Live chat support is a way of interacting with the visitors of your site through chatting.

1. CHAT SYSTEM at a glance
By
Ross Gilbert
www.live-chat-services4u.com
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

2. 1. What is live chat support system?
• Live chat support is a way of
interacting with the visitors of your site
through chatting.
• It is usually http://www.slideshare.net the visitor but
initiated by
it can also be initiated by your live chat
agent.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

3. 2. How is the chat widget supposed
to look?
• Good providers offer you customizable
chat windows which appear to match
your website and brand.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

4. 3. How to incorporate live chat onto
my site?
• Just put the code given to you by the
vendor, on your website and the live chat
will be incorporated.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

5. 4. How to answer
incoming chat
requests?
• You can chat through your chat console.
• Some providers use instant messengers and
some offer their own chat console.
• It is better to go for providers who offer their
chat console, so that you can make use of all
the features optimally
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

6. Effective features
to look for
in live support system
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

7. 1. Ability to Work as a team
• Your live chat system should be able to
transfer chats to one another.
• This helps you to work as a team.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

8. 2. Chat bots
• When you are not available online, your
live chat system should be able to
handle your client.
• This is possible through chat bots who
welcome your visitors and cater to their
general queries or make them fill a
contact form.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

9. 3. Assessments
• It is good to be able to save a copy of
the chats automatically to assess the
performance of your live chat agents.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

10. 4. Proactive chats
• When any or some of your chat agents
are free, your live chat software can
start a chat on their behalf asking the
visitors if they would like to chat.
• But this should be done carefully so as
not to force the visitor in any way.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

11. 5. Canned messages
•Phrases used frequently such as
welcome messages etc. can be used as
canned messages to save a lot of time.
• This should not be overdone so as not
to sound as a robot.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

12. 6. Reports and tracking
• Real time tracking analytics of your
visitors help you a lot in understanding
their needs, by knowing what they
searched for, before they landed on your
page.
• Knowing where they are from, can help
you give them a satisfactory customer
experience with a personal touch.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

13. Presented By
Ross Gilbert
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com
Working Hours – 9:00AM To 6:00PM
(EST US)
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com