Office 2.0

Ofﬁce 2.0
An analysis of new IT solutions
for office productivity and collaboration

Volz Innovation GmbH
August 2009

www.volzinnovation.com

Agenda

 Current situation
 Web-based solutions for office
 Web-based solutions for collaboration


Microsoft obtains 71% operating proﬁt
from the standard Desktop
Microsoft income 2008 (in Mio. US$)

35.803

25.410
Business Office Enterprise
Software (90%) Revenue
(MBD) (80%)
71%
Windows
(Client)

Revenue Op. profit
Source: Divisional reports in Microsoft annual report 2008
Comment: In parantheses ofﬁcial divisional names

Google attacks the Microsoft Desktop

Google billboards advertising (August 2009)

Source: Photo of a billboard on a highway in New York, 4 th august 2009

This is just the latest episode of the
“Ofﬁce war“
Evolution of Office offer

1979 2009

Single Office Mail Powerpoint Instant Office
apps packages Calendar (Web)mail Messenging Online
Groupware
Visicalc ('79) Lotus Lotus Microsoft Exchange ThinkFree ('05)
1-2-3 ('82) Smartsuite ('94) Office 95 Server 2000
Microsoft - Spreadsheet - Calendar Zoho Office ('05)
Multiplan ('82) - Database - Organizer OEM bundling Office Live
- Graphics of Microsoft Google Apps ('06)
Microsoft Lotus destroys Jabber/XMPP
Excel/Mac ('85) Ashon Tate Notes ('94) competition standardised Open GOO ('07)
Framework ('84) (1999-2004)
Star Division IBM buys Office 97 Microsoft
StarWriter ('85) Microsoft Lotus ('95) + Web-Mail SUN attacs On Demand
Works ('85) + Outlook Microsoft because Services ('08)
Microsoft Microsoft of “Price Dumping“- Hosted Exchange
Excel/PC ('88) Exchange ('96) for server OS - Hosted Sharepoint
- Hosted LiveMeet
Microsoft SUN buys
Word ('90) Star Division 28 versions of
OpenOffice.org
StarOffice becomes
Open Source
OpenOffice.org

Todays Ofﬁce packages contain three
fundamental functionalities
Functional groups

Office Publishing Collaboration
 Text processing  Drawing  Mail
(vector graphics)
 Spreadsheet  Calendar
 Picture editing
 Presentation (raster graphics)  Chat / Messenger
 Note taking  Layout  File and Document
(desktop publishing) Sharing
 Task management
 Web-Design  Wiki
 Database
 Forum
 Project management
 Formula

Focus of this analysis www.volzinnovation.com

Agenda

 Initial situation


Zoho online ofﬁce has richest functionality
and is installable On Premise
A comparison between Online Office applications

Google Apps ThinkFree ZOHO
 Mail / Chat  Text processing  Mail / Chat
 Calendar  Spreadsheet  Calendar
(without Macros)
 Text processing  Text processing
 Document Sharing
 Spreadsheet  Spreadsheet
(without Macros / Pivot)  Desktop applications (with Macros / Pivot)
(Java with Server-Backend)
 Presentation  Presentation
 Webpages  Document Sharing
 (Online) Forms Installable  Note taking
On Premise
 Document Sharing  Wiki
 Wiki Only On Demand  File Sharing
 Organizer

Comment: OpenGoo.org not yet production ready

Both ThinkFree and ZOHO are midsize
IT ﬁrms located in India and Asia
Online Office vendors

ThinkFree ZOHO
 Company: HaanSoft  Prior name: AdventNet, Inc.
 Headquarter: Seoul, Southkorea  Headquarter: India / USA
 Founded: 1999  Founded: 1996
 First focussed on  First focussed on
Java-based office solutions network management software
 Since 2005 Office On Demand  Since 2005 Office On Demand
 Turnover: 365 mio €  Staff: 400
 Market leader “Office“ in Korea  60.000 customers and mio of users
 Other business:  Other business:
 Asia Linux  WebNMS
 Education Software  ManageEngine


Example: ThinkFree Writer

Comment: First installation of Java-Applet takes 5 min.
Test over DSL connection unacceptable lead to response time

Example: ZOHO Writer

Comment: Pure web application
First test over DSL connection acceptable answering times, interface different from Microsoft Ofﬁce

Zoho requires comparatively few IT
resources per user
Sizing Zoho
(Example baihui.com)
 Zoho installation on baihui.com is an
On Premise installation of Zoho for
the chinese market
 Sizing: 30 server for 50.000 user,
1000 accesses per second at the
same time
 23 Grid-Server (64-Bit Intel Dual Core, 16GB,
500 GB Disk, 1 gbps NIC)
 7 simple network server for general tasks
(Load Balancer, Monitoring, ...)
 2 Switches, server twice patched
 Comparable alternatives:
 Roll out to 50.000 PC installations
 Citrix MetaFrame Presentation Server
(~30 User / Server >>> ~ 1600 Server)
Source: Sizing Zoho, comparison based on own analysis

Online Ofﬁce reduces costs while
modifying functional capability
Summary Web-based solutions for office
 Zoho is a viable alternative for most corporate users
 (So far) no full substitution for Microsoft Office
 Users need to adapt to new user interface and functionality
 Added functionality improves collaboration and reduces versioning chaos
 Chances
 Reducing costs for Office
 Simplifying deployment
 Centralising “Office“ with comparatively few hardware requirements
 Risks
 No local support office in most countries, support only in English
 Unfamiliar working environments


Agenda

 Initial situation

Comment:
The analysis is reduced
on the main providers with
documented big
deployments


Web frontends improved in the latest versions of
IBM Lotus Domino / Notes and Microsoft
Outlook / Exchange
Leading commercial providers

Lotus Domino/Notes Microsoft Exchange/Outlook
 Last release 8.5 in January 2009  Release Exchange 2010 (version 14)
in autumn 2009
 iNotes = Lotus Notes Web Access
(old name before 2003 / new name)  Adds of “Google Mail“ features
 iNotes is a simple/reduced version of  Conversation View
the Notes Desktop Software (summary of mail threads)
 Parallel service to installed Desktop  Extended storage space per user
clients possible (up to 25 GB)
 Functionality (iNotes 8.5)  Unified communications
(integration chat and mail)
 Mail
 Calendar
 Functionality (Exchange 2010)
 To-do list  Mail
 Contacts
 Shared Calendar
 Note taking
 18.8.09: Exchange 2010 Release
Candidate freely available for testing

Lotus iNotes 8.5 = Domino Web Access


Outlook Web Access in Exchange 2010


Squirrelmail and HORDE are established
Open Source webmail alternatives
Established Open Source webmail alternatives

HORDE / IMP Squirrelmail
 Well known deployment:  Well known deployment:
1.65 Mio. webmail users 35.000 mail users
(ISP SAPO, Portugal) (University HEC, Montreal)

 Sizing
 Architecture:
 11 webmail+imap proxy servers IMAP, SMTP, LDAP, Cyrus, SquirrelMail
 2 MySQL servers  Sizing
 6 Dovecot IMAP servers
(dual 3.0GHz Xeon P4, 4GB RAM)
 11 IBM x305/x335 servers
 IBM FAST 700 SAN (storage)

Numerous ISP replace Notes/Exchange
through Yahoo!Zimbra and Open-Xchange
Open Source solutions for groupware provider

Yahoo! Zimbra Open-Xchange
 Focus: large corporation for companies  Focus: hosting providers / ISP
 Zimbra offers commercial version and  Open-Xchange offers commercial
maintains Open Source version version and maintains Open Source
version
 Company Zimbra by Yahoo! bought
out for 310 mio $ in year 2007  Financial situation:
 Today: only sizable enterprise-oriented  2007: 1.7 mio € cumulated loss
division of Yahoo!
 2008: increase of 12 mio € venture
 March 2009: 40 mio paying users capital in total
 Known customers:  Known customers:
 Raytheon  1&1
 Banco Promeica  Versatel (1.3 mio users)


Yahoo Zimbra!


Open-Xchange


ZOHO also supports collaboration within
corporations
Webmail Calendar

Task management Note taking


Another alternative is expected to be
released next year by Cisco: PostPath
PostPath acquisition through Cisco

Source: www.postpath.com (access 21th august 2009)

XMPP ( Jabber) allows to build an own
secure chat infrastructure
Chat / Messaging with XMPP (Jabber)
 Standard XMPP (Jabber) established in 1999 – 2004
 Numerous freely available Jabber servers
(part of every Linux distribution)
 Secure communication adjustable to own
requirements
 Transport encoding client / server and server / server
over SSL/TLS is possible, additionally possible end-to-
end security with PGP
 Highly scalable free messaging bus, known use as
ESB, for voice over IP, video chat ...

Web 2.0 forms the new image of
collaboration software
Summary
 5 commercial software providers offer alternatives for groupware
 Domino/Notes and Exchange/Outlook currently leading providers
 updated their offer to meet competitors functionalities
 particulary responded to challenges by On Demand providers
 Zoho/Open-Xchange/Zimbra successfully penetrate market
 Provider selection is only possible with detailed requirements and elaborated
business case
 Chances
 Reducing costs for groupware licences
 Risks
 Difficult migration paths between providers


Get in touch to discuss!

Dr. Raphael Volz
Volz Innovation GmbH

Phone: +49 177 / 73 71 137
Mail: rv@volzinnovation.com


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