Pierre Smith is seeking a position utilizing over 20 years of experience in governmental, business, and military fields. He has 10+ years experience managing marina operations, accounting, and supervising employees. His resume details his skills in customer service, accounting, budgeting, and software programs. He holds a Bachelor's degree in Business Management and a MBA.

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Pierre Smith
3726 Savoy Lane Unit A2
West Palm Beach, FL 33417 United States
Phone 561-951-6741 / Fax 561-623-6228
Lavonfla1979@gmail.com
OBJECTIVE
To obtain a position utilizing my technical, leadership, problem solving, interpersonal,
organizational, customer service, and communication skills.
PROFILE
I am a motivated business professional, with over 10 years of governmental and business
experience. I am accustomed to handling sensitive and confidential records. My work
experience includes accurately preparing reports within banking, governmental, and merchant
services guidelines. I have eight (8) years of cash handling experience. I am proficient at using
QuickBooks® and Marina Office® (Scribble) software; a QuickBooks® feature supported
custom accounting/marina management system. I have over eight (8) of supervisory experience
over governmental and private sector employees. My professional business career exhibits a
record of strong achievement. I have a reputation for remaining open-minded, operating well in
changing environments, and bringing new insight into problematic areas. A review of my
credentials will confirm I am a hardworking professional with the ability to manage a profitable
service oriented operation.
PROFESSIONAL EXPERIENCE
CITY OF RIVIERA BEACH, Riviera Beach, FL United States
Marina Accounting Specialist, Jul 2007 – present
 Direct supervision of marina office day to day operations; manage 150 wet storage
customers and 360 dry storage customers, dry storage operation eliminated in 2011.
Direct, supervise, and train employees engaged in sales, inventory-taking, reconciling
cash receipts, and performing specific customer services, such as fueling vessels at our
fuel station, special event planning, and assisting transient boaters docking there vessels.
Collaborate with senior managers and decision makers to identify and solve a variety of
problems and to clarify management objectives. Seeking new ways to improve efficiency
and increase profits.

In charge of administering marina collection policy and procedure. Which include 30, 60,
90 letter correspondence, invoicing, and process boat title liens in accordance with State
Statues, Palm Beach County, and Municipal policy standards.

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
Compile statistical, financial, accounting and auditing reports and tables pertaining to
such matters as cash receipts, expenditures, accounts payable and receivable, and profits
and losses.

Assist current Marina Director with administration of 1.8 million operation budget. This
is accomplished by analyzing monthly departmental budgeting and accounting reports or
procedures, and making recommendations to the Marina Director for changes to
procedures, operating systems, budgets, or other financial control functions.

Administering the preparation of daily journal entries (365 days a year) to book marina
daily cash transactions into Government fund management system (FMS), in accordance
with GAAP standards.

Listening to and resolving customer complaints regarding services, products, or
personnel. Network within marina community to find and attract new business.
Establishing and maintain relationships with individuals or business customers or provide
assistance with problems these customers may encounter. Updating marina website as
needed for public viewing / fuel price fluctuations

Ordering of retail merchandise and fuels sold on property. Pricing of fuels non ethanol
rec 90 gas/ off road diesel, and pricing of merchandise sold to customers. This involves
extensive market and area research to stay profitable within industry.

Prepare Marina related agenda items for the city council and manage special projects as
assigned. Administer, conduct, schedule and track minutes of Waterfront Advisory Board
meeting hosted every third Tuesday of each month on site.
Accounting Technician, Sep 2003 – Jun 2007
 Operated computers programmed with accounting software to record, store, and analyze
information. Access computerized financial information to answer general questions as
well as those related to specific accounts.

Assisted accounting desk positions of accounts payable, payroll, grants, and revenue
collections. Compared computer printouts to manually maintained journals to determine
if they match. Assisted budgeting administrator with yearly budget preparation and
presentation. Prepare reports for finance director and assistant for departmental quarterly
review.

Calculated, prepared, and issued bills, invoices, account statements, and other financial
statements according to established procedures. Invoiced and maintained all City retiree
benefits. Invoiced and maintained fire inspection and police false alarm records for
billing.

Reconciled records of bank transactions. Maintained payroll and central pay bank
reconciliations monthly. Responsible for check voids and check reissues.

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BEST BUY, Boynton Beach, FL United States
Customer Solutions Specialist, Sep 2003 – Nov 2007
 Lead, motivated and counseled Magnolia Home Theater sales team to meet and exceed
budgeted sales revenue, gross profit, while maintaining teamwork and customer service.
Consistently ranked first place in employee satisfaction survey (4.5 out of 5) and overall
performance.

Responsible for recruiting and onboarding of sales representatives. Spearheaded the
immersion of new employees into the culture of the company and store through
mentorship and coaching.

Aided in the development and promotion, to ensure quality and timely delivery of
services. Consistently placed top in services performance and customer satisfaction
within district.
AMPCO SYSTEM PARKING, WEST PALM BEACH, FL United States
Assistant Airport Parking Administrator, May 2002 – May 2003
 Prepared payroll bi-monthly for 50+ employees. Reviewed time sheets, work charts,
wage computation and other information to detect and reconcile payroll discrepancies.

Directed supervision over 5 supervisors and 10 parking Cashiers. Assigned work
schedules, following work requirements, to ensure quality and timely delivery of
services.

Handled sensitive and confidential employee records and implemented disciplinary and
termination procedures.

Prepared various operational and financial reports regarding areas of functional
responsibility. Audited and reconciled parking ticket sales and conducted a variety of
industry operational studies to increase service delivery methods.
EXCELL REFRIGERATION, LANTANA, FL United States
H.V.A.C.R. Technician, Aug 1996 – Feb 1998
 Commercial software setup and programming of EMS systems via a laptop; equipment
used to control heating, ventilation, air conditioning, refrigeration, lighting and anti-sweat
control for optimum energy consumption.

Installation, maintenance, and repair of commercial refrigeration as well as service and
repair of select restaurant equipment.

Provided 24 hour emergency service with a response time of two hours to commercial
customers from Sebastian to Miami.

Ensured service vehicle had appropriate levels of parts inventory and maintained.

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EDUCATION
North Technical Educational Center, Riviera Beach, FL United States
High School Diploma, Jul 1998
North Technical Educational Center, Riviera Beach, FL United States
Aug 1996-Aug 1998
 Heating, Ventilation, Air Condition and Refrigeration Diploma
University of Phoenix, Palm Beach Gardens, FL United States
Bachelors of Science in Business Management, Dec 2008
University of Phoenix, Palm Beach Gardens, FL United States
Master of Business Administration, Mar 2011
Edgecombe Rolle & Associates, West Palm Beach, FL United States

The Best Customer Service Training
Federal Emergency Management Institute, West Palm Beach, FL United States

Certified Emergency Manager
MILITARY SERVICE
United States Navy, Gulfport, MS United States
SK3 Storekeeper, Feb 1998 – Feb 2002

In charge of procuring supplies and checking incoming items against orders. Duties
included filling requisitions for stock, taking inventories and maintaining records such as
vouchers, invoices, stock cards, and requisition forms.
ADDITIONAL SKILLS

Software experience - Microsoft Word®, Microsoft Excel®, Microsoft Access®,
Microsoft PowerPoint®, Microsoft Publisher®, Microsoft Outlook®, QuickBooks®,
Oracle®, Peachtree®, ADG FMS®, Dockmaster, MarinaOffice®, ScribblePOS®,
PureFuel® Management System

Work Experience over 8 years - meeting deadlines, financial reporting, written
correspondence, customer service, planning and organizing promotional events, frontoffice operations, following government regulatory rules