Gateshead Library Service Demonstrating Value Through Performance & Impact Metrics

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The document discusses Gateshead Library Service's efforts to demonstrate its value through quantitative performance data, impact assessments, and social outcomes. It analyzes Gateshead's performance in areas like book loans, visits, and active users compared to national and regional benchmarks. The library also evaluates its social impact on areas like health, learning, and communities. The conclusions emphasize using both quantitative data and qualitative impact assessments to showcase the library's value to key stakeholders like council members.

Negócios

Gateshead Library Service – demonstrating the ‘value’ of the public library service Stephen Walters Principal Library Manager Gateshead Council

Gateshead Libraries – demonstrating value? ,[object Object],[object Object]

Gateshead Libraries – demonstrating value? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries – demonstrating value? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries compared ,[object Object],[object Object],[object Object]

Gateshead Libraries: Books ,[object Object],[object Object]

Gateshead Libraries: Books ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries: AV services ,[object Object],[object Object]

Gateshead Libraries: AV services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries: Library visits ,[object Object],[object Object]

Gateshead Libraries: Library visits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries: Housebound Readers ,[object Object],[object Object]

Gateshead Libraries: Housebound Readers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries: Active users ,[object Object],[object Object],[object Object]

Gateshead Libraries: Active users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Library users – a mapping exercise ,[object Object],[object Object],[object Object],[object Object],[object Object]

Library users – community reach ,[object Object],[object Object]

Library users – community reach Economic status

Library users – community reach Ethnicity

PLUS - Library user customer satisfaction

Gateshead Libraries : Health impact? ,[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries: Impact Measures ,[object Object],[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries: Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Gateshead Libraries: Impact ,[object Object],[object Object],[object Object],[object Object]

Conclusions ,[object Object],[object Object]

Conclusions ,[object Object],[object Object],[object Object]

Conclusions ,[object Object],[object Object],[object Object],[object Object]

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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