Staying Out of Harm's Way: When Negative Communication Rears Its Ugly Head
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Presentation at the Women's Career Network on October 18, 2012 in Vienna, Austria at the Expat Center.
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Staying Out of Harm's Way: When Negative Communication Rears Its Ugly Head
- 1. When Negative Communication Rears Its Ugly Head October 18, 2012 Presented by Vici Koster-Lenhardt An American, A Communicator, A Thought Leader (c) Victoria Koster-Lenhardt, 2012
- 2. About You Nationalities Works for a company Austrian European Global Has their own company “Individual contributors” Manages a team, department, organization (c) Victoria Koster-Lenhardt, 2012
- 3. About Vici Communications Professional since 1980 The Coca-Cola Company The Hearst Corporation Gannett News The New York Times Society for Technical Communication Fellow, past member of Board of Directors, founded Central European chapter Disclaimer: I’m not a psychologist or psychiatrist (c) Victoria Koster-Lenhardt, 2012
- 4. Agenda & Objectives Objective: Get an overview of the tools available to help you succeed and get the results you want __________________________________________________ Exercise: Defining what difficult means and why Exercises 1&2: When communication flows; when communication fails 7 communication guidelines from the gurus Exercise 3: What now? Resources (c) Victoria Koster-Lenhardt, 2012
- 5. Click here for YouTube Video by InspiringWordz(c) (c) Victoria Koster-Lenhardt, 2012
- 6. Click here for YouTube Video by InspiringWordz(c) (c) Victoria Koster-Lenhardt, 2012
- 7. • How do you feel? How does the other person feel? _________________________________________ • What are the results? What worked? _________________________________________ (c) Victoria Koster-Lenhardt, 2012
- 8. • How do you feel? How does the other person feel? _________________________________________ • What are the results? What failed? _________________________________________ (c) Victoria Koster-Lenhardt, 2012
- 9. Tools and guidelines to use when negative communication rears its ugly head (c) Victoria Koster-Lenhardt, 2012
- 10. #1 Non-Violent Communication –Marshall Rosenberg Click here: Marshall Rosenberg on Non-Violent Communication (c) Victoria Koster-Lenhardt, 2012
- 11. #1 Non-Violent Communication –Marshall Rosenberg Enjoy giving from the heart Speak the language of life, feelings, and needs (not criticism, moral judgment, diagnosis) Create quality of connection with other people in which everybody’s needs are met through natural giving (not through guilt, fear, shame etc.) Learn to express what’s alive in you and what would make life wonderful; listen for the same and (hear only this) (c) Victoria Koster-Lenhardt, 2012
- 12. #2, The Four Agreements –Don Miguel Ruiz Be impeccable with your word Speak with integrity Say only what you mean Avoid using the word to speak against yourself or to gossip about others Use the power of your word in the direction of truth and love. (c) Victoria Koster-Lenhardt, 2012
- 13. #3 The Power of Intention –Dr. Wayne Dyer Choose not to be offended You don’t have to be angry What is your intention? Do you want to be right or happy? (c) Victoria Koster-Lenhardt, 2012
- 14. #4 & 5 Integrity –Henry Cloud & Gandhi What kind of "wave" do you want to leave behind you? Be the change you wish to see. (c) Victoria Koster-Lenhardt, 2012
- 15. #6 NLP Neuro-Linguistic Programming Are you getting the results you want? If not, change your approach. (c) Victoria Koster-Lenhardt, 2012
- 16. #7–Vici (not a guru) It's always about the other person; it’s not about you (c) Victoria Koster-Lenhardt, 2012
- 17. (c) Victoria Koster-Lenhardt, 2012
- 18. What now? 1. Breathe 2. Take care of your soul 3. Eat well 4. Exercise 5. Cultivate relationships that are important to you and practice random acts of kindness 6. Be thankful every day for three things 7. Do something fun every day (c) Victoria Koster-Lenhardt, 2012
- 19. GLOW Gratitude + Love + Optimism + Wonder (c) Victoria Koster-Lenhardt, 2012
- 20. • Which guru spoke to you and why? How could it help you? ________________________________________ (c) Victoria Koster-Lenhardt, 2012
- 21. Resources Communication The 7 Habits of Highly Effective People, Stephen R. Covey The Four Agreements, Don Miguel Ruiz www.cnvc.org, Marshall Rosenberg www.iwordz.wordpress.com The Power of Intention, Wayne Dyer Introducing NLP – Psychological Skills for Understanding and Influencing People, Joseph O’Connnor & John Seymour Meditation Search Inside Yourself –The Unexpected Path to Achieving Success, Happiness (and World Peace), Chade-Meng Tan The Silva Ultramind ESP System, Ed Bernd, Jr. The High-Performance Mind, Anna Wise Leadership & Career Integrity: The Courage to Meet the Demands of Reality, Henry Cloud The Dip, Seth Godin Happiness The Happiness Project: Or, Why I Spent a Year Trying to Sing in the Morning, Clean My Closets, Fight Right, Read Aristotle, and Generally Have More Fun, Gretchen Rubin (c) Victoria Koster-Lenhardt, 2012
- 22. vkosterlenhardt@gmail.com (c) Victoria Koster-Lenhardt, 2012
Editor's Notes
- Victoria Koster-Lenhardt is an American who moved to Vienna in 1987. She worked at The Coca-Cola Company for 21 years as a manager within the IT and Communications organizations. While based in Vienna the entire time, Vici grew as a leader in her company and in her profession, across Europe and within the USA. She will share tips and tricks that enabled her to grow and be a successful leader and mentor.