Minding your own business - TestBash 2 talk

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lisacrispin

From TestBash 2.0 Brighton, March 2013

Mission
Impossible?

Deliver
business
value

in
a
-mely
manner,

at
a
sustainable

pace

Stakeholders
ask

for
the
“what”

Need
to
know:

Why?

Who?

How?

How
can
we
learn
what
we
need
to
know?

And
aren’t
we
already
doing
enough?

Mul:-‐
d
Expert
/ iscipline

Discipli skills

ne

skills

Need
testers
with
T-‐shaped
skills

Stakeholders
/

Impacts

personas

Possible
deliverables

Possible
deliverables

For
more,
see:
Impact

Mapping
by
Gojko
Adzic,
2012

9

Many
techniques,
eg:

•  Mind
mapping

•  Story
mapping

•  Drawing
on
whiteboard

•  Do
you
have
others?

10

Copyright
2012
11

Lisa
Crispin,
Janet
Gregory.

Produc:on
support
costs
cut
>
50%

•  Reducing
mistakes

•  High
value,
low-‐hanging

fruit

Stakeholders
want
to
give
us
the
“whats”:

deliverables,
implementa:ons

We
need
to
ﬁnd
out
the
“whys”

Need
closer
look
at

stars

Maybe
we

just
need
a

beeer

telescope

“We
need
to
enter
nega-ve
promo-on
values”

“Copy
the
CSR
system,
and
make
that
into
a
point
of

sale
system”

Domain
knowledge

enabled
us
to
simplify

Listen
to
customers

Customer
support
is
a

great
feedback
channel!

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Minding your own business - TestBash 2 talk

2. Mission Impossible? Deliver business value in a -mely manner, at a sustainable pace

3. As impossible as…?

4. Stakeholders ask for the “what” Need to know: Why? Who? How?

6. How can we learn what we need to know? And aren’t we already doing enough?

7. Mul:-‐ d Expert / iscipline Discipli skills ne skills Need testers with T-‐shaped skills

8. Some ways to learn about the business…

9. Stakeholders / Impacts personas Possible deliverables Possible deliverables For more, see: Impact Mapping by Gojko Adzic, 2012 9

10. Many techniques, eg: •  Mind mapping •  Story mapping •  Drawing on whiteboard •  Do you have others? 10

12. Produc:on support costs cut > 50% •  Reducing mistakes •  High value, low-‐hanging fruit

13. Stakeholders want to give us the “whats”: deliverables, implementa:ons

14. We need to ﬁnd out the “whys” Need closer look at stars Maybe we just need a beeer telescope

15. “We need to enter nega-ve promo-on values”

16. “Copy the CSR system, and make that into a point of sale system” Domain knowledge enabled us to simplify

17. Listen to customers Customer support is a great feedback channel!

18. Your stories?

Minding your own business - TestBash 2 talk

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