Short presentation on the future experience of retail banking. Most of these services exist today, I just put them side by side to show how clients will flow in the near future. Disclaimer: via my activities as a Venture Partner at Anthemis Group, I have indirect connections with some of the companies presented. Learn more on Anthemis on www.anthemis.com

1. The retail bank of the future?
Laurent Haug 59
15 March 2013

2. // CLOSED SYSTEMS ---> OPEN PLATFORMS
My bank statements will look like a twitter
timeline, an interface that works both on
mobiles and desktop computers.
Laurent Haug 60
15 March 2013

3. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug http://holvi.com 61
15 March 2013

4. // CLOSED SYSTEMS ---> OPEN PLATFORMS
I can add metadata to each transaction,
upload pictures or files, the name of the
other part of the transaction is clickable
and I can see a history of my relationship
with them.
Laurent Haug 62
15 March 2013

5. // WIRED ---> MOBILE
Laurent Haug www.square.com 63
15 March 2013

6. // CLOSED SYSTEMS ---> OPEN PLATFORMS
I can share my accounts entirely or only
selected transactions by circles, and decide
what is available to whom.
Laurent Haug 64
15 March 2013

7. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug Source 65
15 March 2013

8. I can connect a third party system to
visualize my assets. I can filter and
analyze my expenses for all my accounts in
one place, including online assets like
Facebook credits or miles.
Laurent Haug 66
15 March 2013

9. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug www.bankin.com 67
15 March 2013

10. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug www.linxo.com 68
15 March 2013

11. I can see my cashflow updated in real time,
taking into account recurring expenses or
upcoming incomes like salaries.
Laurent Haug 69
15 March 2013

12. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug https://simple.com/ 70
15 March 2013

13. Algorithms help me make decisions on
assets allocation, and reach savings goals.
Laurent Haug 71
15 March 2013

14. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug www.betterment.com 72
15 March 2013

15. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug Source 73
15 March 2013

16. I can interact with my account manager or
family members directly inside the
application, exchanging messages and files
securely.
Laurent Haug 74
15 March 2013

17. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug www.blueleaf.com 75
15 March 2013

18. My credit rating takes into account my
online reputation (ebay seller ratings,
peerindex ranking, etc) and I can get
immediate quotes on services like insurance
or credit.
Laurent Haug 76
15 March 2013

19. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug www.kabbage.com 77
15 March 2013

20. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug www.climate.com 78
15 March 2013

21. I can connect to third party services to
accept payments in local or foreign
currencies.
Laurent Haug 79
15 March 2013

22. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug iZettle 80
15 March 2013

23. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug http://connect.thecurrencycloud.com/ 81
15 March 2013

24. I can follow what other people are trading,
and let others manage my portfolio by
copying their trades.
Laurent Haug 82
15 March 2013

25. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug www.etoro.com 83
15 March 2013

26. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug Source 84
15 March 2013

27. The data I generate is analyzed to create
recommendations and insights. I get
custom offers based on my past purchases
directly in my ebanking.
Laurent Haug 85
15 March 2013

28. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug http://www.bundle.com 86
15 March 2013

29. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Cardlytics enables banks and retailers to target customers in
a very precise way, based on their prior purchases. So, for
example, if you use your card to buy a Big Mac Meal from
McDonald’s, a promotion for Burger King could well feature
under that item on your online bank statement.
The offers can actually appear beside transactions, in a
dedicated area on the transaction page, or on a standalone
rewards-summary section.
Laurent Haug Source 87
15 March 2013

30. I can interact with my bank using any
medium I want.
Laurent Haug 88
15 March 2013

31. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug Bain & Company, 'Customer Loyalty in Retail Banking' 89
15 March 2013

32. I can use alternative and local currencies to
transact on my accounts.
Laurent Haug 90
15 March 2013

33. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug http://www.telegraph.co.uk/finance/currency/9552347/Bristol-launches-citys-local-currency.html 91
15 March 2013

34. // CLOSED SYSTEMS ---> OPEN PLATFORMS
Laurent Haug http://www.ladepeche.fr/article/2012/02/24/1291204-succes-inattendu-pour-le-sol-violette.html 92
15 March 2013