The document provides an overview of human resource management (HRM) policies and practices. It discusses key topics such as human resource planning, recruitment and selection, training and development, performance appraisal, and employee relations. The summary highlights that HRM involves developing strategies and policies to manage people for business performance. It also notes that training, performance reviews, and maintaining good employee relations are important aspects of HRM.

1. Human Resource Policies and Practices Lecturer: Do Tien Long 09 04 51 54 46 [email_address]

13. HRM – a shared responsibility

21. Main stages in HR planning

24. Recruitment & selection of staff

26. Possible contents of a job description

33. Interview questions Leading Time keeping is important. Are you a good time keeper? I guess you regret that now, do you?

34. Interview questions Open What made you decide to ……….? How did you happen to………….?

35. Interview questions Direct / closed What grades did you get in each of your A- level subjects? Exactly how many staff report directly to you?

36. Interview questions Reflective remark You appear to prefer working in a busy office It seems that you do not respond well to personal criticism

37. Selection decision – grading schemes

45. Overview of performance appraisal

53. Employment relations & business performance This material is taken from Employment Relations into the 21st Century: An IPD Position Paper and reproduced with the permission of the publisher, the Chartered Institute of Personnel and Development, London, SW19 4UX, December 1997, p.5.

54. Effective employment relations

58. At which stage of the selection process do you think a company’s culture becomes clear to an employee? Discuss with a classmate. Chapter Check-Up: HR Policies