual analysis

80%

70%

1

2

3

4

5

60%

50%

40%

30%

20%

10%

0%
prima ora

seconda ora
TELL

terza ora
INFORMATION

quarta ora
ASK

COMPLAINTS

quinta ora
Users analysis
Users analysis

Degree Centrality

Betweenness Centrality
Thank you

http://www.snsitalia.it
Luca Rossi – lucr@itu.dk
Elisabetta Zurovac – elisabetta.zurovac@uniurb.it
Giovanni Boccia Artieri – giovanni.bocciaartieri@uniurb.it

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The Genesis of Crisis Communication: from Witnesses to Gatewatchers

  • 1. IR14: Resistance and Appropriation The genesis of Crisis Communication in Twitter: from Witnesses to Gatewatchers Luca Rossi, IT University of Copenhagen Elisabetta Zurovac, University of Urbino Carlo Bo Giovanni Boccia Artieri, University of Urbino Carlo Bo
  • 2. Background and open research questions
  • 3. RQ: How is Twitter used during the outbreak of a natural disaster?
  • 4. Dataset & data acquisition Dataset: #terremoto hashtag May 20th from 4:00 am to 9:00 am 24121 tweets Data acquisition: YourTwapperkeeper
  • 5. Data description Tweets: 24121 Unique users: 11219 Retweets: 13252 Reply messages: 1819 Link to external resources: 8067
  • 6. What kind of activity? Ratio between RT and tweet increases form 0,45 during the first hour to 0,55 in the fifth hour.
  • 8. The genesis of the gatewatchers
  • 9. Textual analysis Coded Tweets 21937 Tweets Tell: tweets with narrative content tied to personal experience and thoughts; Information: tweets with different level of informative content; Ask: tweets containing requests for information; Tweet Consciousness, tweets with meta-comments on Twitter and its functions o usages; Explainations: tweets containing theories, hypothesis on the earthquake; Ironic, tweets making use of irony; Complaints, tweets complaining about the institutions and mainstream media.
  • 10. Textual analysis Coded Tweets 21937 Tweets Tell: tweets with narrative content tied to personal experience and thoughts; Information: tweets with different level of informative content; Ask: tweets containing requests for information; Tweet Consciousness, tweets with meta-comments on Twitter and its functions o usages; Explainations: tweets containing theories, hypothesis on the earthquake; Ironic, tweets making use of irony; Complaints, tweets complaining about the institutions and mainstream media.
  • 11. Textual analysis Coded Tweets 21937 Tweets Tell: tweets with narrative content tied to personal experience and thoughts; Information: tweets with different level of informative content; Ask: tweets containing requests for information; Tweet Consciousness, tweets with meta-comments on Twitter and its functions o usages; Assumptions: tweets containing theories, hypothesis on the earthquake; Ironic, tweets making use of irony; Complaints, tweets complaining about the institutions and mainstream media.
  • 12. 41% 28% 23% 14% 3% 0% 1% 3% 4% 5% 9% 5% 4% 0% 3% 7% 8% 6% 2% 07:00 - 08:00 2% 73% 12% 56% 06:00 - 07:00 4% 11% 05:00 - 06:00 04:00 - 05:00 Textual analysis 54% 20% 1%
  • 13. Textual analysis 80% 70% 1 2 3 4 5 60% 50% 40% 30% 20% 10% 0% prima ora seconda ora TELL terza ora INFORMATION quarta ora ASK COMPLAINTS quinta ora
  • 16. Thank you http://www.snsitalia.it Luca Rossi – lucr@itu.dk Elisabetta Zurovac – elisabetta.zurovac@uniurb.it Giovanni Boccia Artieri – giovanni.bocciaartieri@uniurb.it