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Unfinished Business: Industrial
Design in the Consumer-Driven Era

Ian Campbell,
Yuhdi Ariadi and Matt Sinclair (both PhD students)
Loughborough Design School
Overview of Presentation
                                     Loughborough Design School




 Arguments for and against consumer design
 Examples of consumer customisation
 Enabling consumer design
 Classification of consumer involvement
 Pilot study
 Conclusions and future directions
Main Argument
                                       Loughborough Design School


As additive manufacturing technologies become
cheaper and more available, consumers will
customise, design and make their own products
Counter-argument
                                                         Loughborough Design School



As additive manufacturing technologies become
cheaper and more available, consumers will
customise, design and make their own products
do exactly the same thing they've always done
“A small percentage of consumers may want to choose colours on their
sneakers, or push and pull a few points on a NURBS surface, but your
comment comes off as pretty ignorant as to what design actually is.”
“The rapid protoyping machine in many ways is no different than the hot
glue gun, it allows crafters to excercise their wimsy and their perspective,
some of which is good, most horrid.”
“Myspace is a perfect example of what happens when you put design into
the hands of everyone. A huge percentage of the pages on Myspace are
unusable/unreadable. Personal fabrication will be no different… on
balance… a big, ugly mess.”
Counter counter-argument
                                        Loughborough Design School




 Consumer customisation and design is already
 happening in many areas and is likely to increase in
 future
 This will happen whether designers, engineers,
 corporations and brands like it or not
Examples of Consumer Customisation
                                Loughborough Design School




Consumer Customisation of
Harley Davidson motorcyles
Examples of Consumer Customisation
                                Loughborough Design School




Consumer Customisation of PCs
Enabling Consumer Design
                             Loughborough Design School




Consumers
cannot be
expected to
make use of
highly complex
“professional”
computer aided
design systems
Enabling Consumer Design (cont.)
                                        Loughborough Design School




But they can use these: Comic Blobs and SketchUp
Enabling Consumer Design (cont.)
                                          Loughborough Design School



They can do even better with something like this:
Spore Creature Creator
Enabling Consumer Design (cont.)
                                         Loughborough Design School



 Not everything in the product will be designed by the
 consumer – there will be a central “core” around
 which they will manipulate the external shape
Classification of Consumer Involvement
                                       Loughborough Design School

Designer’s commitment to consumer involvement is a
measure of:
    consumer’s autonomy
    how much autonomy the designer ‘hands over’
Consumer’s involvement in design is a measure of:
   the degree of involvement in the conception,
   specification, design and manufacture of a product
   the effectiveness of that involvement
This relationship can be plotted on a graph with
consumers involvement on the vertical axis plotted
against designer commitment on the horizontal axis
Consumer involvement versus designer commitment
                                            Loughborough Design School




On the left of the graph, the   On the right of the graph, the
designer retains control of     designer gives up control
the product’s final form, and   over the product’s final form,
acts as an interpreter of       and acts as a facilitator to
consumer needs to arrive at     allow the consumer to create
a design solution               their own design solution
Consumer involvement versus designer commitment
                                           Loughborough Design School




                         Direct, deliberate influence
                         on product form

Consumers involvement    Limited, direct influence on
falls into one of four   product form
categories, moving up
                         Limited, indirect influence on
the vertical axis        product form


                         No influence on product form
Mapping of existing products onto graph
                                       Loughborough Design School



Existing examples of consumer involvement were
mapped onto the classification
Examples had to be accessible to consumers; academic
studies, in-house trials etc. were excluded
Only three examples are given of conventionally
designed products, though the majority of all products
are designed this way
No ‘real world’ examples of co-designed products were
identified
Some examples fall into more than one area
Examples of existing products
                                       Loughborough Design School


                                       Openmoko
Hot rod cars              World of     FreeRunner
                          Warcraft       Phone
                        Figureprints
                    Build-a-
                     Bear

      Materialise
     hearing aids    NikeID
                    trainers

      Nokia 7610
Openmoko FreeRunner Phone
                                           Loughborough Design School



A project to create a family of totally open source mobile
phones, including the hardware specification and the
operating system
Power relationship between designer and consumer
                                     Loughborough Design School




In all design activities
there is a power
relationship between the
designer and the
consumer. This is a result
of the relative importance
of the designer’s opinions
compared to those of the
consumer.
Impact of Changed Power Relationship
                                                 Loughborough Design School

Traditionally most design activity has occurred in the
bottom left of the diagram
   In an age of mass manufacture, where the barriers to entry to
   the means of production are high, design has largely been
   restricted to professional designers and engineers
   Direct Digital Manufacturing technologies (additive
   manufacturing, laser cutting etc.) significantly lower these
   barriers
Approaches to design which occur in the top right of the
diagram require a new way of working from designers
   An acceptance of the need to enable consumers to design their
   own products (if they wish)
   An acceptance of the need to design “products which are not
   finished”
   A recognition that this involves giving up control over the
   function and aesthetic of the final product
Hypothesis
                                                             Loughborough Design School




In future, the role of designers will be
to design unfinished objects
     Products which require unique decisions and inputs from consumers


     Products which are incomplete without the consumer’s expertise
It is already happening!
                           Loughborough Design School
Pilot Study 1 – two dimensional
                                  Loughborough Design School
Personalised Input
                     Loughborough Design School
Capturing the Data
                     Loughborough Design School
CAD Modelling
                Loughborough Design School
Final Design
               Loughborough Design School
Pilot Study 2 – three dimensional
                                       Loughborough Design School



Pilot Study undertaken to see if Variational Consumer
Design could be applied to a customised memory stick
Use of Genoform software
                                      Loughborough Design School



Genoform enables the parameters of CAD models
created in SolidWorks to be encoded into a “genome”
Use of Genoform software (continued)
                                            Loughborough Design School



Values in the genome can be “mutated” (within set limits) to
create an almost infinite number of variations of the model
Use of Genoform software (continued)
                                           Loughborough Design School



Certain aspects of the model can be protected from the
mutation process, in this case the internal components
Original designs created within SolidWorks
                                       Loughborough Design School


  Six alternative concept designs were modelled in
  SolidWorks and then encoded within Genoform
Variations created by Genoform
                                             Loughborough Design School


Eight participants were asked to select their preferred design
which was then mutated within Genoform




Variations of the design were presented to the participant, a
preferred option selected and the process repeated until they
were happy with the design outcome
Some final designs
                     Loughborough Design School
Pilot Study 3 – real-time interaction
                                        Loughborough Design School



“PenCAD” enables consumers to change the design
form in real-time using slider bars in Rhino/Grasshopper
Conclusions and Future Directions
                                        Loughborough Design School



Consumer design is here and is growing
There are different types of consumer design and some
will require a major change in designer attitudes
There is a tension between consumer desires to design
and consumer capabilities for designing
User-friendly method(s) for capturing consumer design
intent must be developed
This could take the form of a “customisation toolkit” to
enable consumer design but also apply key design rules
Designers will need to create “unfinished designs” to be
finished by the consumer
Thank you …     any questions?

    r.i.campbell@lboro.ac.uk

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presentacion CM Ian Campbell

  • 1. Unfinished Business: Industrial Design in the Consumer-Driven Era Ian Campbell, Yuhdi Ariadi and Matt Sinclair (both PhD students) Loughborough Design School
  • 2. Overview of Presentation Loughborough Design School Arguments for and against consumer design Examples of consumer customisation Enabling consumer design Classification of consumer involvement Pilot study Conclusions and future directions
  • 3. Main Argument Loughborough Design School As additive manufacturing technologies become cheaper and more available, consumers will customise, design and make their own products
  • 4. Counter-argument Loughborough Design School As additive manufacturing technologies become cheaper and more available, consumers will customise, design and make their own products do exactly the same thing they've always done “A small percentage of consumers may want to choose colours on their sneakers, or push and pull a few points on a NURBS surface, but your comment comes off as pretty ignorant as to what design actually is.” “The rapid protoyping machine in many ways is no different than the hot glue gun, it allows crafters to excercise their wimsy and their perspective, some of which is good, most horrid.” “Myspace is a perfect example of what happens when you put design into the hands of everyone. A huge percentage of the pages on Myspace are unusable/unreadable. Personal fabrication will be no different… on balance… a big, ugly mess.”
  • 5. Counter counter-argument Loughborough Design School Consumer customisation and design is already happening in many areas and is likely to increase in future This will happen whether designers, engineers, corporations and brands like it or not
  • 6. Examples of Consumer Customisation Loughborough Design School Consumer Customisation of Harley Davidson motorcyles
  • 7. Examples of Consumer Customisation Loughborough Design School Consumer Customisation of PCs
  • 8. Enabling Consumer Design Loughborough Design School Consumers cannot be expected to make use of highly complex “professional” computer aided design systems
  • 9. Enabling Consumer Design (cont.) Loughborough Design School But they can use these: Comic Blobs and SketchUp
  • 10. Enabling Consumer Design (cont.) Loughborough Design School They can do even better with something like this: Spore Creature Creator
  • 11. Enabling Consumer Design (cont.) Loughborough Design School Not everything in the product will be designed by the consumer – there will be a central “core” around which they will manipulate the external shape
  • 12. Classification of Consumer Involvement Loughborough Design School Designer’s commitment to consumer involvement is a measure of: consumer’s autonomy how much autonomy the designer ‘hands over’ Consumer’s involvement in design is a measure of: the degree of involvement in the conception, specification, design and manufacture of a product the effectiveness of that involvement This relationship can be plotted on a graph with consumers involvement on the vertical axis plotted against designer commitment on the horizontal axis
  • 13. Consumer involvement versus designer commitment Loughborough Design School On the left of the graph, the On the right of the graph, the designer retains control of designer gives up control the product’s final form, and over the product’s final form, acts as an interpreter of and acts as a facilitator to consumer needs to arrive at allow the consumer to create a design solution their own design solution
  • 14. Consumer involvement versus designer commitment Loughborough Design School Direct, deliberate influence on product form Consumers involvement Limited, direct influence on falls into one of four product form categories, moving up Limited, indirect influence on the vertical axis product form No influence on product form
  • 15. Mapping of existing products onto graph Loughborough Design School Existing examples of consumer involvement were mapped onto the classification Examples had to be accessible to consumers; academic studies, in-house trials etc. were excluded Only three examples are given of conventionally designed products, though the majority of all products are designed this way No ‘real world’ examples of co-designed products were identified Some examples fall into more than one area
  • 16. Examples of existing products Loughborough Design School Openmoko Hot rod cars World of FreeRunner Warcraft Phone Figureprints Build-a- Bear Materialise hearing aids NikeID trainers Nokia 7610
  • 17. Openmoko FreeRunner Phone Loughborough Design School A project to create a family of totally open source mobile phones, including the hardware specification and the operating system
  • 18. Power relationship between designer and consumer Loughborough Design School In all design activities there is a power relationship between the designer and the consumer. This is a result of the relative importance of the designer’s opinions compared to those of the consumer.
  • 19. Impact of Changed Power Relationship Loughborough Design School Traditionally most design activity has occurred in the bottom left of the diagram In an age of mass manufacture, where the barriers to entry to the means of production are high, design has largely been restricted to professional designers and engineers Direct Digital Manufacturing technologies (additive manufacturing, laser cutting etc.) significantly lower these barriers Approaches to design which occur in the top right of the diagram require a new way of working from designers An acceptance of the need to enable consumers to design their own products (if they wish) An acceptance of the need to design “products which are not finished” A recognition that this involves giving up control over the function and aesthetic of the final product
  • 20. Hypothesis Loughborough Design School In future, the role of designers will be to design unfinished objects Products which require unique decisions and inputs from consumers Products which are incomplete without the consumer’s expertise
  • 21. It is already happening! Loughborough Design School
  • 22. Pilot Study 1 – two dimensional Loughborough Design School
  • 23. Personalised Input Loughborough Design School
  • 24. Capturing the Data Loughborough Design School
  • 25. CAD Modelling Loughborough Design School
  • 26. Final Design Loughborough Design School
  • 27. Pilot Study 2 – three dimensional Loughborough Design School Pilot Study undertaken to see if Variational Consumer Design could be applied to a customised memory stick
  • 28. Use of Genoform software Loughborough Design School Genoform enables the parameters of CAD models created in SolidWorks to be encoded into a “genome”
  • 29. Use of Genoform software (continued) Loughborough Design School Values in the genome can be “mutated” (within set limits) to create an almost infinite number of variations of the model
  • 30. Use of Genoform software (continued) Loughborough Design School Certain aspects of the model can be protected from the mutation process, in this case the internal components
  • 31. Original designs created within SolidWorks Loughborough Design School Six alternative concept designs were modelled in SolidWorks and then encoded within Genoform
  • 32. Variations created by Genoform Loughborough Design School Eight participants were asked to select their preferred design which was then mutated within Genoform Variations of the design were presented to the participant, a preferred option selected and the process repeated until they were happy with the design outcome
  • 33. Some final designs Loughborough Design School
  • 34. Pilot Study 3 – real-time interaction Loughborough Design School “PenCAD” enables consumers to change the design form in real-time using slider bars in Rhino/Grasshopper
  • 35. Conclusions and Future Directions Loughborough Design School Consumer design is here and is growing There are different types of consumer design and some will require a major change in designer attitudes There is a tension between consumer desires to design and consumer capabilities for designing User-friendly method(s) for capturing consumer design intent must be developed This could take the form of a “customisation toolkit” to enable consumer design but also apply key design rules Designers will need to create “unfinished designs” to be finished by the consumer
  • 36. Thank you … any questions? r.i.campbell@lboro.ac.uk

Notas do Editor

  1. Such manufacturing systems, dubbed “compact factories” or “fabbers,” may have the same potential to transform human civilization as another “universal” technology – the digital computer. The ability to directly fabricate functional custom objects could transform the way we design, make, deliver and consume products.
  2. Quotes from a thread on Core77 MySpace example
  3. If you're looking at these thinking they are awful, or crass, or in bad taste, or that they would never sell, you have missed the point. The point is that ONE person thought this was a good idea, and they thought it was such a good idea they spent a lot of time and effort realising it.
  4. If you're looking at these thinking they are awful, or crass, or in bad taste, or that they would never sell, you have missed the point. The point is that ONE person thought this was a good idea, and they thought it was such a good idea they spent a lot of time and effort realising it.
  5. One advantage designers and engineers have is access to the means of production Typically CAD software requires a substantial investment in time in order to gain even a basic expertise. The UI is complex and intimidating to non-experts.
  6. http://www.cosmicblobs.com http://sketchup.google.com/
  7. http://www.electronicarts.co.uk/spore/
  8. http://www.openmoko.com
  9. My prediction If you think that sounds crazy, actually it’s already happening.
  10. Mass customised products present the consumer with an unfinshed product, and invite their wishes and opinions to create a unique object. But when presented with mass customisation as an example of consumer design, designers often say that this is configuration, not design. That choosing from a menu of existing options does not make someone a designer. And this is true. However, if the consumer wasn’t making these choices, about colour and components and specification, who would be? It would be the professional designer. And so whilst it might be true to say that the consumer is not actually a designer, it’s undeniable that what the consumer is doing is what, in other circumstances, would be described as design. But of course, what’s not possible within a mass customisation scenario is the ability to actually change the shape of the bike, to affect the size or geometry.
  11. So now I’d like to present a couple of projects which I have worked on, showing how this principle can be taken beyond mass customisation, and then to show some projects from other designers. The first came about from a project where I’d been asked to consider how to make USB memory sticks for a number of brands, to be given away as gifts at fashion shows (they would contain images from the collection). The production run was small, so obviously a number of digital fabrication options were considered. But as I was doing the project I started to think how it could be made much more personal. About what would happen if the ‘brand’ were a single person.
  12. And that led me to thinking about graffiti tags, about how they could be thought of as personal logos. So we developed a system whereby, if you took a photo of a tag…
  13. A piece of software would extract the tag from the image and then create a vector path of the outline
  14. This vector path could then be input into a really simple, crude solid modelling application. It could be scaled and moved within certain boundaries governed by the shape and size of the core product. And then it could be extruded to create a physical manifestation of the tag.
  15. This slide shows the end result, a personalised MP3 player. And basically what this project shows is the possibility for a consumer to create a unique product without requiring ID skills.
  16. Depression for thumb
  17. So what both these exercises show, I think, is that consumers are able to create unique designs if they are enabled and guided by the right tools. Basically what these projects, and the next ones I’m about to show do, is remove the fear of ‘blank paper syndrome’ What’s also important though, and fundamental to the success of these systems, is that they don’t allow the consumer to make mistakes. If someone is paying money for a product they’ve designed themselves, they want the confidence to know that it won’t break, or be dangerous, basically that it’s going to work.