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L INDSEY C UMMINGS
                            Trend hunter, music obsessed and pop culture tragic.
                                         Your new Digital Strategist.




Blog: adlandupstart.tumblr.com Twitter: @_lincu_ Email: Lindsey.t.cummings@gmail.com Skype: Lindsey.c Phone: +61 415 887751
Hi, I’m Lindsey.

                                                                                                       I’m a Digital Strategist from Sydney, Australia looking for a
                                                                                                       new challenge in a lively city. I have both an Australian and
                                                                                                       Irish passport and I’m willing to travel wherever they might
                                                                                                       take me.
                                                              Trekking to Machu Picchu on my first
                                                                solo travel adventure - a trip that

                                                                                                       The objective of this resume is to find a new opportunity
                                                               made me realise if I can travel solo
                                                               through South America with limited

                                                                                                       that matches my skills, rather than seek out a specific
                                                                   Spanish, I can do anything


                                                                                                       job. I have an advertising background, an industry which
                                                                                                       I love but am not married to, so as long as your role is
                                                                                                       strategic and seeks creative recommendations, I would
                                                                                                       love to hear more.
                                             Always a
                                             dreamer/
                                                                           Where it all started. My
                                             schemer
                                                                          childhood home - the “city
                                                                            within a national park”
                                                                                                       In the following pages included some examples of my
                                                                                                       recent work, as well as work I admire, trends forecasted for
                                                                                                       2011, and what my passion project would be if I had a
                                                                                                       million dollars.
Shockingly, I like to look for inspiration from outside the
 ad world. Some who have taught me a lot are Wayne
Coyne, enigmatic front man from The Flaming Lips and                                                   If you see anything that interests you or if you have any
     Robbie Deans, the Australian Rugby coach.
                                                                                                       questions, please contact me.
My Skillset                                                                    My Qualifications
Planning:                                                                      Experience:
   • A talent for recognising true insights in all aspects of communications
      including the market, brand, consumer and engagement insights            2007-2011: LOUD Advertising, Sydney
   • An approach which looks for the real problem and considers                  • Digital Strategist
      solutions outside of communications to solve it if necessary               • Jnr Strategist
   • A belief in collaborative approaches, which are lateral over literal        • Account Manager
Digital:                                                                       2007: Advertising Federation of Australia (AFA)
   • The ability to design and develop comprehensive strategies, including       • Graduate trainee - selected in a program which takes
      across social media channels                                                   Australia’s best advertising graduates and assigns them
   • Extensive experience in writing detailed content management                     to various agencies to undergo a 9 month trainee
      guidelines and editorial/conversational calendars                              program
   • A confidence in using analytics programs and interpreting the data
      for trends, opportunities or potential problems                          2006: George Patterson Y&R, Sydney
   • Basic HTML coding                                                           • Account Co-ordinator
   • A great understanding of Facebook, Twitter, YouTube, Foursquare
      and how each platform can be optimised to achieve client goals           2005-2007: JB Hifi - Music
   • Thorough, up to date knowledge of emerging technologies and                 • Music advisor and sales consultant
      trends as well as an understanding of how these can be utilised to
                                                                               2004: NEXT Media - Rolling Stone Magazine
      benefit clients
   • Thought leadership for all things digital to drive innovation both for      • Intern working across all aspects of the magazine
                                                                                     including writing, photo shoots, interviews, ad sales,
      the client and throughout the agency
                                                                                     subscriptions and admin tasks
   • Proactivity that puts the agency on the front foot with clients

General:                                                                       Education:
  • An Account Management background which gives me a great
     appreciation for the various pressures facing her colleagues                 • 2004 - 2007: University of Technology, Sydney – Bachelor of
  • A self confessed data nerd who could happily sift through trawls of              Business (Marketing, Leisure Management and Public
     statistics all day and loves nothing more than a good case study or             Relations)
     infographic
  • Always looking for new inspiration in the most unexpected of places           Industry Related
  • An understanding of multicultural communications and the                      • 2008: 
 AFA AdSchool – Advertising Principles
     importance of respecting cultures and tailoring messages                     • 2009: 
 AFA AdSchool – Strategic Planning Principles
  • Unfortunately design is not one of my skills, so please forgive the           • 2010:
 AFA AdSchool – Digital Strategy
     not-so-seamless design of this CV                                            • 2010: Google - Introduction to HTML & CSS
Some brands I’ve worked on:

                              Role: Account Manager & Strategist
                              Info: Created integrated campaigns and new products for the financial services
                              industry, focusing on superannuation, investment and insurance.
                              Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | INTERNAL COMMS |
                              CHANNEL PLANNING |


                              Role: Strategist
                              Info: Part of strategy team for various government projects including: NSW Transport,
                              Sydney Olympic Park, NSW Health, Australia Day Council and the Public Transport
                              Ticketing Corporation.
                              Channels: | BRANDING | DESIGN | DIGITAL | SOCIAL MEDIA | ALTERNATE
                              CHANNELS | INTERNAL COMMS | MULTICULTURAL | CHANNEL PLANNING |




                              Role: Strategist
                              Info: Currently developing digital strategy for full online offering which includes
                              website, mobile & social networking plan.
                              Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | SOCIAL MEDIA |
                              CHANNEL PLANNING |




                              Role: Account Manager & Senior Strategist
                              Info: Created digital strategy for animal health products. Launched online social
                              community for ‘pet passionates’ and developed trade campaign for pet stores and vets.
                              Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | SOCIAL MEDIA | ALTERNATE
                              CHANNELS |




                              Role: Digital Strategist
                              Info: Conducted donor research for re-brand and key message positioning.
                              Developed in depth social media strategy for mass acquisition campaign and
                              ongoing branding.
                              Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | SOCIAL MEDIA |
                              ALTERNATE CHANNELS | INTERNAL COMMS | SOCIETAL | MULTICULTURAL |
                              CHANNEL PLANNING |
Some brands I’ve worked on:

                              Role: Account Coordinator
                              Info: Launched Telstra’s ‘Next’ Network across all channels in Australia’s largest national
                              advertising campaign. Launched the HipTop phone in a youth focussed campaign.
                              Channels: | BRANDING | DESIGN | DIGITAL | DIRECT |




                              Role: Account Manager & Strategist
                              Info: Australia’s largest television network, FOXTEL approached LOUD for DM
                              strategy and creative, on-air creative and a new product launch. Developed creative
                              strategy across multiple products.
                              Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | INTERNAL COMMS |




                              Role: Strategist
                              Info: Complete rebrand of all communications to take the brand from standard trade
                              advertising to a unique look and feel with strong cut through that has seen them
                              challenge John Deer for the number one brand.
                              Channels: | BRANDING | DIGITAL | DIRECT | INTERNAL COMMS



                              Role: Senior Strategist
                              Info: Rebrand of all assets including store design, communications and branding to
                              broaden the customer base from targeting multicultural only to mass appeal.
                              Channels: | BRANDING | DESIGN | DIGITAL | MULTICULTURAL | INTERNAL
                              COMMS



                               Role: Strategist
                               Info: Australia’s 2nd largest mobile provider approached us for a multicultural
                               marketing strategy. Conducted in-depth research, developed products and call rates,
                               then executed creative to 5 cultures.
                               Channels: | BRANDING | DIGITAL | ALTERNATE CHANNELS | MULTICULTURAL |
Case Studies
Cerebral Palsy Alliance
                                                                                                                                        The challenge:
      A.2$)12$(%!%&'()%5$)%)*$%'05$%).%5$)%'/%+-,%                                                                                      After 76 years as The Spastic Centre, awareness was still at just 1.5% (or
                                                                                                                                        pretty much nothing) and there was very little understanding of what
        0'-%+:0.((%)*$%0..28%B*$-%!%0$2$2;$08                                                                                           Cerebral Palsy consisted of. With a number of “mega charities” going
                                                                                                                                        from strength to strength and threatening to poach our donor base, a
!"#$% &'()% *+,% +-% ./$0+)1.-% (.% 23% 4$5(% ,.-")% 6.07% #$03% 6$448% 9')% )*+)"(% (.2$)*1-5% )*+)% 3.'% &'()% *+#$% ).%              bold move was needed.
5.% )*0.'5*% 6*$-% 3.'"#$% 5.)% :$0$;0+4% /+4(38% <(% 3.'0% ;.-$(% 50.6=% 3.'0% 2'(:4$(% (.2$)12$(% ,.-")% 7$$/%
'/% 61)*% )*$2=% (.% ./$0+)1.-(% :+-% *$4/8% <-,% 4.)(% .>% )*$0+/3% +>)$06+0,(% ).% *$4/% )*$% 2'(:4$(%
()0$):*% .')888% 6*1:*% !% ,.-")% 417$?888% ;')% !% ,.-")% *+#$% 2':*% .>% +% :*.1:$8% !)"(% &'()% >0'()0+)1-5% ;$:+'($%                The brand realities:
+>)$0%$+:*%./$0+)1.-%!"2%;+:7%).%(@'+0$%.-$8%<%>$6%2.-)*(%+5.%!%:.'4,%6+47888%+-,%-.6%!%*+#$%).%4$+0-%).%,.%1)%
+44% .#$0% +5+1-8% A.2$)12$(% !% &'()% *+#$% 2$4),.6-(888% !% 5$)% 0$+443% $2.)1.-+4888% :+'($% !% &'()% 6+-)%                          A negative stigma was attached to The Spastic Centre’s name, which
).% ;$% +;4$% ).% ,+-:$% +-,% ,.% )*$% )*1-5(% -.02+4% )$$-+5$% 5104(% ,.888% ;')% !"2% ()':7=% +-,% !% :+-")% ,.% +-3%                 was deterring donors – it wasn’t a glamorous cause. We recommended a
.>% )*.($% )*1-5(8B*$-% !% &'()% )03% ).% /'44% 23($4>% ).5$)*$0% +-,% )*1-7=% 1)"(% >.0% )*$% ;$()8%                                   major rebrand and a name change to the Cerebral Palsy Alliance.
!% 2$+-=% )*$% ./$0+)1.-% 1(-")% &'()% ).% *$4/%                 2$% 6+47% +5+1-888% 1)"(% ).% *$4/% 2$% 6+47% )$-% )12$(%
;$))$0% )*+-% !% :.'4,% ;$>.0$888% +-,% !"2%                          4':73%>.0%)*+)8%!"#$%&'()%5.)%).%7$$/%)*1-71-5%                   Secondly, we had to make people understand what Cerebral Palsy is
.>% )*$% /.(1)1#$(% )*+)% +0$% 5.1-5% ).%                               *+//$-%1-%)*$%>')'0$8%C$"0$%5$))1-5%)*$0$8%                     without just using the shocking statistics which were associated with the
%      %       %       %         %                                         D% <-,1$=% EF% 3$+0(% .4,=% 41#1-5% 61)*% :$0$;0+4% /+4(38   condition to bombard audiences.
                                                                                                                                        Thirdly, being a charity their marketing budget was minimal and we had
                                                                                                                                        to make every dollar count. Therefore a donor acquisition element had to
                                                                                                                                        be included.

                                                                                                                                        Insight:
                                                                                                                                        ‘Just telling me it’s a physical disability [or insert rational fact here] isn’t
                                                                                                                                        enough’. People need to conceptualise then empathise.
                                                                                                                                        Cerebral Palsy is a condition that can trap people forever. It affects more
Every 15 hours, an Australian
child is born with cerebral palsy.                                                                                                      Australian families than any other physical disability.
By making a donation, you
can change life for these
kids and their families. Visit
cerebralpalsy.org.au

                                                                                                                                        Strategy:
                                                                                                                                        Knowing that awareness levels of The Spastic Centre were so low, we
                                                                                                                                        decided to focus on Cerebral Palsy the cause rather than the
                                                                                                                                        organisation itself and its name change to be at the centre of the
                                                                                                                                        campaign. We had to make the cause hit home for our audiences – that
                                                                                                                                        Cerebral Palsy affects entire families, not just people with CP.
Rather than building a
                                         dedicated campaign microsite,
                                         Facebook was utilised to bring
                                         each family’s story to life in
                                         detail and make the affected
                                         child more than “a sick kid on
                                         an ad” and become real people
                                         with hopes, dreams and unique
                                         personalities through ongoing
                                         posts and updates on the site.

www.facebook.com/cerebralpalsyalliance
http://www.youtube.com/watch?v=Hz3DggFs9j0
University of New England
Help launch something
truly amazing. You.                                                                                        The challenge:
UNE Open Day 6-8 May 2011, Armidale                                                                        UNE wanted to raise the profile of the University to school
LITTLE RED • OPERATOR PLEASE • AMY MEREDITH • SEABELLIES*                                                  leavers in order to attract higher application rates to their
Head to UNE this May and be part of the very first Life at Altitude festival.
                                                                                                           courses.
Check out courses, meet lecturers and get a feel for campus life on Friday 6
May. Then on Saturday UNE launches into a massive event, with a huge line-up
of live acts, great food and heaps of free entertainment. So this year, don’t just
settle for another ordinary open day. Experience Life at Altitude.
Subscribe at www.lifeataltitude.com.au for updates.                                                        The brand realities:
                                                                                                           Armidale is a 6 hour drive from Sydney and Brisbane and lacks
                                                                                                           the prestige of Tier 1 universities like Sydney University or the
                                                                                                           University of Technology, however we knew that once people
     A weekend of higher learning
                                                                                                           visited their campus, 90% of people ended up enrolling at the
                                                                                                           University.

                                                                                                           Insight:
                                                                                                           The students are in the midst of their most stressful year of their
                                                                                                           lives leading up to their final exams. If you are going to take their
                                                                                                           time, you need to make it worth it for them.

                                                                                                           Strategy:
                                                                                                           We decided to take the University Open Day and revamp it to
                                                                                                           showcase the university’s unique personality. The Open Day
                                                                                                           became the Life at Altitude Festival, a 3 day event which gave
                                                                                                           attendees a complete university experience, with everything from
                                                                                                           lectures and interviews with professors to bands, fireworks and
                                                                                                           professional sports matches.

*LINE UP SUBJECT TO CHANGE.                                                          Now you’re thinking
Website, Facebook Page
and YouTube Channel
BridgeClimb Sydney
                                                                                      The challenge:
                                                                                      60% of BridgeClimb’s sales were from the international market
                                                                                      so when the Australian dollar rose significantly and the Global
                                                                                      Financial Crisis hit Australia’s major incoming tourist markets
                                                                                      halting international tourism, BridgeClimb suffered hard.
                                                                                      BridgeClimb needed to appeal to the local market to be a tourist
                                                                                      in their own city to keep Sydney’s number 1 tourist attraction
                                                                                      alive.

                                                                                      The brand realities:
                                                                                      BridgeClimb had been operating for 10 years so there was an
             This Valentine’s Day,                                                    attitude that any local residents who were interested in climbing

                 take Romance
                                                                                      would have climbed already. Meanwhile, the price of a climb had

              to a whole new level.
                                                                                      doubled in those 10 years to make it far too expensive for
                                                                                      residents to do as a regular weekend activity.

                                                  February 2009                       Insight:
                                     Sun    Mon    Tue    Wed   Thur   Fri   Sat
                                       1      2     3      4      5    6     7        There are four times a year when people want to experience
                                       8
                                      15
                                              9
                                             16
                                                   10
                                                   17
                                                          11
                                                          18
                                                                 12
                                                                 19
                                                                       13
                                                                       20
                                                                             14
                                                                             21       something new and money is less of an issue – Valentine’s Day,
                                      22     23    24     25     26    27    28
                                                                                      Mother’s Day, Father’s Day and Christmas.

                                                                                      Strategy:
Give your loved one an unforgettable experience with a BridgeClimb Gift Certificate.
                                                                                      We developed an occasions strategy to make sure that during
There are four to choose from.
Valentine’s Day packages are also available for Climbs from 13th – 15th February.
                                                                                      the four major occasions each year, BridgeClimb would be top of
                                                                                      mind as an unforgettable gift. We adapted the creative and
Ask our staff today.                                                                  messaging to tap into the core insights of each occasion to build
                                                                                      a campaign strategy with longevity.
He always
gave you the
best view.


This Father’s Day, return the favour with
a BridgeClimb Gift Certificate.

Ask our staff today.




                                     Make your Mother’s Day


                                      This year give Mum an unforgettable experience with a BridgeClimb Gift Certificate -
                                      there are four to choose from.



                                      Ask our staff today.
Campaigns I wish I had
  been involved with
The Fun Theory

Why do we always look for the serious, the shocking,
the hard facts when trying to change behaviour?
Whatever happened to a bit of positivity? Enter The
Fun Theory – Volkswagen’s approach to branding.
Give someone negativity and they will challenge it;
give someone a reward for changing their behaviour
and they will embrace it. And they did.

Why I like it?

When receiving a brief for a new environmentally
friendly car it would be easy to show flowers
blooming as cars drive by, ice-caps standing tall,
completely unmelted and, of course, the joy of
driving, but how would that differentiate the brand?
There are more interesting ways for your audience to
understand how your brand thinks and this campaign
brings the company to life in the most fantastic way.
The Arcade Fire -
The Suburbs

Video killed the radio star and the internet killed the
record store. The music industry is renowned for its
slow adoption of technology, however The Arcade
Fire has bucked this trend and taken a refreshingly
imaginative approach with the release of their latest
album, The Suburbs.

Why I like it?

They bring the album concept to life across every
promotional aspect, while allowing each element to
work just as effectively independently to banish the
whole “matching luggage” mindset and blur the lines
between childhood nostalgia and today’s digital age.
The result? A new precedent for social campaigns.
11 trends to watch in 2011
1. Apps beyond mobile - While nobody can argue the impact of apps on the mobile industry, this year
people will start to understand how we can broaden their appeal as we see them infiltrate our TVs, cars,
computers and gaming consoles. And that is just the start.


2. The evolution of the banner ad - The banner ad has been fairly predictable for the past 15 years.
Sure there might be a few rich media surprises from time to time but no real innovation. As a response
to the iAd, banner ads will become more and more like mini microsites housed within the banner. The
challenge still though, will be understanding how to engage people enough to interact.


3. Digital retail - The retail world is set for a shakeup. Firstly, there’s the retail anywhere revolution. With
the launch of the ‘Square’ - a credit card scanner which literally just plugs into your iPhone to process
credit payments anywhere, the boundaries around purchases cease to exist. Then there is group
manipulated buying - a movement set to redefine our expectations of retail in the same way eBay and
Amazon did.


4. The Facebook economy - As Facebook Credits begin to grow in popularity/Facebook forbids using
anything else, we’re going to start seeing the wider population become more comfortable transacting
on Facebook in more than just gaming. Get primed for Facebook stores, charity fundraising and online
auctions getting housed more and more within Facebook.
5. Location based networks - This is the year location will really come into its own. With FB Places
taking off and FB Deals rolling out, the check-in will become second nature. With the inherit urge to
‘mark your territory’ matched with more intuitive rewards such as auto-checkins and push notifications,
locations may define 2011.

6. Collaborative Consumption - As the effects of the GFC subside and the reflection of what has
happened is completed, the realisation that we aren’t what we own will start to appear. See people
become more resourceful as they outsource ownership in favour of a more collaborative approach,
where peer to peer sharing rules.


7. Mobile everything - Why carry multiple products when your mobile can offer you everything you
need? Prepare for a reliance on the mobile to fill the needs of previously separate products - ie.
cameras, blogging, apps, commerce, remote controls.


8. YouTube boom - With the removal of YouTube’s video length limit, YouTube will redefine itself from
being a one stop shop for cat videos to the first stop for live sporting events, concerts and
presentations, while becoming a serious competitor for Hulu and the onslaught of set-top boxes.
9. Natural User Interface - Enter the Kinect effect. More than just a new standard in gaming, the
possibilities with the interface allow targeting like never before. Sadface? How about an ad designed to
make you smile. With the possibility to tailor communications to react to body language, we’ll see a new
level of engagement.


10. Transmedia experiences - Sure it’s a buzzword but it represents so much more. Automatically
check in to movies and shows based on sound recognition. Interact with other viewers in realtime over
social networks, turn comments on and off as you’re watching tv and see platforms such as Miso,
GetGlue and music app, SuperGlued grow in popularity.


11. Tablets - An obvious choice but one that cannot be ignored. Tablets are the future and set to be an
equivalent of the mobile phone in terms of popularity, with such a wide range of options available to
cater to all price ranges, there will be no reason not to have one. We will see them dominate education
while the daily commute has never been so entertaining. There will still be a bit of trial and error
throughout 2011 as brands work out the best way to use the technology, but growth will be enormous.
My passion project
If I had an (endless) million dollars I would set up a project that helped get kids from the
suburbs into the world. Travel is one of the most incredible things a person can do. It
challenges people and opens their eyes to all the wonderful and awful things mankind is
capable of.

Life in the suburbs can be easy. People can be born somewhere close to all the amenities and
entertainment they need and as a result, fall into their comfort zone, where they see no reason
to leave. What this can lead to is bigotry, misinformation and a lack of ambition.

I want to take my million dollars and give teenagers from the suburbs a passport. I want to
take them to see the architecture and way of life of the Western Europeans. The next group
would see the grandeur of the African safari and the hardships of the African people. Then we
would tango in the streets of Buenos Aires, trek to Machu Picchu, or cross the road in Ho Chi
Minh City. I want to open their eyes, to teach them that anything is possible with hard work
and to give them energy and a thirst for life.

What they do with their experiences is up to them but at least they will always know that not
everyone lives the same way they do, and there is nothing wrong with that.
References:

                                                                                Russell Naughton – Strategy Director, LOUD
                                                                                email: russell@loud.com.au
                                                                                phone: +61 2 9964 7009

                                                                                David Halter - Strategic Planner, LOUD
                                                                                email: davidhalter83@gmail.com
                                                                                skype: screaminghalt




Blog: adlandupstart.tumblr.com Twitter: @_lincu_ Email: Lindsey.t.cummings@gmail.com Skype: Lindsey.c Phone: +61 415 887751

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Lindsey Cummings - your new strategist

  • 1. L INDSEY C UMMINGS Trend hunter, music obsessed and pop culture tragic. Your new Digital Strategist. Blog: adlandupstart.tumblr.com Twitter: @_lincu_ Email: Lindsey.t.cummings@gmail.com Skype: Lindsey.c Phone: +61 415 887751
  • 2. Hi, I’m Lindsey. I’m a Digital Strategist from Sydney, Australia looking for a new challenge in a lively city. I have both an Australian and Irish passport and I’m willing to travel wherever they might take me. Trekking to Machu Picchu on my first solo travel adventure - a trip that The objective of this resume is to find a new opportunity made me realise if I can travel solo through South America with limited that matches my skills, rather than seek out a specific Spanish, I can do anything job. I have an advertising background, an industry which I love but am not married to, so as long as your role is strategic and seeks creative recommendations, I would love to hear more. Always a dreamer/ Where it all started. My schemer childhood home - the “city within a national park” In the following pages included some examples of my recent work, as well as work I admire, trends forecasted for 2011, and what my passion project would be if I had a million dollars. Shockingly, I like to look for inspiration from outside the ad world. Some who have taught me a lot are Wayne Coyne, enigmatic front man from The Flaming Lips and If you see anything that interests you or if you have any Robbie Deans, the Australian Rugby coach. questions, please contact me.
  • 3. My Skillset My Qualifications Planning: Experience: • A talent for recognising true insights in all aspects of communications including the market, brand, consumer and engagement insights 2007-2011: LOUD Advertising, Sydney • An approach which looks for the real problem and considers • Digital Strategist solutions outside of communications to solve it if necessary • Jnr Strategist • A belief in collaborative approaches, which are lateral over literal • Account Manager Digital: 2007: Advertising Federation of Australia (AFA) • The ability to design and develop comprehensive strategies, including • Graduate trainee - selected in a program which takes across social media channels Australia’s best advertising graduates and assigns them • Extensive experience in writing detailed content management to various agencies to undergo a 9 month trainee guidelines and editorial/conversational calendars program • A confidence in using analytics programs and interpreting the data for trends, opportunities or potential problems 2006: George Patterson Y&R, Sydney • Basic HTML coding • Account Co-ordinator • A great understanding of Facebook, Twitter, YouTube, Foursquare and how each platform can be optimised to achieve client goals 2005-2007: JB Hifi - Music • Thorough, up to date knowledge of emerging technologies and • Music advisor and sales consultant trends as well as an understanding of how these can be utilised to 2004: NEXT Media - Rolling Stone Magazine benefit clients • Thought leadership for all things digital to drive innovation both for • Intern working across all aspects of the magazine including writing, photo shoots, interviews, ad sales, the client and throughout the agency subscriptions and admin tasks • Proactivity that puts the agency on the front foot with clients General: Education: • An Account Management background which gives me a great appreciation for the various pressures facing her colleagues • 2004 - 2007: University of Technology, Sydney – Bachelor of • A self confessed data nerd who could happily sift through trawls of Business (Marketing, Leisure Management and Public statistics all day and loves nothing more than a good case study or Relations) infographic • Always looking for new inspiration in the most unexpected of places Industry Related • An understanding of multicultural communications and the • 2008: AFA AdSchool – Advertising Principles importance of respecting cultures and tailoring messages • 2009: AFA AdSchool – Strategic Planning Principles • Unfortunately design is not one of my skills, so please forgive the • 2010: AFA AdSchool – Digital Strategy not-so-seamless design of this CV • 2010: Google - Introduction to HTML & CSS
  • 4. Some brands I’ve worked on: Role: Account Manager & Strategist Info: Created integrated campaigns and new products for the financial services industry, focusing on superannuation, investment and insurance. Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | INTERNAL COMMS | CHANNEL PLANNING | Role: Strategist Info: Part of strategy team for various government projects including: NSW Transport, Sydney Olympic Park, NSW Health, Australia Day Council and the Public Transport Ticketing Corporation. Channels: | BRANDING | DESIGN | DIGITAL | SOCIAL MEDIA | ALTERNATE CHANNELS | INTERNAL COMMS | MULTICULTURAL | CHANNEL PLANNING | Role: Strategist Info: Currently developing digital strategy for full online offering which includes website, mobile & social networking plan. Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | SOCIAL MEDIA | CHANNEL PLANNING | Role: Account Manager & Senior Strategist Info: Created digital strategy for animal health products. Launched online social community for ‘pet passionates’ and developed trade campaign for pet stores and vets. Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | SOCIAL MEDIA | ALTERNATE CHANNELS | Role: Digital Strategist Info: Conducted donor research for re-brand and key message positioning. Developed in depth social media strategy for mass acquisition campaign and ongoing branding. Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | SOCIAL MEDIA | ALTERNATE CHANNELS | INTERNAL COMMS | SOCIETAL | MULTICULTURAL | CHANNEL PLANNING |
  • 5. Some brands I’ve worked on: Role: Account Coordinator Info: Launched Telstra’s ‘Next’ Network across all channels in Australia’s largest national advertising campaign. Launched the HipTop phone in a youth focussed campaign. Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | Role: Account Manager & Strategist Info: Australia’s largest television network, FOXTEL approached LOUD for DM strategy and creative, on-air creative and a new product launch. Developed creative strategy across multiple products. Channels: | BRANDING | DESIGN | DIGITAL | DIRECT | INTERNAL COMMS | Role: Strategist Info: Complete rebrand of all communications to take the brand from standard trade advertising to a unique look and feel with strong cut through that has seen them challenge John Deer for the number one brand. Channels: | BRANDING | DIGITAL | DIRECT | INTERNAL COMMS Role: Senior Strategist Info: Rebrand of all assets including store design, communications and branding to broaden the customer base from targeting multicultural only to mass appeal. Channels: | BRANDING | DESIGN | DIGITAL | MULTICULTURAL | INTERNAL COMMS Role: Strategist Info: Australia’s 2nd largest mobile provider approached us for a multicultural marketing strategy. Conducted in-depth research, developed products and call rates, then executed creative to 5 cultures. Channels: | BRANDING | DIGITAL | ALTERNATE CHANNELS | MULTICULTURAL |
  • 7. Cerebral Palsy Alliance The challenge: A.2$)12$(%!%&'()%5$)%)*$%'05$%).%5$)%'/%+-,% After 76 years as The Spastic Centre, awareness was still at just 1.5% (or pretty much nothing) and there was very little understanding of what 0'-%+:0.((%)*$%0..28%B*$-%!%0$2$2;$08 Cerebral Palsy consisted of. With a number of “mega charities” going from strength to strength and threatening to poach our donor base, a !"#$% &'()% *+,% +-% ./$0+)1.-% (.% 23% 4$5(% ,.-")% 6.07% #$03% 6$448% 9')% )*+)"(% (.2$)*1-5% )*+)% 3.'% &'()% *+#$% ).% bold move was needed. 5.% )*0.'5*% 6*$-% 3.'"#$% 5.)% :$0$;0+4% /+4(38% <(% 3.'0% ;.-$(% 50.6=% 3.'0% 2'(:4$(% (.2$)12$(% ,.-")% 7$$/% '/% 61)*% )*$2=% (.% ./$0+)1.-(% :+-% *$4/8% <-,% 4.)(% .>% )*$0+/3% +>)$06+0,(% ).% *$4/% )*$% 2'(:4$(% ()0$):*% .')888% 6*1:*% !% ,.-")% 417$?888% ;')% !% ,.-")% *+#$% 2':*% .>% +% :*.1:$8% !)"(% &'()% >0'()0+)1-5% ;$:+'($% The brand realities: +>)$0%$+:*%./$0+)1.-%!"2%;+:7%).%(@'+0$%.-$8%<%>$6%2.-)*(%+5.%!%:.'4,%6+47888%+-,%-.6%!%*+#$%).%4$+0-%).%,.%1)% +44% .#$0% +5+1-8% A.2$)12$(% !% &'()% *+#$% 2$4),.6-(888% !% 5$)% 0$+443% $2.)1.-+4888% :+'($% !% &'()% 6+-)% A negative stigma was attached to The Spastic Centre’s name, which ).% ;$% +;4$% ).% ,+-:$% +-,% ,.% )*$% )*1-5(% -.02+4% )$$-+5$% 5104(% ,.888% ;')% !"2% ()':7=% +-,% !% :+-")% ,.% +-3% was deterring donors – it wasn’t a glamorous cause. We recommended a .>% )*.($% )*1-5(8B*$-% !% &'()% )03% ).% /'44% 23($4>% ).5$)*$0% +-,% )*1-7=% 1)"(% >.0% )*$% ;$()8% major rebrand and a name change to the Cerebral Palsy Alliance. !% 2$+-=% )*$% ./$0+)1.-% 1(-")% &'()% ).% *$4/% 2$% 6+47% +5+1-888% 1)"(% ).% *$4/% 2$% 6+47% )$-% )12$(% ;$))$0% )*+-% !% :.'4,% ;$>.0$888% +-,% !"2% 4':73%>.0%)*+)8%!"#$%&'()%5.)%).%7$$/%)*1-71-5% Secondly, we had to make people understand what Cerebral Palsy is .>% )*$% /.(1)1#$(% )*+)% +0$% 5.1-5% ).% *+//$-%1-%)*$%>')'0$8%C$"0$%5$))1-5%)*$0$8% without just using the shocking statistics which were associated with the % % % % % D% <-,1$=% EF% 3$+0(% .4,=% 41#1-5% 61)*% :$0$;0+4% /+4(38 condition to bombard audiences. Thirdly, being a charity their marketing budget was minimal and we had to make every dollar count. Therefore a donor acquisition element had to be included. Insight: ‘Just telling me it’s a physical disability [or insert rational fact here] isn’t enough’. People need to conceptualise then empathise. Cerebral Palsy is a condition that can trap people forever. It affects more Every 15 hours, an Australian child is born with cerebral palsy. Australian families than any other physical disability. By making a donation, you can change life for these kids and their families. Visit cerebralpalsy.org.au Strategy: Knowing that awareness levels of The Spastic Centre were so low, we decided to focus on Cerebral Palsy the cause rather than the organisation itself and its name change to be at the centre of the campaign. We had to make the cause hit home for our audiences – that Cerebral Palsy affects entire families, not just people with CP.
  • 8. Rather than building a dedicated campaign microsite, Facebook was utilised to bring each family’s story to life in detail and make the affected child more than “a sick kid on an ad” and become real people with hopes, dreams and unique personalities through ongoing posts and updates on the site. www.facebook.com/cerebralpalsyalliance
  • 10. University of New England Help launch something truly amazing. You. The challenge: UNE Open Day 6-8 May 2011, Armidale UNE wanted to raise the profile of the University to school LITTLE RED • OPERATOR PLEASE • AMY MEREDITH • SEABELLIES* leavers in order to attract higher application rates to their Head to UNE this May and be part of the very first Life at Altitude festival. courses. Check out courses, meet lecturers and get a feel for campus life on Friday 6 May. Then on Saturday UNE launches into a massive event, with a huge line-up of live acts, great food and heaps of free entertainment. So this year, don’t just settle for another ordinary open day. Experience Life at Altitude. Subscribe at www.lifeataltitude.com.au for updates. The brand realities: Armidale is a 6 hour drive from Sydney and Brisbane and lacks the prestige of Tier 1 universities like Sydney University or the University of Technology, however we knew that once people A weekend of higher learning visited their campus, 90% of people ended up enrolling at the University. Insight: The students are in the midst of their most stressful year of their lives leading up to their final exams. If you are going to take their time, you need to make it worth it for them. Strategy: We decided to take the University Open Day and revamp it to showcase the university’s unique personality. The Open Day became the Life at Altitude Festival, a 3 day event which gave attendees a complete university experience, with everything from lectures and interviews with professors to bands, fireworks and professional sports matches. *LINE UP SUBJECT TO CHANGE. Now you’re thinking
  • 11. Website, Facebook Page and YouTube Channel
  • 12. BridgeClimb Sydney The challenge: 60% of BridgeClimb’s sales were from the international market so when the Australian dollar rose significantly and the Global Financial Crisis hit Australia’s major incoming tourist markets halting international tourism, BridgeClimb suffered hard. BridgeClimb needed to appeal to the local market to be a tourist in their own city to keep Sydney’s number 1 tourist attraction alive. The brand realities: BridgeClimb had been operating for 10 years so there was an This Valentine’s Day, attitude that any local residents who were interested in climbing take Romance would have climbed already. Meanwhile, the price of a climb had to a whole new level. doubled in those 10 years to make it far too expensive for residents to do as a regular weekend activity. February 2009 Insight: Sun Mon Tue Wed Thur Fri Sat 1 2 3 4 5 6 7 There are four times a year when people want to experience 8 15 9 16 10 17 11 18 12 19 13 20 14 21 something new and money is less of an issue – Valentine’s Day, 22 23 24 25 26 27 28 Mother’s Day, Father’s Day and Christmas. Strategy: Give your loved one an unforgettable experience with a BridgeClimb Gift Certificate. We developed an occasions strategy to make sure that during There are four to choose from. Valentine’s Day packages are also available for Climbs from 13th – 15th February. the four major occasions each year, BridgeClimb would be top of mind as an unforgettable gift. We adapted the creative and Ask our staff today. messaging to tap into the core insights of each occasion to build a campaign strategy with longevity.
  • 13. He always gave you the best view. This Father’s Day, return the favour with a BridgeClimb Gift Certificate. Ask our staff today. Make your Mother’s Day This year give Mum an unforgettable experience with a BridgeClimb Gift Certificate - there are four to choose from. Ask our staff today.
  • 14.
  • 15. Campaigns I wish I had been involved with
  • 16. The Fun Theory Why do we always look for the serious, the shocking, the hard facts when trying to change behaviour? Whatever happened to a bit of positivity? Enter The Fun Theory – Volkswagen’s approach to branding. Give someone negativity and they will challenge it; give someone a reward for changing their behaviour and they will embrace it. And they did. Why I like it? When receiving a brief for a new environmentally friendly car it would be easy to show flowers blooming as cars drive by, ice-caps standing tall, completely unmelted and, of course, the joy of driving, but how would that differentiate the brand? There are more interesting ways for your audience to understand how your brand thinks and this campaign brings the company to life in the most fantastic way.
  • 17. The Arcade Fire - The Suburbs Video killed the radio star and the internet killed the record store. The music industry is renowned for its slow adoption of technology, however The Arcade Fire has bucked this trend and taken a refreshingly imaginative approach with the release of their latest album, The Suburbs. Why I like it? They bring the album concept to life across every promotional aspect, while allowing each element to work just as effectively independently to banish the whole “matching luggage” mindset and blur the lines between childhood nostalgia and today’s digital age. The result? A new precedent for social campaigns.
  • 18. 11 trends to watch in 2011
  • 19. 1. Apps beyond mobile - While nobody can argue the impact of apps on the mobile industry, this year people will start to understand how we can broaden their appeal as we see them infiltrate our TVs, cars, computers and gaming consoles. And that is just the start. 2. The evolution of the banner ad - The banner ad has been fairly predictable for the past 15 years. Sure there might be a few rich media surprises from time to time but no real innovation. As a response to the iAd, banner ads will become more and more like mini microsites housed within the banner. The challenge still though, will be understanding how to engage people enough to interact. 3. Digital retail - The retail world is set for a shakeup. Firstly, there’s the retail anywhere revolution. With the launch of the ‘Square’ - a credit card scanner which literally just plugs into your iPhone to process credit payments anywhere, the boundaries around purchases cease to exist. Then there is group manipulated buying - a movement set to redefine our expectations of retail in the same way eBay and Amazon did. 4. The Facebook economy - As Facebook Credits begin to grow in popularity/Facebook forbids using anything else, we’re going to start seeing the wider population become more comfortable transacting on Facebook in more than just gaming. Get primed for Facebook stores, charity fundraising and online auctions getting housed more and more within Facebook.
  • 20. 5. Location based networks - This is the year location will really come into its own. With FB Places taking off and FB Deals rolling out, the check-in will become second nature. With the inherit urge to ‘mark your territory’ matched with more intuitive rewards such as auto-checkins and push notifications, locations may define 2011. 6. Collaborative Consumption - As the effects of the GFC subside and the reflection of what has happened is completed, the realisation that we aren’t what we own will start to appear. See people become more resourceful as they outsource ownership in favour of a more collaborative approach, where peer to peer sharing rules. 7. Mobile everything - Why carry multiple products when your mobile can offer you everything you need? Prepare for a reliance on the mobile to fill the needs of previously separate products - ie. cameras, blogging, apps, commerce, remote controls. 8. YouTube boom - With the removal of YouTube’s video length limit, YouTube will redefine itself from being a one stop shop for cat videos to the first stop for live sporting events, concerts and presentations, while becoming a serious competitor for Hulu and the onslaught of set-top boxes.
  • 21. 9. Natural User Interface - Enter the Kinect effect. More than just a new standard in gaming, the possibilities with the interface allow targeting like never before. Sadface? How about an ad designed to make you smile. With the possibility to tailor communications to react to body language, we’ll see a new level of engagement. 10. Transmedia experiences - Sure it’s a buzzword but it represents so much more. Automatically check in to movies and shows based on sound recognition. Interact with other viewers in realtime over social networks, turn comments on and off as you’re watching tv and see platforms such as Miso, GetGlue and music app, SuperGlued grow in popularity. 11. Tablets - An obvious choice but one that cannot be ignored. Tablets are the future and set to be an equivalent of the mobile phone in terms of popularity, with such a wide range of options available to cater to all price ranges, there will be no reason not to have one. We will see them dominate education while the daily commute has never been so entertaining. There will still be a bit of trial and error throughout 2011 as brands work out the best way to use the technology, but growth will be enormous.
  • 23. If I had an (endless) million dollars I would set up a project that helped get kids from the suburbs into the world. Travel is one of the most incredible things a person can do. It challenges people and opens their eyes to all the wonderful and awful things mankind is capable of. Life in the suburbs can be easy. People can be born somewhere close to all the amenities and entertainment they need and as a result, fall into their comfort zone, where they see no reason to leave. What this can lead to is bigotry, misinformation and a lack of ambition. I want to take my million dollars and give teenagers from the suburbs a passport. I want to take them to see the architecture and way of life of the Western Europeans. The next group would see the grandeur of the African safari and the hardships of the African people. Then we would tango in the streets of Buenos Aires, trek to Machu Picchu, or cross the road in Ho Chi Minh City. I want to open their eyes, to teach them that anything is possible with hard work and to give them energy and a thirst for life. What they do with their experiences is up to them but at least they will always know that not everyone lives the same way they do, and there is nothing wrong with that.
  • 24. References: Russell Naughton – Strategy Director, LOUD email: russell@loud.com.au phone: +61 2 9964 7009 David Halter - Strategic Planner, LOUD email: davidhalter83@gmail.com skype: screaminghalt Blog: adlandupstart.tumblr.com Twitter: @_lincu_ Email: Lindsey.t.cummings@gmail.com Skype: Lindsey.c Phone: +61 415 887751