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Robert Jones & Agnes Hunt Orthopaedic Hospital

           Elements of Risk Management




                       Risk Management Strategy - Lawson Odere   1
1. Introduction            3. Objectives
   Robert Jones and Agnes Hunt Hospitals NHS                    The principal objective of the risk management
  Foundation Trust recognises that effective risk                strategy is to provide the Board of Directors
          management is essential to the overall                 with sufficient assurance that appropriate
  performance of the organisation. The strategic                 structures and processes are in place to
    approach to risk management as reflected in                  minimise risks and loss of assets and
 this document is fundamental to the delivery of                 reputation and that reporting processes for risk
  the Trust’s organisational objectives in relation              are maintained.
       to performance, governance and controls
                                       assurance.               The strategy will also seek to:
                                                                ensure that the risk management processes
                                              2. Aims            are integral to the organisational working
                                                                 practices and culture
• the organisation recognises risk management
       as a key element of integrated governance                encourage the reporting of incidents, within a
                                                                 fair blame culture ensuring that lessons are
 • risk management systems and processes are                     learned and preventative measures introduced
    embedded locally across clinical directorates
     and in corporate services including business               ensure that, through the strengthening of risk
          planning, service development, financial               management arrangements there are continual
planning, project and programme management                       improvements to patient safety
                                        and education           minimise claims for accident or injury against
      • all risks are identified that have a potential           the Trust
adverse effect on the quality of care, safety and                support systems which eliminate, transfer or
        well being of patients, staff, volunteers and            reduce risks to as acceptable a level as
 visitors, and on the business, performance and                  possible.
                               reputation of the Trust
                                                                secure the highest possible standards of risk
     • the organisation adopts a co-ordinated and
multi-disciplinary approach in managing its risks                management in terms of external validation,
   through a systematic process of identification,               including the NHS Litigation Authority (NHSLA)
  analysis, learning, control and management of                  Risk Management Standards.
                                                   risk

                                                 Risk Management Strategy - Lawson Odere
                                                                                                                    2
The risk management            process     has    five     key        These systems are electronically linked and
elements:                                                             networked across the Trust, via an integrated
                                                                      software system. This will enable ready
• Identification and management of risk                               transfer of information across all sources and
• Risk evaluation                                                     will facilitate local and organisational learning
• Risk control                                                        from adverse events and risk assessment
• Risk reporting                                                      processes in addition to supporting an
• Monitoring, review and audit.                                       integrated approach to risk analysis.

    The Trust is committed to ensuring that the risk
     management processes become embedded in the
     management of both threats and opportunities, in
     terms of strategic and operational issues in the
     functioning of the organisation. In order to underpin
     an integrated approach to risk management
     activities across the organisation, the Trust will
     maintain and continue to develop the single Trust-
     wide risk management system for:

     Accident/incident reporting
    Risk register entry, review and collation of reports
    Complaints management
    Litigation and claims management

                                               Risk Management Strategy - Lawson Odere
                                                                                                                      3
Operational Responsibilities for effective risk management




 The Chief Executive has overall responsibility                        Executive Team
 for risk management, on behalf of the Board of            Specific responsibilities are delegated to
   Directors of the Trust. In addition, the Chief         members of the Executive Team as follows:
  Executive is responsible for ensuring that the
    Trust is in a position to provide an overall              The Medical Director has delegated
assurance that the organisation has in place the            responsibility for the implementation and
necessary controls to manage its risk exposure.          further development of the Risk Management
  In order to make such a statement, the Chief             Strategy. The Medical Director will require
  Executive and Board of Directors will need to          each Directorate to submit an annual Clinical
       provide evidence that the Trust’s Risk                Governance Report to ensure that their
  Management Strategy is being implemented                 objectives have been met and reviewed by
   with systems and processes being regularly                         the Executive Team.
    reviewed and that, where deficiencies are
   identified, developments and improvement                The Director of Quality and Effectiveness
   mechanisms are being put in place with the               will support the Directors of the Trust with
      overall aim of continuous improvement.              implementation and development of the Risk
                                                                     Management Strategy..
 A Non-Executive Director with a delegated
responsibility for Risk Management sits on the                 The Finance Director has delegated
 Board and chairs the Corporate Governance                 responsibility for the management of risk in
 Committee, overseeing on behalf of the Trust                relation to finance issues and to support
Board the organisation’s progress with the Risk            implementation and further development of
            Management Strategy.                                  the Risk Management Strategy.



                                        Risk Management Strategy - Lawson Odere
                                                                                                           4
.

 .




                                                                      Strategy Dissemination Implementation and
Responsibilities      of   all   employees        (including
                                                                      Monitoring:
temporary staff)
                                                                      The Risk Management Strategy will be
It is the responsibility of all staff, including Directors and        disseminated and made available:
Non-Executive Directors to identify, assess and                       Internally – Directorate and Department
manage risk on an on-going basis. The Trust is                        managers will be expected to communicate the
committed to learning from mistakes, incidents,                       Strategy to all relevant staff and it should be
complaints and claims by continually analysing                        integral to local induction procedures.
situations and improving systems. As an employee of                   Externally – To Monitor, Primary Care Trusts,
                                                                      NHSLA, CQC, Internal and External Auditors,
the Trust, everyone has responsibility for and a role to
                                                                      Partner Organisations, and published on the
play in managing risk, which includes:                                Trust Intranet.
• managing risks within their job
• alerting managers to any risks within the service area
that require urgent attention                                           However a serious breach of safety regulation
• participation in Risk Management training.                            or negligence causing loss or injury will be
                                                                        regarded as gross misconduct and will be
As a large emphasis within the Risk Management                          considered within the Trust Disciplinary
Strategy is to develop an environment where the focus                   procedure Policy.
and culture is on reporting and learning from mistakes
and near misses.

                                                                                                                        5
                                                   Risk Management Strategy - Lawson Odere
Monitoring
 An annual risk management report will be provided to the Corporate Governance Committee on
 progress with implementation of the Strategy and achievements against the Performance Indicators
 supplemented by ad hoc reports on specific risk management priorities as required.
 All departments and directorates are required to undertake risk assessments of a range of issues and to
 demonstrate compliance with this through quarterly Health and Safety Compliance audits.
 In order to support further development, the Trust will continue to benchmark performance against
 national and international best practice.

Associated Policies and Procedures
• Aggregating Data and Learning from      •Induction Policy
Incidents, Complaints and Claims Policy   • Major Incident Plan
• Being Open Policy                       • Management and Reporting of Accidents and Incidents Policy
• Business Continuity Policy              •Mandatory Training Policy
• Claims Management Policy                •Maternity Clinical Risk Management Strategy
• Concerns and Complaints Policy          •Risk Register-Policy for Management and Use
• Disciplinary Policy/Procedure           •Serious Untoward Incident Reporting and Management Policy
• Dress and Appearance Policy             •The ordering, storage and administration of all medicinal
• Hand Hygiene Policy                     substances in The Newcastle upon Tyne Hospitals NHS
• Incidents, Accidents and the Trust      Foundation Trust policy
Disciplinary Process - Guidelines for     •Training in the Safe Use of Medical Devices policy
Managers, Clinical Directors and          •Health & Safety Operational Policy
Employees.                                •Procedure for the Prescribing Recording and Administering of
                                          Medicines.




                                                    Risk Management Strategy - Lawson Odere                6
Objective(s) and action                               Responsibility                               Timetable
Dissemination of the Strategy across the organisation
Publish the Risk Management Strategy both internally Director of Quality and Effectiveness         As indicated
and externally as outlined above.
Ensure that all managers are aware of the Risk        Director of Quality and Effectiveness        As indicated
Management Strategy and that relevant staff           Directorate and Departmental
recognise their specific risk management              management teams
responsibilities as appropriate to their role.
Implementation of the strategy across the organisation
Ensure that all Board members, Senior Managers,       Corporate Governance Committee               As agreed
Directorate Managers and Clinical Directors receive   supported by Director of Quality and
training in risk identification, analysis, control,   Effectiveness
monitoring and review including the management of
project risks, and risk management in business
development and service delivery.
Ensure that all relevant Managers receive training on Director of Quality and Effectiveness        As indicated
utilising key risk management information systems for
the management of incidents, complaints, claims,
risks and use aggregated risk information in decision
making and business planning.
Review progress against the Risk Management           Director of Quality and Effectiveness        Bi-monthly report to Corporate
Strategy Performance Indicators.                                                                   Governance Committee
To ensure that all staff groups receive Mandatory      Head of Training and Development            As indicated in
training/ Risk Management training as defined by the                                               Induction/Mandatory Training
NHSLA Acute Standards.                                                                             Policy
Directorate Risk Management Support
• Review of the Directorate self assessment risk       Directorate Management Team,           As indicated
reviews                                                supported by Risk Risk Management and
• Implementation of a standardised approach to risk    Safety Manager and Director of Quality
assessment for all identified key risks                and Effectiveness
• Refinement of action plans to address key risks
• Development/refinement of Trust based


                                                                                                                                    7
                                                              Risk Management Strategy - Lawson Odere
The Six Million Dollar Questions:


1. Is risk assessment, prediction, and management a major priority
in our high security hospitals?

2. Is there anyone in senior clinical management in our high
security hospitals who is capable of implementing and driving
through an organisational-wide combined research and managerial
strategy for risk assessment and management?

                                  My Answers:



1. YES - and this is the UK government answer also.

2. NOT YET.




                                       Risk Management Strategy - Lawson Odere   8

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Robert jones & agnes hunt hospital presentation

  • 1. Robert Jones & Agnes Hunt Orthopaedic Hospital Elements of Risk Management Risk Management Strategy - Lawson Odere 1
  • 2. 1. Introduction 3. Objectives Robert Jones and Agnes Hunt Hospitals NHS  The principal objective of the risk management Foundation Trust recognises that effective risk strategy is to provide the Board of Directors management is essential to the overall with sufficient assurance that appropriate performance of the organisation. The strategic structures and processes are in place to approach to risk management as reflected in minimise risks and loss of assets and this document is fundamental to the delivery of reputation and that reporting processes for risk the Trust’s organisational objectives in relation are maintained. to performance, governance and controls assurance. The strategy will also seek to:  ensure that the risk management processes 2. Aims are integral to the organisational working practices and culture • the organisation recognises risk management as a key element of integrated governance  encourage the reporting of incidents, within a fair blame culture ensuring that lessons are • risk management systems and processes are learned and preventative measures introduced embedded locally across clinical directorates and in corporate services including business  ensure that, through the strengthening of risk planning, service development, financial management arrangements there are continual planning, project and programme management improvements to patient safety and education  minimise claims for accident or injury against • all risks are identified that have a potential the Trust adverse effect on the quality of care, safety and  support systems which eliminate, transfer or well being of patients, staff, volunteers and reduce risks to as acceptable a level as visitors, and on the business, performance and possible. reputation of the Trust  secure the highest possible standards of risk • the organisation adopts a co-ordinated and multi-disciplinary approach in managing its risks management in terms of external validation, through a systematic process of identification, including the NHS Litigation Authority (NHSLA) analysis, learning, control and management of Risk Management Standards. risk Risk Management Strategy - Lawson Odere 2
  • 3. The risk management process has five key These systems are electronically linked and elements: networked across the Trust, via an integrated software system. This will enable ready • Identification and management of risk transfer of information across all sources and • Risk evaluation will facilitate local and organisational learning • Risk control from adverse events and risk assessment • Risk reporting processes in addition to supporting an • Monitoring, review and audit. integrated approach to risk analysis.  The Trust is committed to ensuring that the risk management processes become embedded in the management of both threats and opportunities, in terms of strategic and operational issues in the functioning of the organisation. In order to underpin an integrated approach to risk management activities across the organisation, the Trust will maintain and continue to develop the single Trust- wide risk management system for: Accident/incident reporting Risk register entry, review and collation of reports Complaints management Litigation and claims management Risk Management Strategy - Lawson Odere 3
  • 4. Operational Responsibilities for effective risk management The Chief Executive has overall responsibility Executive Team for risk management, on behalf of the Board of Specific responsibilities are delegated to Directors of the Trust. In addition, the Chief members of the Executive Team as follows: Executive is responsible for ensuring that the Trust is in a position to provide an overall The Medical Director has delegated assurance that the organisation has in place the responsibility for the implementation and necessary controls to manage its risk exposure. further development of the Risk Management In order to make such a statement, the Chief Strategy. The Medical Director will require Executive and Board of Directors will need to each Directorate to submit an annual Clinical provide evidence that the Trust’s Risk Governance Report to ensure that their Management Strategy is being implemented objectives have been met and reviewed by with systems and processes being regularly the Executive Team. reviewed and that, where deficiencies are identified, developments and improvement The Director of Quality and Effectiveness mechanisms are being put in place with the will support the Directors of the Trust with overall aim of continuous improvement. implementation and development of the Risk Management Strategy.. A Non-Executive Director with a delegated responsibility for Risk Management sits on the The Finance Director has delegated Board and chairs the Corporate Governance responsibility for the management of risk in Committee, overseeing on behalf of the Trust relation to finance issues and to support Board the organisation’s progress with the Risk implementation and further development of Management Strategy. the Risk Management Strategy. Risk Management Strategy - Lawson Odere 4
  • 5. . . Strategy Dissemination Implementation and Responsibilities of all employees (including Monitoring: temporary staff) The Risk Management Strategy will be It is the responsibility of all staff, including Directors and disseminated and made available: Non-Executive Directors to identify, assess and Internally – Directorate and Department manage risk on an on-going basis. The Trust is managers will be expected to communicate the committed to learning from mistakes, incidents, Strategy to all relevant staff and it should be complaints and claims by continually analysing integral to local induction procedures. situations and improving systems. As an employee of Externally – To Monitor, Primary Care Trusts, NHSLA, CQC, Internal and External Auditors, the Trust, everyone has responsibility for and a role to Partner Organisations, and published on the play in managing risk, which includes: Trust Intranet. • managing risks within their job • alerting managers to any risks within the service area that require urgent attention However a serious breach of safety regulation • participation in Risk Management training. or negligence causing loss or injury will be regarded as gross misconduct and will be As a large emphasis within the Risk Management considered within the Trust Disciplinary Strategy is to develop an environment where the focus procedure Policy. and culture is on reporting and learning from mistakes and near misses. 5 Risk Management Strategy - Lawson Odere
  • 6. Monitoring An annual risk management report will be provided to the Corporate Governance Committee on progress with implementation of the Strategy and achievements against the Performance Indicators supplemented by ad hoc reports on specific risk management priorities as required. All departments and directorates are required to undertake risk assessments of a range of issues and to demonstrate compliance with this through quarterly Health and Safety Compliance audits. In order to support further development, the Trust will continue to benchmark performance against national and international best practice. Associated Policies and Procedures • Aggregating Data and Learning from •Induction Policy Incidents, Complaints and Claims Policy • Major Incident Plan • Being Open Policy • Management and Reporting of Accidents and Incidents Policy • Business Continuity Policy •Mandatory Training Policy • Claims Management Policy •Maternity Clinical Risk Management Strategy • Concerns and Complaints Policy •Risk Register-Policy for Management and Use • Disciplinary Policy/Procedure •Serious Untoward Incident Reporting and Management Policy • Dress and Appearance Policy •The ordering, storage and administration of all medicinal • Hand Hygiene Policy substances in The Newcastle upon Tyne Hospitals NHS • Incidents, Accidents and the Trust Foundation Trust policy Disciplinary Process - Guidelines for •Training in the Safe Use of Medical Devices policy Managers, Clinical Directors and •Health & Safety Operational Policy Employees. •Procedure for the Prescribing Recording and Administering of Medicines. Risk Management Strategy - Lawson Odere 6
  • 7. Objective(s) and action Responsibility Timetable Dissemination of the Strategy across the organisation Publish the Risk Management Strategy both internally Director of Quality and Effectiveness As indicated and externally as outlined above. Ensure that all managers are aware of the Risk Director of Quality and Effectiveness As indicated Management Strategy and that relevant staff Directorate and Departmental recognise their specific risk management management teams responsibilities as appropriate to their role. Implementation of the strategy across the organisation Ensure that all Board members, Senior Managers, Corporate Governance Committee As agreed Directorate Managers and Clinical Directors receive supported by Director of Quality and training in risk identification, analysis, control, Effectiveness monitoring and review including the management of project risks, and risk management in business development and service delivery. Ensure that all relevant Managers receive training on Director of Quality and Effectiveness As indicated utilising key risk management information systems for the management of incidents, complaints, claims, risks and use aggregated risk information in decision making and business planning. Review progress against the Risk Management Director of Quality and Effectiveness Bi-monthly report to Corporate Strategy Performance Indicators. Governance Committee To ensure that all staff groups receive Mandatory Head of Training and Development As indicated in training/ Risk Management training as defined by the Induction/Mandatory Training NHSLA Acute Standards. Policy Directorate Risk Management Support • Review of the Directorate self assessment risk Directorate Management Team, As indicated reviews supported by Risk Risk Management and • Implementation of a standardised approach to risk Safety Manager and Director of Quality assessment for all identified key risks and Effectiveness • Refinement of action plans to address key risks • Development/refinement of Trust based 7 Risk Management Strategy - Lawson Odere
  • 8. The Six Million Dollar Questions: 1. Is risk assessment, prediction, and management a major priority in our high security hospitals? 2. Is there anyone in senior clinical management in our high security hospitals who is capable of implementing and driving through an organisational-wide combined research and managerial strategy for risk assessment and management? My Answers: 1. YES - and this is the UK government answer also. 2. NOT YET. Risk Management Strategy - Lawson Odere 8