More Information on who we are and what we can do for you.

1. COMPANY PROFILE
Background
LMW Hegney was formed as the result of a joint venture between two longstanding property
valuation and consultancy companies comprising of east coast firm Landmark White Limited
(LMW Group) and Western Australian based firm Hegney Property Valuations (Hegney
Property Group).
By bringing together each company’s existing resources of a combined 16 offices and 215
property professionals nationwide, this amalgamation provides our clients with:
 National representation, giving a greater geographical servicing capability
 A true level of consistency of product in valuation reporting and service standards
 Maximising of the strength of our combined experience and market knowledge.
Both of the original company brands of LMW and Hegney have operated in the valuation
industry in their own right with a combined total of 35 years and share the same core values
in offering leading expertise in valuation, property consultancy, buyer’s advocacy and research
within both the residential and commercial markets of Australia.
LMW Hegney understands the complexities involved in the provision of quality valuation advice
and consistent and reliable risk profiling. Our “principle based” focus on our businesses allows
us to implement processes that are understood and adopted by our valuers to ensure we
exceed client expectations.
LMW Hegney has developed a unique software solution whereby all data from every valuation
we undertake in each suburb is collated into a centralised database. Importantly, this
information is incorporated into our day-to-day operations ensuring consistency through
‘benchmarking’ of important property information for use by our staff. This arms our valuers
with live access and prompts comments for any issues that exceed the LMW Hegney
parameters together with management review.
Each of our residential valuers primarily operate in the same region each day and have
developed a strong familiarity of all aspects of property values and market issues specific to
that local area. Similarly, our commercial team of valuers each have their areas of skill and
speciality in relation to property types and field categories. This approach provides our clients
with expert knowledge and an acute awareness of values and market activity resulting in an
accurate assessment.
Liability limited by a scheme approved under Professional Standards Legislation

2. Importantly, we operate with great flexibility and total independence with our service
providing comprehensive unbiased property advice and valuations on most property types
throughout Australia.
National Representation
LMW Hegney currently has a network of 16 offices located throughout capital cities and
regional Australia with full service representation in the states of:
 New South Wales
 Victoria
 Queensland
 South Australia
 Western Australia
 South Australia
Ongoing expansion of further franchise offices is part of our overall development strategy and
these opportunities will be carefully selected in order to maintain our key objectives for this
growth, being:
 All LMW Hegney offices must share our company vision, business philosophy and
strategic objectives;
 Display 100 per cent commitment in adhering to LMW Hegney policy, procedures and
valuation processes. All LMW Hegney personnel must comply with professional
industry standards, codes of conduct and at all times act with the utmost integrity and
in our client’s best interests.
Key national contacts within LMW Hegney are:
West Coast & Central States of Australia East Coast States of Australia
Mr Nathan King – Director LMW Hegney Mr Glen Coonan – Director LMW Hegney
Phone: (08) 9489 9489 or 0416 082 499 Phone: 0419 178 302
Email: nathan.king@lmwhegney.com.au Email: glen.coonan@lmwhegney.com.au
As our finance clients have many varied and specific needs, we provide the choice of contact
option to either outsource valuation requests to the individual LMW Hegney offices or
alternatively, deal with just one main central point of contact who will act as a national
distribution point on their behalf.
Core Business
The core business of LMW Hegney is to provide quality accurate property valuations and
independent property advice based on sound principles and objectives.
The structure of the LMW Hegney national brand allows a number of key advantages:

3.  Importantly, our chosen business model retains local market knowledge and ownership
within each office which we consider critical for the successful operation of any
business.
 LMW Hegney controls all offices through IT and valuation solutions to ensure that
consistency and quality of product and processes are delivered to all clients.
 We operate with purpose-built calculation models and benchmarking processes which
allow transparency – we consider these are a vital risk management component of our
operation.
In addition to valuations, our company has developed longstanding associations with the
major banks and lending institutions in providing them with property information and advice to
guide them with their lending decisions and risk assessments.
LMW Hegney offer consultancy and advisory services tailored to the individual requirements of
our clients. With an added focus on research and data analysis, we are well placed to
undertake research projects of varied scopes to assist clients in their strategic property
decisions.
The following flow chart provides an overview of our LMW Hegney company structure:
LandMark White Ltd HPG Nominees Pty Ltd
HPG Nominees Pty Ltd
LMW Group Ltd HPG Nominees Pty Ltd
as as
Master Franchisor Master Franchisor
Latrobe Holdings Pty Ltd Valuations Pty Ltd
LMW Residential Pty Ltd Perth Office Mandurah Office
as as Franchisee as Franchisee
Franchisee
Southpoint Nominees Bekenstein Pty Ltd
Pty Ltd Albany Office
South West Office as Franchisee
as Franchisee
Val Group Pty Ltd
Adelaide Office
as Franchisee

4. The franchisees are individual entities providing valuation and property advice through their
own entity, however they trade as LMW Hegney through the Franchise agreement which
assigns certain obligations on them for the right to use the LMW Hegney brand.
We have specifically chosen to adopt a franchise model as it maintains ‘on the ground’
ownership and management which provides a strong framework to ensure a focus on common
goals and utilises unified systems to deliver a consistent national product to clients.
The Board of LMW Hegney has been intentionally structured to incorporate four National
Directors comprising two representatives each from the Landmark White Group and Hegney
Property Group. This balance ensures decisions can be made efficiently and benefits all LMW
Hegney national offices and gives the best outcome for our clients.
The National Directors of LMW Hegney include Nathan King, Rod Davidson, Glen Coonan and
Brad Piltz. In addition each network or franchise offices has localised Directors to ensure
smooth operation of each office.
Our Services
As one of Australia’s leading valuation companies we offer market expertise in both residential
and commercial market sectors. LMW Hegney offers the following services:
 Valuations – Residential and Commercial
 Property advisory and consultancy
 Research and market analysis
Our valuers are fully independent with no vested interest in the properties they value. A
valuation report is a professional and legal assessment of the value of the property and the
reports are prepared for many different purposes including but not limited to:
 Mortgage security/refinancing (LMW Hegney valuations are accepted by
all major financial institutions)
 Pre purchase and pre sale, setting reserve pre auction
 Divorce, family/partnership settlement
 Insurance replacement cost assessment
 Capital gains tax calculations
 Stamp duty when transferring property ownership
 Estate/probate proceedings
 Rental determination, insurance
 Portfolio reviews, self-managed superannuation
 Current or retrospective market value
 Litigation, legal disputes
LMW Hegney valuers are Certified Practising Valuers (who are members of the Australian
Property Institute). The valuer will conduct a full inspection (both internal and external) of the
nominated property, undertake thorough research and analysis of the local market and
provide a detailed report providing all relevant information on the subject property and
commentary on any issues deemed to affect the current market value of the property.

5. Service Standards
LMW Hegney operates within a company mantra built on service to clients, industry integrity
and striving for perfection in valuation standards. This mantra is built on the following
components:
 Quality and Risk
Our belief is that quality of service and product is a direct result of the combination of
competent staff, ongoing training and investing in technology which provides us with
critical information throughout the valuation process to ensure all aspects are well
considered and limitations explained. We have developed these systems with the
philosophy that our client’s risk is our risk. Risk management is an integral
component of our operation and we take a structured approach to managing and
auditing risk at all levels.
 Improved Accuracy
The LMW Hegney system benchmarks both historical and current data to provide our
valuation staff with additional information to ensure the highest level of accuracy.
Our IT platform was created largely as a result of seeking feedback from our clients,
listening to their individual needs and implementing functions that deliver what they
require. Our system facilitates regular auditing of each valuation and allows for the
ongoing development and improvement of our valuation practices.
 Streamlined Processes
Our systems of operation incorporate compliance checks to minimise enquiries post-
despatch of valuation reports. Our reports exceed traditional valuation report
requirements for ‘evidence to value logic’ and ‘risk profiling’ to ensure that our client
is provided with a clear understanding of the property being valued. We continue to
invest heavily in better, faster and smarter technology solutions.
 Turnaround Times
We work on the premise that turnaround times are minimised through correct
resourcing, specialisation of valuation types or geographical location combined with
streamlined processes. These factors all work to create an efficient workflow and
minimise turnaround times.
 Product Mix
LMW Hegney is resourced to provide all levels of valuation services including desktop
and kerbside assessments, standard (‘Property Pro’) finance reports and
comprehensive full valuation reports. In addition to the mainstream valuation
services, we also operate a buyer’s advocacy service, property consultancy/advisory
and research division. In recognition of our independence and market expertise, our
company and subsidiaries are regularly invited to provide property comment to the
media and present as keynote property speaker at many various industry events.

6.  Cost Efficiencies
Our company has a strong commitment and history in investing significant capital,
time and resources into the development of cutting edge technology to better service
our clients and the valuation industry as a whole. This focus has allowed us to
provide a cost efficient service that does not sacrifice quality or due diligence in the
process. Importantly, we have developed these systems as a direct result of our own
research in identifying the needs of our clients. This has provided us with a deep
level of understanding and confidence in these systems and the direct benefits that
they offer.
Capability and Experience
LMW Hegney is dedicated to ensuring that our systems, technology and practices are
continually at the forefront of the valuation industry. We understand that our staff require the
best possible resources in order to deliver to our client’s expectations. Throughout our
company’s evolution, we have continued to expand our range of property services to reflect
the changing needs of clients. We take our client relationships very seriously with our focus
being to grow these relationships and maintain longstanding associations with them.
We are very selective when recruiting our valuation staff and carefully consider each
individuals level of experience, property expertise and customer focus. The combined
companies in forming LMW Hegney are both well established valuation firms who have an
enviable track record of sound business acumen and a respected reputation based on integrity
and ethical practice.
What Sets Us Apart – Why Use LMW Hegney?
Most valuation firms offer similar products and services, however our unique focus on analysis
in our quality control systems, our principle based approach to risk profiling and controlled
expansion are key points of difference that allow us to differentiate ourselves in the
marketplace. We are passionate about what we do and how we do it, always striving for
improvement and personal growth both as people and property professionals.
Care is taken in our staff selection and our focus is to engage service orientated people who
bring the highest levels of property expertise and customer care to benefit our clients.
As our company’s basic philosophy is to ‘help people make better informed property decisions’
we take this role very seriously and continually strive for perfection in what we do.