Communication Skills for Lion Leaders
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a presentation for lions officers on the need for effective communication skills to evolve as a leader.
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Communication Skills for Lion Leaders
- 3. Session Objectives What do your expect to learn from this session? Identify your communication style Recognize communication styles of others Become an active listener Effectively communicate via email Use social media to communicate 2 mnRAJU
- 4. The Platinum Rule The PlatinumRule Golden Rule Treat people the way they we want to be treated. mnRAJU
- 5. Activity 1 Like to direct Like to relate Open & Outgoing D S Open & Outgoing Quiet & Reserved R T Quiet & Reserved Prefer to work in team Prefer to focus on job mnRAJU
- 6. Self Assessment Become aware of your style and preferences mnRAJU
- 7. Communication Styles D = Driver S = Socializer R = Relater T = Thinker 6 mnRAJU
- 8. Driver Style Who? Result-oriented, demanding, independent, competitive, impatient What? Task and goal-oriented Why? Motivated by challenges How? Insists on action When interacting with a Driver: Speak quickly and confidently; talk results 7 mnRAJU
- 9. Socializer Style Who? Optimistic, impulsive, charismatic, disorganized What? Focused on relationships, interactions Why? Social recognition, approval How? Motivates others to action When interacting with a socializer: Be enthusiastic; talk about them/their ideas 8 mnRAJU
- 10. Relater Style Who? Team-oriented, supportive, easy-going, loyal, resistant to change What? Focuses on team harmony Why? To maintain status quo, to avoid conflict How? Consistent performance, step by step approach When interacting with a Relater: Use a friendly, cooperative tone; offer assurances of support 9 mnRAJU
- 11. Thinker Style Who? Quality control experts, perfectionists, factual, orderly, critical What? Task-oriented Why? The need for accuracy How? Slow, methodical – without mistakes When interacting with a Thinker: Use an organized, thoughtful approach centered on the task 10 mnRAJU
- 12. Know the Styles Ideas don’t change - the way you present ideas changes “Ideal” teams are made up of all four styles Be aware of differences – be flexible Mixing different styles strengthens effectiveness Have mutual respect and trust; be willing to adapt to situations 11 mnRAJU
- 13. How long do you spend? Talking Listening Writing Reading 12 mnRAJU
- 15. Are you listening? The Club President’s Story 14 mnRAJU
- 16. Activity 2 Form pairs Role plays Good listening Poor listening • Debrief 15 mnRAJU
- 17. Active listeners Actively absorbing information Showing that you are interested Providing feedback Asking questions Using the right body language 16 mnRAJU
- 18. Activity Recall one EFFECTIVE listener that you know What does he/she do to become an effective listener? Note down the skills that make one an effective listener Cross check with the next slide 17 mnRAJU
- 19. Listening Styles 1. Competitive/Combative 2. Passive/Attentive 3. Active/Reflective 18 mnRAJU
- 20. Active Listeners Listens for facts and feelings Paraphrases Attends with the entire body Doesn’t rely on memory Summarizes Avoids autobiographical responses 19 mnRAJU
- 21. Reasons for NOT Listening Preconceived notions Lack of Motivation/attitude Lack of Time Poor listening setting Planning a response during communication 20 mnRAJU
- 22. e-mails Do you use e-mail? Why do you use e-mail? What problems/conflicts did you experience in using e-mail? 21 mnRAJU
- 23. Bad e-mails Bad Language/tone Poor spelling/grammar Unwelcome sarcasm/humor Small, unreadable font, color Lack of courtesy All caps, bad punctuation Distracting design 22 mnRAJU
- 24. Guidelines for e-mails 1. Precise subject line What is your mail about? Like a book title 2. Use Reply to All, CC & BCC carefully Only if everybody knows everybody 3. Neat formatting 4. Avoid abbreviations 5. Mention your name 23 mnRAJU
- 25. Good e-mails 7. Clear and concise 8. Proper spelling & grammar 9. Courtesy and tone 10. Be timely 11. Consider cultural differences 24 mnRAJU
- 26. Social Media 1. Are you active on social media? 2. Which is your favorite medium? Why? 3. How frequently do you use social media? 4. Why do you use social media? (to share information, ideas, news, events and media online; to connect with people anywhere and anytime) 25 mnRAJU
- 27. Session Objectives Identify your communication style Recognize the communication styles of others Become an active listener Effectively communicate via email 26 mnRAJU
- 28. Evaluation Identify ONE thing you'll START doing, one thing you’ll STOP doing, and one thing you’ll CONTINUE doing as a result of what you’ve learned in the workshop today. 27 mnRAJU
- 29. THANK YOU This slideshow is available at www.slideshare.net/lionnagaraju www.authorstream.com/tag/lionnagaraju Send your comments to lionnagaraju@gmail.com mnRAJU mnRAJU
Notas do Editor
- Email is becoming an increasingly popular and preferred form of communication of people all over the world. If emails are written correctly, they can be a very efficient way to communicate. However, if written improperly, email can create more problems than solutions.
- Ask participants to take a few moments and recall a time when they've sent or received an email that created a misunderstanding or conflict. Follow-up by asking what characteristics of the email caused those issues.NEVER USE ALL CAPS WHEN SENDING AN EMAIL. It will appear that you are shouting at your recipient.
- 1. The subject line is the 'headline'. The subject line of an email should briefly express the main purpose of the email message.3. Use a readable size and type of font, and be cautious about using colors to enhance your email. 4. Don't use abbreviations that are not universally understood. 'Dr.' or 'Mr.' are appropriate, but abbreviations such as 'biz', 'LOL', and 'btw', may not be familiar to the recipient.5. Don't forget to sign your name. This seems like common sense, but sometimes it's unclear from an email address who has sent the message.
- 7. Be clear and concise. Briefly and clearly communicate the purpose of your email. Avoid lengthy emails that cover several topics - your purpose may get lost in the text. 8. Use proper spelling, grammar and formatting. Always take the time to reread an email after you've written it, and take advantage of spell check. Poor spelling and grammar and improper formatting can make emails difficult to read and understand.9. Consider the tone of the message. Because email is a written form of communication, it is easy to misunderstand the tone of the message. Read your message out loud to yourself before sending it. Mind your manners! Be polite and courteous when sending emails. Use appropriate greetings and language, but consider your audience - if the recipient is a long-time friend, you can be somewhat informal. However, if the recipient is someone you've only spoken to once or twice, you should be considerably more formal. When in doubt, use caution. Never email in anger. Practice the 24 hour rule: before sending off an angry email, save it in a draft folder and revisit it once you have had time to calm down.10. Send replies/follow-ups in a timely manner. While it's unnecessary to send an email response within minutes of receiving it, you should try to send a reply in a timely manner. 'Timely' is a concept that can be perceived differently, so try to be courteous to the sender, who may be waiting on your reply to proceed with a project or task.11. Be sensitive to cultural differences. Emails can be sent across continents and oceans with the click of a button. However, different cultures may misinterpret the meanings of jokes, slang, sarcasm or certain expressions, so use caution.