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Successful Product Development
               From Idea to Implementation




Friday, 8 March 13
Friday, 8 March 13
We develop products &
                     take them to market.
                     We research, create, develop, test and deliver products to market.

                     85% of all products to market in 10 years;
                     Research underpins this performance




Friday, 8 March 13
Friday, 8 March 13
Common Skills we apply through the delivery of all of our work



                       Research                                  Develop                                     Manage




                     Product & Service        Brand & Graphic              Life CycleThinking             Business/Commercial


                                                The areas we actively integrate in our workflow




Friday, 8 March 13
Friday, 8 March 13
The Environment         Raw materials & energy
   SYSTEM UNDER ANALYSIS




                                                                        agement




                                                            Waste Man
                           Emissions to air, land & water




Friday, 8 March 13
Product Development Process

          a life cycle perspective
          The product development process as illustrated through
          the life cycle of a native Kauri tree

          Kauri forests are among the most ancient in the world. The antecedents of the
          kauri appeared during the Jurassic period (between 190 and 135 million years
          ago). Although the kauri is among the most ancient trees in the world, it has
          developed a unique niche in the fores




         research                                         idea                                            prototype                          production                      to market                                         in market
         seed                                             developed seed                                  seedling                           sapling                         ricker                                            mature kauri
          The seed of the magestic Kauri is dispersed     If the seed finds itself in dry but cool         As a seedling they will develop    The young sapling bristles      After 50 years or more the trees will reach the   The final size of a Kauri is often
          after pollination by the wind travelling a      conditions and isn’t deposited too              oblong shaped green or reddish     up a and grows a spiky          forest canopy. The tree will slow it’s upward     determined by it’s conditions, but can
          distance of up to 1.5 km before settling        deeply or eaten by insects or birdlife it       borwn leaves quickly dependnig     coat developing at a rate of    streak and start to broaden and develop           grow upwards of
          ideally in the cool moist foliage under the     will germinate and shed it’s coat after         on how much direct sunlight they   approximately 10-25cm a year.   the iconic crown it is well known for. During     30-40 metres high and several metres
          Manuka tree. The Kauri seeds special            35 days. Kauri seeds have bee known             are exposed too.                                                   this time it will also start to shed the lower    wide. Kauri can survive for thousands of
          wing like form helps to carry it far from the   to develop on fallen trees or even in the                                                                          branches in a process called abscission           years the oldest in New Zealand being
          parent tree allowing it to grow gradually and   litter at the base of the parent tree, a very                                                                      leaving the trunk free of knots to become         estimated at between
          broaden over decades.(Stewart, Kauri, 2008)     hardy habitat.                                                                                                     what’s known as ‘poles’ or ‘rickers’.             1200-1500 years.




Friday, 8 March 13
Product    Service



                           System


Friday, 8 March 13
The product system
                     Defines all the important aspects of the product

                     1. What is the ‘Core Function’ of the product?
                     2. Who is in the Value Chain & what motivates them?
                     4. What is the Products Life Cycle?
                     5. How does the Value Chain interact with it?
                     6. Define and Prioritise the Requirements




Friday, 8 March 13
R esearch
                                                   Pro
                                                       d    uc
                             in




                         a




                                                             tL
                       Ch




                                                                 ife
                     Value




                                                                  -Cycle
                                   Product
                                   System

                                  Re
                                       q u i re m e n t s




Friday, 8 March 13
Influencer


                              Stakeholder


                                                                  Pro
                                                                      du
                                              a in                       c




                                                                          tL
                                        Ch
                     Customer




                                                                             ife
                                      Value




                                                                              -Cycle
                                                      Product
                                                      System
                       User


                                                 Re
                                                      q u ire m e n t s




Friday, 8 March 13
Pro
                                                                du
                                     in                            c




                                 a




                                                                    tL
                              Ch




                                                                       ife
                            Value




                                                                        -Cycle
                                               Product
                                               System



                                          Re
                                               q u i re m e n t s

                                                                              Core
                     User                                                    Function



                                                Technical



Friday, 8 March 13
Production
                                                             Distribution




                                                     Pro                     Retail
                                                         d   uc
                              in




                          a




                                                              tL
                       Ch




                                                                  ife
                     Value




                                                                   -Cycle
                                        Product                                       Use
                                        System



                                   Re
                                                       nts
                                                                            End-Of-Life
                                        q u i re m   e




Friday, 8 March 13
our framework
                     Our work has evolved from a series of frameworks covering individual disciplines to a unified
                     development structure.

                     not a prescriptive process for development;
                     a descriptive framework to deliver consistently.




Friday, 8 March 13
Discovery                         PDS                             Concept              Embodiment/Detail                              Commercialisation



                      PDS RESEARCH                                                        TECHNICAL DEVELOPMENT                                          COMMERCIALISATION


                           R&D Strategy                                                      Research & Development                                            Product Evaluation
                      Opportunity & Business Case                                                 Develop Core Products                                    Product Assessed by Distributors
                                                             Secure Early                                                              Tech
                                                              Distributor                                                             Transfer
                      Foundation Research                    Approach prospective                     Certification                  Commercialisation            Product Trial
                      Initial Research Investigation         distributors & present          Product Certification & Accreditation     Entry Phase       Product Trial carried out by Distributor
                                                             vision for early buy in


                                                                                                                                                              License Agreements
                                                                                                                                                               HoA & Supply Agreements



                                                                                                                                                                   Tech Transfer
                                                                                                                                                            Transfer of Assets to Distributor




                       Pitch Presentation                                                           Principal Design                                             Market Release
                       Create Sales Presentation                                                 Product Range & Technology                                         Product Launch




Friday, 8 March 13
Friday, 8 March 13
Friday, 8 March 13
Friday, 8 March 13
TASK SEQUENCE




                                     Planning                                            Research                                                                                                                                    Communicate
                                     PLAN & CLARIFY                                      RESEARCH                                         SPECIFY                                            SCOPE                                   COMMUNICATE

                                     Into the industry product context and market        Technical                                        Should define the following:                        Plan                                    Present
                                     conditions that drive sales in the product
                                                                                         Define technical performance requirements
                                     category. This is deliberately broad to establish                                                    Goals                                              Cost                                    Discuss
                                                                                         and other technical factors such as Standards.
                                     connections between the consumer, the
                                     product, the market and the distribution and                                                         Range
                                     sale of the product.
                                                                                         Consumer                                                                                            Resource                                Assess
                                                                                         Define the consumer and market trends to
                                     The Project                                         understand where the product category is         Performance                                        Risk                                    Review
                                                                                         moving and identify design opportunities.
                                     The Product                                                                                          Programme                                          Payback                                 Conclusions
                                                                                         Economic
                                     The Company                                         Define the price points and margins along with    Product Strategy                                                                           Decision
                                                                                         other economic factors.

                                     The Market                                                                                           Market Strategy
                                                                                         Environmental
                                                                                         Define product sustainability in the context of
                                     The Consumer                                        the product category using initial tool sets.
                     DELIVERABLES




                                     CLARIFICATION                                       RESEARCH                                         DEFINITION                                         SCOPE                                   COMMUNICATION

                                     Defined Project and its Objectives.                  Define Customer Requirements.                     Set Design Goals/Objectives.                       Project plan.                           Present the Documented PDS for review.
                                     Define and outline the Product, Service, or          Define Technical Requirements.                    Define intended product item/range.                 Risk Assessment and Management.         Management review and clarification.
                                     System.                                             Define Intended markets, investigate drivers      Set Performance Goals.                             Financial Assessment (ROI, IRR, NPV).   Assessment of the project viability. v
                                     Detail Company Specific Information.                 and product positioning.                         Set Technical Targets.                             Resource Requirements.                  Decision to proceed, request further
                                     Define the Markets.                                  Investigate competing product price points,      Define testing & development programme.             Provisional Costing.                    information or to stop.
                                     Identify the primary consumers/users.               performance levels and general attributes.       Define Product Life Cycle/Product System in
                                                                                         Document Resource and/or material and            relation to user groups.
                                                                                         production factors.                              Define Product Functional Unit.
                                                                                         Investigate Intellectual Property landscape.     Define Product implementation strategy.
                                                                                         Investigate distribution and Supply Chain        Define the proposed market entry strategy.
                                                                                         aspects.                                         Establish enviornmental characteristics/targets.
                                                                                         Investigate Environmental Aspects and
                                                                                         Impacts.
                                                                                         Research relevant standards and compliance
                                                                                         issues for target markets.




Friday, 8 March 13
TASK SEQUENCE




                           Planning                                            Research                                                                                                                                    Communicate
                           PLAN & CLARIFY                                      RESEARCH                                         SPECIFY                                            SCOPE                                   COMMUNICATE

                           Into the industry product context and market        Technical                                        Should define the following:                        Plan                                    Present
                           conditions that drive sales in the product
                                                                               Define technical performance requirements
                           category. This is deliberately broad to establish                                                    Goals                                              Cost                                    Discuss
                                                                               and other technical factors such as Standards.
                           connections between the consumer, the
                           product, the market and the distribution and                                                         Range
                           sale of the product.
                                                                               Consumer                                                                                            Resource                                Assess
                                                                               Define the consumer and market trends to
                           The Project                                         understand where the product category is         Performance                                        Risk                                    Review
                                                                               moving and identify design opportunities.
                           The Product                                                                                          Programme                                          Payback                                 Conclusions
                                                                               Economic
                           The Company                                         Define the price points and margins along with    Product Strategy                                                                           Decision
                                                                               other economic factors.

                           The Market                                                                                           Market Strategy
                                                                               Environmental
                                                                               Define product sustainability in the context of
                           The Consumer                                        the product category using initial tool sets.
           DELIVERABLES




                           CLARIFICATION                                       RESEARCH                                         DEFINITION                                         SCOPE                                   COMMUNICATION

                           Defined Project and its Objectives.                  Define Customer Requirements.                     Set Design Goals/Objectives.                       Project plan.                           Present the Documented PDS for review.
                           Define and outline the Product, Service, or          Define Technical Requirements.                    Define intended product item/range.                 Risk Assessment and Management.         Management review and clarification.
                           System.                                             Define Intended markets, investigate drivers      Set Performance Goals.                             Financial Assessment (ROI, IRR, NPV).   Assessment of the project viability. v
                           Detail Company Specific Information.                 and product positioning.                         Set Technical Targets.                             Resource Requirements.                  Decision to proceed, request further
                           Define the Markets.                                  Investigate competing product price points,      Define testing & development programme.             Provisional Costing.                    information or to stop.
                           Identify the primary consumers/users.               performance levels and general attributes.       Define Product Life Cycle/Product System in
                                                                               Document Resource and/or material and            relation to user groups.
                                                                               production factors.                              Define Product Functional Unit.
                                                                               Investigate Intellectual Property landscape.     Define Product implementation strategy.
                                                                               Investigate distribution and Supply Chain        Define the proposed market entry strategy.
                                                                               aspects.                                         Establish enviornmental characteristics/targets.
                                                                               Investigate Environmental Aspects and
                                                                               Impacts.
                                                                               Research relevant standards and compliance
                                                                               issues for target markets.




Friday, 8 March 13
Friday, 8 March 13
Friday, 8 March 13
Friday, 8 March 13
The challenge
                     How do you
                     Identify & Develop
                     a winning product?
                     (Before you have done it)




Friday, 8 March 13
Ingredients of Success




                     Raw materials              Process                      Timing
                     (Your Resources)   (Your Structure & Sequence)   (Decisions & Execution)




Friday, 8 March 13
Observation is Free
                      A few things falling into line at the right time.
                      Trends & changes can be observed.
                      By you !




Friday, 8 March 13
Get into Place




Friday, 8 March 13
Be Original




Friday, 8 March 13
My Ideas better than yours
                      Ideas are like possessions
                      Idea’s are a battleground for Ego’s
                      Where objectivity has no place
                      and yet.
                      Objective decision making is central to our
                      ability to develop products successfully.

Friday, 8 March 13
Depth of Field
              Don’t take a narrow field of view,
             take a broad view of as much as
                                      possible




Friday, 8 March 13
Broad not Deep
                      You need to have a deep depth of field

                      Forgo the narrow, macro view

                      Relationships between things are important
                      Project, people, structure, consumer, gatekeeper, life
                      cycle, packaging, distribution, risk, standards,
                      compliance




Friday, 8 March 13
Degree of Change




                                        Scope
                      Research Base

Friday, 8 March 13
Down the garden path
                      Is this a good idea? (decide for yourself)

                      You can’t validate an idea before you have developed it

                      Base your judgement off your hard earned
                      understanding

                      You’ll never have all the information, so get off the fence.




Friday, 8 March 13
Lead or be Led
         Moving from being led to leading is
                  challenging. Build up to it.




Friday, 8 March 13
Customer Experience


                      Customer
                     Experience
     It is about being resourceful, doing
             more with less, and thinking
                               differently




Friday, 8 March 13
It Starts with your team
                      To most companies developing products is not their
                      core business;

                      If it was, it would be everyones concern, not just the
                      R&D teams;

                      Bringing all the disciplines together enables you to
                      deliver a cohesive, unified product to market.




Friday, 8 March 13
Need for Speed
                      You increase your speed

                      If your teams integrated, they understand & are thinking
                      about it;
                      No lengthy handoffs,   3rd   party briefings,
                      miscommunication;

                      It collapses the existing linear process into a concurrent
                      & more dynamic process.




Friday, 8 March 13
Feeling it on the inside
                      If you don’t have it, how can you expect someone else
                      to?

                      Look to create internal momentum & motivation
                      Your team needs to have the self confidence to feel
                      successful

                      Make sure your project is built to succeed and your
                      team believes it.




Friday, 8 March 13
No.8 Wire

                        No.8 Wire
          It is about being resourceful, doing
                  more with less, and thinking
                                    differently




Friday, 8 March 13

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Successful Product Development by Timothy Allan

  • 1. Successful Product Development From Idea to Implementation Friday, 8 March 13
  • 3. We develop products & take them to market. We research, create, develop, test and deliver products to market. 85% of all products to market in 10 years; Research underpins this performance Friday, 8 March 13
  • 5. Common Skills we apply through the delivery of all of our work Research Develop Manage Product & Service Brand & Graphic Life CycleThinking Business/Commercial The areas we actively integrate in our workflow Friday, 8 March 13
  • 7. The Environment Raw materials & energy SYSTEM UNDER ANALYSIS agement Waste Man Emissions to air, land & water Friday, 8 March 13
  • 8. Product Development Process a life cycle perspective The product development process as illustrated through the life cycle of a native Kauri tree Kauri forests are among the most ancient in the world. The antecedents of the kauri appeared during the Jurassic period (between 190 and 135 million years ago). Although the kauri is among the most ancient trees in the world, it has developed a unique niche in the fores research idea prototype production to market in market seed developed seed seedling sapling ricker mature kauri The seed of the magestic Kauri is dispersed If the seed finds itself in dry but cool As a seedling they will develop The young sapling bristles After 50 years or more the trees will reach the The final size of a Kauri is often after pollination by the wind travelling a conditions and isn’t deposited too oblong shaped green or reddish up a and grows a spiky forest canopy. The tree will slow it’s upward determined by it’s conditions, but can distance of up to 1.5 km before settling deeply or eaten by insects or birdlife it borwn leaves quickly dependnig coat developing at a rate of streak and start to broaden and develop grow upwards of ideally in the cool moist foliage under the will germinate and shed it’s coat after on how much direct sunlight they approximately 10-25cm a year. the iconic crown it is well known for. During 30-40 metres high and several metres Manuka tree. The Kauri seeds special 35 days. Kauri seeds have bee known are exposed too. this time it will also start to shed the lower wide. Kauri can survive for thousands of wing like form helps to carry it far from the to develop on fallen trees or even in the branches in a process called abscission years the oldest in New Zealand being parent tree allowing it to grow gradually and litter at the base of the parent tree, a very leaving the trunk free of knots to become estimated at between broaden over decades.(Stewart, Kauri, 2008) hardy habitat. what’s known as ‘poles’ or ‘rickers’. 1200-1500 years. Friday, 8 March 13
  • 9. Product Service System Friday, 8 March 13
  • 10. The product system Defines all the important aspects of the product 1. What is the ‘Core Function’ of the product? 2. Who is in the Value Chain & what motivates them? 4. What is the Products Life Cycle? 5. How does the Value Chain interact with it? 6. Define and Prioritise the Requirements Friday, 8 March 13
  • 11. R esearch Pro d uc in a tL Ch ife Value -Cycle Product System Re q u i re m e n t s Friday, 8 March 13
  • 12. Influencer Stakeholder Pro du a in c tL Ch Customer ife Value -Cycle Product System User Re q u ire m e n t s Friday, 8 March 13
  • 13. Pro du in c a tL Ch ife Value -Cycle Product System Re q u i re m e n t s Core User Function Technical Friday, 8 March 13
  • 14. Production Distribution Pro Retail d uc in a tL Ch ife Value -Cycle Product Use System Re nts End-Of-Life q u i re m e Friday, 8 March 13
  • 15. our framework Our work has evolved from a series of frameworks covering individual disciplines to a unified development structure. not a prescriptive process for development; a descriptive framework to deliver consistently. Friday, 8 March 13
  • 16. Discovery PDS Concept Embodiment/Detail Commercialisation PDS RESEARCH TECHNICAL DEVELOPMENT COMMERCIALISATION R&D Strategy Research & Development Product Evaluation Opportunity & Business Case Develop Core Products Product Assessed by Distributors Secure Early Tech Distributor Transfer Foundation Research Approach prospective Certification Commercialisation Product Trial Initial Research Investigation distributors & present Product Certification & Accreditation Entry Phase Product Trial carried out by Distributor vision for early buy in License Agreements HoA & Supply Agreements Tech Transfer Transfer of Assets to Distributor Pitch Presentation Principal Design Market Release Create Sales Presentation Product Range & Technology Product Launch Friday, 8 March 13
  • 20. TASK SEQUENCE Planning Research Communicate PLAN & CLARIFY RESEARCH SPECIFY SCOPE COMMUNICATE Into the industry product context and market Technical Should define the following: Plan Present conditions that drive sales in the product Define technical performance requirements category. This is deliberately broad to establish Goals Cost Discuss and other technical factors such as Standards. connections between the consumer, the product, the market and the distribution and Range sale of the product. Consumer Resource Assess Define the consumer and market trends to The Project understand where the product category is Performance Risk Review moving and identify design opportunities. The Product Programme Payback Conclusions Economic The Company Define the price points and margins along with Product Strategy Decision other economic factors. The Market Market Strategy Environmental Define product sustainability in the context of The Consumer the product category using initial tool sets. DELIVERABLES CLARIFICATION RESEARCH DEFINITION SCOPE COMMUNICATION Defined Project and its Objectives. Define Customer Requirements. Set Design Goals/Objectives. Project plan. Present the Documented PDS for review. Define and outline the Product, Service, or Define Technical Requirements. Define intended product item/range. Risk Assessment and Management. Management review and clarification. System. Define Intended markets, investigate drivers Set Performance Goals. Financial Assessment (ROI, IRR, NPV). Assessment of the project viability. v Detail Company Specific Information. and product positioning. Set Technical Targets. Resource Requirements. Decision to proceed, request further Define the Markets. Investigate competing product price points, Define testing & development programme. Provisional Costing. information or to stop. Identify the primary consumers/users. performance levels and general attributes. Define Product Life Cycle/Product System in Document Resource and/or material and relation to user groups. production factors. Define Product Functional Unit. Investigate Intellectual Property landscape. Define Product implementation strategy. Investigate distribution and Supply Chain Define the proposed market entry strategy. aspects. Establish enviornmental characteristics/targets. Investigate Environmental Aspects and Impacts. Research relevant standards and compliance issues for target markets. Friday, 8 March 13
  • 21. TASK SEQUENCE Planning Research Communicate PLAN & CLARIFY RESEARCH SPECIFY SCOPE COMMUNICATE Into the industry product context and market Technical Should define the following: Plan Present conditions that drive sales in the product Define technical performance requirements category. This is deliberately broad to establish Goals Cost Discuss and other technical factors such as Standards. connections between the consumer, the product, the market and the distribution and Range sale of the product. Consumer Resource Assess Define the consumer and market trends to The Project understand where the product category is Performance Risk Review moving and identify design opportunities. The Product Programme Payback Conclusions Economic The Company Define the price points and margins along with Product Strategy Decision other economic factors. The Market Market Strategy Environmental Define product sustainability in the context of The Consumer the product category using initial tool sets. DELIVERABLES CLARIFICATION RESEARCH DEFINITION SCOPE COMMUNICATION Defined Project and its Objectives. Define Customer Requirements. Set Design Goals/Objectives. Project plan. Present the Documented PDS for review. Define and outline the Product, Service, or Define Technical Requirements. Define intended product item/range. Risk Assessment and Management. Management review and clarification. System. Define Intended markets, investigate drivers Set Performance Goals. Financial Assessment (ROI, IRR, NPV). Assessment of the project viability. v Detail Company Specific Information. and product positioning. Set Technical Targets. Resource Requirements. Decision to proceed, request further Define the Markets. Investigate competing product price points, Define testing & development programme. Provisional Costing. information or to stop. Identify the primary consumers/users. performance levels and general attributes. Define Product Life Cycle/Product System in Document Resource and/or material and relation to user groups. production factors. Define Product Functional Unit. Investigate Intellectual Property landscape. Define Product implementation strategy. Investigate distribution and Supply Chain Define the proposed market entry strategy. aspects. Establish enviornmental characteristics/targets. Investigate Environmental Aspects and Impacts. Research relevant standards and compliance issues for target markets. Friday, 8 March 13
  • 25. The challenge How do you Identify & Develop a winning product? (Before you have done it) Friday, 8 March 13
  • 26. Ingredients of Success Raw materials Process Timing (Your Resources) (Your Structure & Sequence) (Decisions & Execution) Friday, 8 March 13
  • 27. Observation is Free A few things falling into line at the right time. Trends & changes can be observed. By you ! Friday, 8 March 13
  • 30. My Ideas better than yours Ideas are like possessions Idea’s are a battleground for Ego’s Where objectivity has no place and yet. Objective decision making is central to our ability to develop products successfully. Friday, 8 March 13
  • 31. Depth of Field Don’t take a narrow field of view, take a broad view of as much as possible Friday, 8 March 13
  • 32. Broad not Deep You need to have a deep depth of field Forgo the narrow, macro view Relationships between things are important Project, people, structure, consumer, gatekeeper, life cycle, packaging, distribution, risk, standards, compliance Friday, 8 March 13
  • 33. Degree of Change Scope Research Base Friday, 8 March 13
  • 34. Down the garden path Is this a good idea? (decide for yourself) You can’t validate an idea before you have developed it Base your judgement off your hard earned understanding You’ll never have all the information, so get off the fence. Friday, 8 March 13
  • 35. Lead or be Led Moving from being led to leading is challenging. Build up to it. Friday, 8 March 13
  • 36. Customer Experience Customer Experience It is about being resourceful, doing more with less, and thinking differently Friday, 8 March 13
  • 37. It Starts with your team To most companies developing products is not their core business; If it was, it would be everyones concern, not just the R&D teams; Bringing all the disciplines together enables you to deliver a cohesive, unified product to market. Friday, 8 March 13
  • 38. Need for Speed You increase your speed If your teams integrated, they understand & are thinking about it; No lengthy handoffs, 3rd party briefings, miscommunication; It collapses the existing linear process into a concurrent & more dynamic process. Friday, 8 March 13
  • 39. Feeling it on the inside If you don’t have it, how can you expect someone else to? Look to create internal momentum & motivation Your team needs to have the self confidence to feel successful Make sure your project is built to succeed and your team believes it. Friday, 8 March 13
  • 40. No.8 Wire No.8 Wire It is about being resourceful, doing more with less, and thinking differently Friday, 8 March 13