KANBAN THROUGH ITS VALUES (MIKE BURROWS) - LKCE13
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Introducing Kanban through a 3-layered value system - a familiar core that's about driving change, a middle layer that is about direction and alignment, and a protective outer layer of discipline and working agreements. This model aligns Kanban with the concept of the Learning Organisation and suggests ways to seek resonances with other methods. It has some practical benefits too: it can help us engage more effectively with the organisation as it currently is; it encourages us to reflect on our effectiveness as agents of change; it provides a convenient framework for the capture of stories.
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KANBAN THROUGH ITS VALUES (MIKE BURROWS) - LKCE13
- 1. Kanban through its values: agendas for change Mike Burrows @asplake mike@djaa.com positiveincline.com meldstrong.com Kanban through its values @asplake #lkce13
- 2. What is Kanban? Kanban through its values @asplake #lkce13
- 3. What is Kanban? The Kanban method [1] is an evolutionary approach to change Kanban through its values @asplake #lkce13
- 4. What is Kanban? Kanban is the humane, “start with what you do now” approach to change Kanban through its values @asplake #lkce13
- 5. Kanban through nine values Ÿ understanding Ÿ agreement Ÿ respect Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
- 6. Nine values, three agendas A1 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2 A3 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
- 7. A1 A2 A3 A1 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Kanban through its values @asplake #lkce13
- 8. A1 A2 A3 • • transparency • CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Kanban through its values @asplake #lkce13
- 9. A1 A2 A3 • • transparency • Make knowledge work visible, organize it Kanban through its values @asplake #lkce13
- 10. A1 A2 A3 • • transparency • Self-organize around the work Kanban through its values @asplake #lkce13
- 11. A1 A2 A3 • • transparency • Capture learning Kanban through its values @asplake #lkce13
- 12. A1 A2 A3 • • transparency • policies - local Kanban through its values @asplake #lkce13
- 13. A1 A2 A3 • • transparency • When priorities need to change, inform the people affected policies - global Kanban through its values @asplake #lkce13
- 14. A1 A2 A3 • • transparency • 120 100 On hold 80 Proposed Prioritised 60 Ready for Dev Dev 40 Testing 20 0 feedback loops: informed by data Kanban through its values @asplake #lkce13
- 15. A1 A2 A3 • • transparency • feedback loops: involve people Kanban through its values @asplake #lkce13
- 16. A1 A2 A3 • • transparency • CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Kanban through its values @asplake #lkce13
- 17. A1 A2 A3 • • balance • CP2: Limit work-in-progress (WIP) Kanban through its values @asplake #lkce13
- 18. A1 A2 A3 • • balance • 4 Pull systems for knowledge work Kanban through its values @asplake #lkce13
- 19. A1 A2 A3 • • balance • 4 Pull systems for knowledge work Kanban through its values @asplake #lkce13
- 20. A1 A2 A3 • • balance • 4 Pull systems for knowledge work Kanban through its values @asplake #lkce13
- 21. A1 A2 A3 • • balance • demand vs capacity Kanban through its values @asplake #lkce13
- 22. A1 A2 A3 • • balance • urgency-driven vs date-driven Kanban through its values @asplake #lkce13
- 23. A1 A2 A3 • • balance • date-driven vs interrupt driven Kanban through its values @asplake #lkce13
- 24. A1 A2 A3 • • balance • short, medium & long term Kanban through its values @asplake #lkce13
- 25. A1 A2 A3 • • balance • delivery, improvement, experiment Kanban through its values @asplake #lkce13
- 26. A1 A2 A3 • • balance • customer, team, organization Kanban through its values @asplake #lkce13
- 27. A1 A2 A3 • • balance • CP2: Limit work-in-progress (WIP) Kanban through its values @asplake #lkce13
- 28. A1 A2 A3 • • collaboration • CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Kanban through its values @asplake #lkce13
- 29. A1 A2 A3 • • collaboration • creative relationships Kanban through its values @asplake #lkce13
- 30. A1 A2 A3 • • collaboration • the means to solve problems… Kanban through its values @asplake #lkce13
- 31. A1 A2 A3 • • collaboration • …and an improvement focus Kanban through its values @asplake #lkce13
- 32. A1 A2 A3 • • collaboration • Models Internal External How things work ✔ ✔ How to change them ✔ ✔ Build & borrow models Kanban through its values @asplake #lkce13
- 33. A1 A2 A3 • • collaboration • Plan Act Do Check Evolve experimentally Kanban through its values @asplake #lkce13
- 34. A1 A2 A3 • • collaboration • CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Kanban through its values @asplake #lkce13
- 35. A1 A2 A3 Improvement A1 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2 A3 Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
- 36. A1 A2 A3 A1 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Kanban through its values @asplake #lkce13
- 37. A1 A2 A3 The improvement agenda • • • • Team-level adoption Capabilities, predictability Model-driven improvement Collaborative problem solving Kanban through its values @asplake #lkce13
- 38. A1 A2 A3 Improvement A1 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2 A3 Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
- 39. A1 A2 A3 A2 Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
- 40. A1 A2 A3 • • customer • focus CP3: Manage flow Kanban through its values @asplake #lkce13
- 41. A1 A2 A3 • • customer • focus CP3 (expanded): Manage flow, • seeking smoothness & timeliness, • anticipating customer needs Kanban through its values @asplake #lkce13
- 42. A1 A2 A3 • • customer • focus CP3 (expanded): Manage flow, • seeking smoothness & timeliness, • anticipating customer needs Kanban through its values @asplake #lkce13
- 43. A1 A2 A3 • • customer • focus “Knowing what you’re delivering, to whom, and why” Kanban through its values @asplake #lkce13
- 44. A1 A2 A3 • • customer • focus Assure satisfaction Kanban through its values @asplake #lkce13
- 45. A1 A2 A3 • • customer • focus Discover what will be needed Kanban through its values @asplake #lkce13
- 46. A1 A2 A3 • • customer • focus Discover what will be needed Kanban through its values @asplake #lkce13
- 47. A1 A2 A3 • • customer • focus Discover what will be needed Kanban through its values @asplake #lkce13
- 48. A1 A2 A3 • • customer • focus Discover what will be needed Kanban through its values @asplake #lkce13
- 49. A1 A2 A3 • • customer • focus ...anticipating the mobility needs of people and society ahead of time from The Toyota Promise Kanban through its values @asplake #lkce13
- 50. A1 A2 A3 • • customer • focus CP3 (expanded): Manage flow, • seeking smoothness & timeliness, • anticipating customer needs Kanban through its values @asplake #lkce13
- 51. A1 A2 A3 • • flow • CP3 (expanded): Manage flow, • seeking smoothness & timeliness, • anticipating customer needs Kanban through its values @asplake #lkce13
- 52. A1 A2 A3 • • flow • Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
- 53. A1 A2 A3 • • flow • Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
- 54. A1 A2 A3 • • flow • Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
- 55. A1 A2 A3 • • flow • Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
- 56. A1 A2 A3 • • flow • Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
- 57. A1 A2 A3 • • flow • Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
- 58. A1 A2 A3 • • flow • Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
- 59. A1 A2 A3 • • flow • Keep it visible, value it Kanban through its values @asplake #lkce13
- 60. A1 A2 A3 • • flow • work-in-progress (WIP) lead time = throughput Little’s law Kanban through its values @asplake #lkce13
- 61. A1 A2 A3 • • flow • CP3 (expanded): Manage flow, • seeking smoothness & timeliness, • anticipating customer needs Kanban through its values @asplake #lkce13
- 62. A1 A2 A3 • • leadership • FP4: Encourage acts of leadership at all levels in your organization – from individual contributors to senior management Kanban through its values @asplake #lkce13
- 63. A1 A2 A3 • • leadership • Kanban through its values @asplake #lkce13
- 64. A1 A2 A3 Ÿ understanding Ÿ agreement Ÿ respect • • leadership • Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Small acts of leadership [13] Kanban through its values @asplake #lkce13
- 65. A1 A2 A3 • • leadership • 1. What is the process? 2. How can we see that it is working? 3. How is it improving? A leadership routine Kanban through its values @asplake #lkce13
- 66. A1 A2 A3 • • leadership • FP4: Encourage acts of leadership at all levels in your organization – from individual contributors to senior management Kanban through its values @asplake #lkce13
- 67. A1 A2 A3 Improvement A1 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2 A3 Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
- 68. A1 A2 A3 A2 Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
- 69. A1 A2 A3 The service transformation agenda • Customer-focused knowledge discovery [15] • Service-oriented delivery architectures • End-to-end flow management • Portfolio risk management Kanban through its values @asplake #lkce13
- 70. A1 A2 A3 Improvement A1 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2 A3 Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
- 71. A1 A2 A3 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A3 Kanban through its values @asplake #lkce13
- 72. A1 A2 A3 • • understanding • FP1: Start with what you do now Kanban through its values @asplake #lkce13
- 73. A1 A2 A3 • • understanding • FP1 (expanded): Start with what you do now, understanding [4]: • • • how it serves and frustrates the customer how it works and fails to work for you how it might be changed safely Kanban through its values @asplake #lkce13
- 74. A1 A2 A3 • • understanding • visualization perspectives observations models goals understanding self organization Kanban through its values @asplake #lkce13
- 75. A1 A2 A3 • • understanding • • Are we tampering? [5] • Is it bravado? [6] Questions of safety Kanban through its values @asplake #lkce13
- 76. A1 A2 A3 • • understanding • How much damage? Kanban through its values @asplake #lkce13
- 77. A1 A2 A3 • • understanding • Do we have the patience? Kanban through its values @asplake #lkce13
- 78. A1 A2 A3 • • understanding • FP1 (expanded): Start with what you do now, understanding [4]: • • • how it serves and frustrates the customer how it works and fails to work for you how it might be changed safely Kanban through its values @asplake #lkce13
- 79. A1 A2 A3 • • agreement • FP2: Agree to pursue evolutionary change Kanban through its values @asplake #lkce13
- 80. A1 A2 A3 • • agreement • agreement from vs agreement between Kanban through its values @asplake #lkce13
- 81. A1 A2 A3 • • agreement • agreement in principle, vs agreement in practice Kanban through its values @asplake #lkce13
- 82. A1 A2 A3 • • agreement • Managers, Higher Organization, Corporate Systems Less this… Customers YOU Peers, Others Impacted Team Kanban through its values @asplake #lkce13
- 83. A1 A2 A3 …more this: • • agreement • The CustomersChange Team Team Kanban through its values @asplake #lkce13 Peers, Others Impacted
- 84. A1 A2 A3 • • agreement • Fitness Rinse & repeat: Time Kanban through its values @asplake #lkce13
- 85. A1 A2 A3 • • agreement • FP2: Agree to pursue evolutionary change Kanban through its values @asplake #lkce13
- 86. A1 A2 A3 • • respect • FP3: Initially, respect current roles, responsibilities & job titles Kanban through its values @asplake #lkce13
- 87. A1 A2 A3 • • respect • …the dream of an empowered, selforganizing, trusting, respectful workplace… …the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate… …the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed… Yes we Kanban! David J Anderson [14] Kanban through its values @asplake #lkce13
- 88. A1 A2 A3 Ÿ understanding Ÿ agreement Ÿ respect • • respect • Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Respect is a key test Kanban through its values @asplake #lkce13
- 89. A1 A2 A3 • • respect • FP3: Initially, respect current roles, responsibilities & job titles Kanban through its values @asplake #lkce13
- 90. A1 A2 A3 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A3 Kanban through its values @asplake #lkce13
- 91. A1 A2 A3 The organizational change agenda • • • • Disciplined engagement Systems & complexity thinking Change capability, safety Organizational learning Kanban through its values @asplake #lkce13
- 92. What is Kanban? Kanban through its values @asplake #lkce13
- 93. What is Kanban? Kanban is the humane, “start with what you do now” approach to change Kanban through its values @asplake #lkce13
- 94. Reflection (1) Ÿ understanding Ÿ agreement Ÿ respect Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Which 3 values resonate most strongly? Kanban through its values @asplake #lkce13
- 95. Reflection (2) A1 The improvement agenda A2 The service transformation agenda A3 The organizational change agenda Which agenda will engage? Which will get the job done? Kanban through its values @asplake #lkce13
- 96. References [1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-Business/ dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1 [2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/ [3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/ [4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-HMeadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1 [5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541157/ ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1 [6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/ 0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1 [7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-GameTools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1 [8] Steven J. Spear, The High Velocity Edge [9] http://en.wikipedia.org/wiki/Little%27s_law [10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http:// www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1? s=books&ie=UTF8&qid=1364387685&sr=1-1 [11] http://en.wikipedia.org/wiki/Learning_organization [12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http:// www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1? s=books&ie=UTF8&qid=1364387790&sr=1-1 [13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/ [14] Yes we Kanban http://www.agilemanagement.net.php5-19.dfw1-2.websitetestlink.com/resources [15] Stand up meeting, thinking tool, leadership routine http://positiveincline.com/index.php/2013/09/ stand-up-meeting-thinking-tool-leadership-routine/ Kanban through its values @asplake #lkce13
- 97. Thank you Special thanks to: Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White, Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham, Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret, Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller, Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel, David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas, Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton, Stephen Parry, Klaus Leopold, Sigi Kaltenecker, Gaetano Mazzanti Photos: Slide14: David J. Anderson & Associates Inc Slide 34: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG Slide 35: http://www.nobelweekdialogue.org/?attachment_id=364 Kanban through its values @asplake #lkce13
- 98. Homework Ÿ transparency understanding ŸŸbalance agreement ŸŸcollaboration Ÿ respect Ÿ transparency Ÿ balance Ÿ customer focus collaboration Ÿ understanding Ÿ Ÿ flow Ÿ leadership Ÿ agreement Ÿ respect Ÿ customer focus Ÿ flow Ÿ leadership Choose three values for your meldstrong.com profile Kanban through its values @asplake #lkce13